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Digital River Now Offers Pay Later Options Afterpay and Clearpay

Digital River helps global brands grow sales by offering even more preferred local payment methods

Digital River, an experienced global commerce enabler for established and fast-growing brands, announced it is now offering Afterpay and Clearpay to address growing consumer interest in buy-now-pay-later (BNPL) options.

The new offerings represent an expansion of Digital River’s already robust portfolio of payment options, and grant added flexibility to consumers navigating economic headwinds. A 2022 Digital River report found that 64% of those who use BNPL services were doing so more in their online shopping, with many citing tighter finances and rising costs as reasons for doing so.

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Afterpay allows customers across the United States, Canada, Australia, and New Zealand buy now and pay later with 4 interest-free installments over 6 weeks, with no fees when paid on time. Afterpay reports an increased average order value of 40% and an increased purchasing frequency of 50%.

Clearpay is a leader in buy-now-pay-later payments in the United Kingdom. Customers can pay later with 3 interest-free installments over 60 days, with no fees when paid on time. On average, offering Clearpay can help merchants attract up to 40% more new customers.

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In partnering with services like Afterpay and Clearpay, Digital River aims to add choice to the purchasing journey and make ecommerce more seamless for online sellers and shoppers alike.

“Shoppers have strong preferences for how they pay when shopping online,” said Mike Penterman, SVP Product at Digital River. “Consistent with our mission of enabling global ecommerce expansion, adding Afterpay and Clearpay will help brands accommodate consumers as they look to manage their budgets with payments over time. Providing the right payment options is a strong motivator for customers to do more business with a brand.”

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PagerDuty AIOps Harnesses the Power of AI, Built-in Automation, and the Company’s Foundational Data Model to Transform Modern Operations for the Enterprise

Customers using PagerDuty AIOps saw an average of 87% noise reduction and deployed automated incident response 9x faster than existing solutions

PagerDuty, Inc, a global leader in digital operations management, today announced the general availability of PagerDuty AIOps, a solution that delivers end-to-end automation, from event ingestion through auto-remediation, to reliably process high volumes of data and events and resolve incidents quickly. PagerDuty AIOps leverages machine learning (ML) and proprietary artificial intelligence (AI) to optimize PagerDuty’s foundational data model, reducing complexity, automating more of the incident response process, and preventing costly incidents.

The PagerDuty AIOps solution goes beyond servicing the needs of developers and distributed teams to also address operations teams including network operations centers (NOCs), site reliability engineers (SREs), and ITOps. Every moment wasted on unnecessary noise and manual diagnostic tasks delays incident response and puts both customer experience and revenue at risk. On average, customers who participated in the early access release for PagerDuty AIOps reduced noise by 87% and deployed automated incident response 9x faster than existing solutions. Early access customers also experienced the ease of implementation compared to industry alternatives that require months of setup and model tuning.

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PagerDuty AIOps includes:

  • Event correlation, noise compression, and triage context functionality freeing SREs and information technology (IT) teams from managing multiple vendors and manual processes to a single powerful solution that drives to resolution quickly.
  • End-to-end automation, from event ingestion through auto-remediation, to help teams shift from reactive to proactive by capturing and actioning critical events before they become value-destroying incidents.
  • Advanced noise reduction features (available in our early access program) that group alerts across services and allow customers to leverage both defined rules and machine learning to only surface the incidents that matter.
  • A visibility console that gives operations teams a single source of truth to monitor and quickly manage all incidents before major incidents occur with far-ranging business, IT, and financial impacts.
  • Global Event Orchestration, a powerful decision engine to enrich and control routing or trigger self-healing actions.
  • With more than 700 integrations on the PagerDuty Operations Cloud platform, teams can trust PagerDuty’s automation-led, people-centric AIOps solution to help save time and money.

“PagerDuty AIOps is a game-changing solution, delivering fast time-to-value for our early access customers and eliminating the need for difficult- and expensive-to-implement event management tools and AIOps offerings of the previous generation,” said Jennifer Tejada, CEO and Chairperson at PagerDuty. “PagerDuty AIOps is deeply integrated into our Operations Cloud platform, including our 700-strong integrations across our ecosystem. Our customers can reduce their cost of operations, mitigate business risk, and improve productivity, allowing them to focus their time on growth and innovation.”

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As enterprises seek to maximize efficiency with leaner teams, IT leaders are being asked to reduce total cost of operations ownership, support revenue growth and innovation, and mitigate risk to protect customer trust. Unlike other solutions in the market, PagerDuty AIOps is easy to implement and has a quick payback period without the burden of a drawn-out, expensive implementation.

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Connectbase Named to Forbes List of America’s Best Startup Employers

Connectbase Logo

Connectbase is recognized for outstanding employer reputation, high employee satisfaction and visible growth

Connectbase, The Industry Cloud for Connectivity, has been recognized by Forbes as one of America’s Best Startup Employers for 2023. Ranking 208th on the list of 500 U.S.-based businesses, Connectbase was selected for the list based on the criteria of employer reputation, employee satisfaction and growth.

“Connectbase is honored to be included in this prestigious list. I especially appreciate this recognition for the culture, team and purpose that drives this company,” said Ben Edmond, CEO and Founder of Connectbase. “This is a testament to the amazing people who operate this business each day and are making strides to fix the connectivity procurement process.”

2023 is the second year that Connectbase has been named a Best Startup Employer by Forbes. The top 500 list of America’s Best Startup Employers for 2023 is created by Forbes in conjunction with Statista. Statista identified more than 2,600 U.S-based companies with at least 50 employees that were founded between 2013 and 2020. All companies considered were started from scratch and were not spun out of existing enterprises. Statista evaluated each organization based on three criteria: employer reputation, employee satisfaction and growth.

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With more than 120 team members, Connectbase continues to grow and establish programs to foster individual and team success in a scaling startup environment. Over the past 3 years, Connectbase has increased its data platform scale by 30X, its customers and revenue by more than 5X, and has increased the number of quotes The Connected World has generated by 1000%. The platform covers more than 2.1 billion locations globally and now has over 300 providers leveraging the location insight and automation to make data-driven buying and selling decisions.

This achievement comes following a $21 million Series C funding round, led by DigitalBridge Ventures in the fall of 2022, where the investment is focused on advancing the platform and developing opportunities for the team. The company brought a new Chief People Officer onboard last year with the goal of establishing programs and initiatives to help the company scale and support its high-performing team. Connectbase has also been recognized by Inc. 5000 as one of the fastest-growing private companies for two consecutive years and named a best place to work.

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FRAYT Raises $7 Million, Brings Last-Mile On-Demand Delivery to Over 50 Major U.S. Markets

FRAYT

Series A funding round led by Refinery Ventures, with participation from Capital Midwest, Venture 53, and the JobsOhio Growth Capital Fund 

FRAYT, the last-mile on-demand delivery and logistics platform,  announced that it has closed $7 million in Series A funding, led by Refinery Ventures with participation from Capital Midwest, Venture 53, and the JobsOhio Growth Capital Fund. FRAYT will use the financing to drive product innovation, support rapid market expansion and grow its leadership team.

“Last-mile delivery is extremely challenging and a major pain point in every supply chain,” said Luke Denny, co-founder and CEO of FRAYT. “We are thrilled to announce the successful completion of our series A round of funding, which will allow us to further invest in our last mile product’s capabilities and enhance the customer experience.”

“Our investors share our vision for the future of last mile logistics solutions and recognize the tremendous potential of our technology and platform. We are grateful for their support and confidence, and we are more determined than ever to deliver on our promise of superior last mile logistics services that exceed customer expectations. With this infusion of capital, we will continue to innovate and optimize our products, delivering unparalleled speed, efficiency, and reliability to our partners and customers.”

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Unlike traditional last-mile delivery solutions that are slow, manual and unable to scale, FRAYT provides an on-demand SaaS delivery platform, enabling companies to offer scheduled or same-day delivery from their desktop, mobile devices or API integration. The FRAYT platform seamlessly connects shippers with professional drivers in minutes. Once a request is posted to the marketplace, and a driver accepts the dispatch, the delivery is tracked in real time from pick up to drop off for complete visibility from start to finish. FRAYT has over 12,000 drivers across 50+ markets and over 300 customers, including Fortune 500 customers Bridgestone, Sherwin-Williams, The Tile Shop, and Cargill.

“The $124B+ last-mile delivery industry hasn’t kept up with expectations, which became more apparent during the pandemic,” stated Tim Schigel, managing partner of Refinery Ventures. “FRAYT’s innovative technology empowers companies to extend their delivery services, ensuring every item is delivered quickly and efficiently while saving time and money. I look forward to working with Luke and his team to help scale and grow the company in 2023 and beyond.”

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o9 Solutions Grows Annual Recurring Revenue by 51% in Q1 2023

o9 Solutions, a leading enterprise AI software platform provider for transforming planning and decision-making, today reported that its annual recurring revenue (ARR) added in Q1 2023 grew by 51% year-over-year. The growth during the quarter was attributed to new client additions and expansions at existing clients throughout the globe and across a variety of industries as companies increasingly realized the competitive advantage of adopting o9’s AI-powered Digital Brain platform for a range of high-value planning use cases.

During the quarter, o9 also implemented numerous go-lives at well-known brands across a variety of sectors, including softlines, food and beverage, pharmaceutical, consumer electronics, and more. o9’s clients, across a range of digital transformation scopes, benefited from significantly improved time to value by adopting its unique building-block approach to pre-packaged planning functionality and associated implementation workflows. o9 also benefited from enthusiastic adoption of its building-block approach by the system integrator partner ecosystem, adding further scale to digitizing client’s end-to-end planning and decision-making processes.

In late March 2023, o9 Solutions hosted its largest annual aim10x global virtual event. With 11,000-plus registrations, aim10x global is o9’s premier online event where supply chain, procurement, revenue management, IT, and sustainability leaders come together to gain best practices, insights, and inspiration from more than 60 thought leaders, change-makers, and executives who are shaping the future.

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“Our results continue to reflect the outstanding value of our o9 Digital Brain integrated business planning platform. Our efforts to increase the efficiency of our delivery capabilities, driven by o9’s unique building-block approach, have demonstrated tremendous value to our clients. o9’s building-block approach to pre-package AI-driven planning functionality also drives significant sales efficiency evidenced by our strong year-over-year results and robust start to 2023,” said Chakri Gottemukkala, Co-founder and CEO of o9 Solutions. “We expect that more and more enterprises will leverage solutions like o9’s platform to enable more data-driven decision-making and digitally transform their large and complex global supply chains.”

Igor Rikalo, President and COO of o9 Solutions, said, “The first quarter shows a strong momentum into 2023, highlighting the effect of our impactful building-block approach and our ability to execute across different verticals and markets. I’m extremely proud of the entire o9 team, which always keeps our core client values and social impact in mind in all our activities.”

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Other notable highlights achieved in Q1’23 include:

  • o9 Solutions partners with PredictHQ to accelerate the demand intelligence revolution.
  • o9 hosted a panel at this year’s SXSW 2023 conference called “The Planet Needs Sustainable Supply Chains.”
  • o9 held its first inaugural Partner Awards Program, honoring Chainalytics, aioneers, and Microsoft and more.
  • o9 Solutions was featured in Forbes in an article titled, “Why is o9 solutions growing so fast?”
  • o9 Solutions expanded its strategic partnership with Marelli to implement an automated Sales, Inventory, and Operations Planning (SIOP) process globally.
  • o9 Solutions ranked No. 92 on Inc. Magazine’s list of the Southwest Region’s Fastest-Growing Private Companies.
  • o9 Solutions announced an alliance with EY to help modernize supply chain operations through business planning and analytics solutions.
  • o9 Solutions to provide end-to-end integrated business planning capabilities to Johnsonville, LCC.

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Text Request Releases Microsoft Dynamics 365 Sales Integration

Text Request Unveils 2023 State of Business Texting Report

Text Request, the industry-leading business messaging platform, announced today a new integration with Microsoft Dynamics 365 Sales, a team-focused, enterprise-level CRM.

The new integration, built specifically for the Sales module of Microsoft Dynamics 365, will enable users to text back and forth with contacts throughout the sales cycle using their existing business phone numbers, while recording every interaction in Dynamics. Specific integration features include:

  • Sync contacts: All contacts added to Microsoft Dynamics will flow into Text Request in real-time.
  • Sync messages: Any text sent or received through Text Request will show up in that contact’s activity history in Dynamics.
  • Text directly from Dynamics: Texts can be sent through Dynamics using Text Request’s Chrome browser extension (also works with other browsers, such as Edge).
  • Boost efficiency: The Dynamics integration makes communication with customers more streamlined by text-enabling the sales process, speeding up response times and sales cycles.
  • Improve visibility: Teams and managers enjoy greater visibility as text history is logged into individual contact records.

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The Dynamics Sales integration is Text Request’s second integration release of 2023.

“Since day one at Text Request, we’ve focused on building what our customers need to turbocharge their businesses using SMS,” said Rob Reagan, CTO at Text Request. “This integration, as well as the numerous other features we have developed and have coming later this year, make sure we continue putting our customers first and solving their business needs.”

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Highspot’s Global Diversity, Equity, Inclusion, and Belonging Impact Report Demonstrates Enablement Efficacy Against Goals

Data highlights the company’s diversity initiatives and progress utilizing its Strategic Enablement Framework

Highspot, the sales enablement platform that increases sales productivity, released its first Global Diversity, Equity, Inclusion, and Belonging (DEI&B) Impact Report, which highlights the company’s ongoing commitment to transparency and accountability around its DEI&B efforts. The report also outlines the Strategic Enablement Framework that helped the company activate change and achieve goals.

“People are resilient and capable of propelling incredible progress when empowered with tools, systems, and teams,” said Jyl Feliciano, Global Vice President of DEI&B, Highspot. “Our system, the Strategic Enablement Framework, has proven to be an effective model for driving action. This report showcases our DEI&B programs and how we’re extending Highspot’s innovation beyond our technology to empower our employees to be changemakers. All our people, from the DEI&B team to our executive leaders, have embraced this journey – while we know we have far to go, we’re proud of the progress we’ve made.”

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In addition to providing a deep look at Highspot’s DEI&B strategy and programming, the report outlines goals and key results, including:

  • Recruitment: Highspot maintained a diverse talent pipeline with 42% of applicants identifying as women in 2021 and 2022; 51% and 50% of candidates identified as Black, Indigenous, and People of Color (BIPOC) in 2021 and 2022 respectively.
  • Representation: Highspot exceeds industry averages in diverse representation; women comprise 45% of the company’s employee base, more than 10 percentage points higher than the industry benchmark of 34%. Women comprise 35% of the company’s leadership, compared to the tech industry benchmark of 32%. Employee representation of BIPOC communities is up 4% and BIPOC leadership is up 29% from 2021.
  • Employee engagement: Highspot launched six Employee Resource Groups (ERG) and one EMEA Inclusion & Belonging Council to cultivate inclusivity and build community. Now 28% of Highspot employees are involved with an ERG, and the membership base continues to grow. Highspot ERGs focus on providing personal and professional support, fostering networking, professional development, and leadership opportunities, and shaping company policy.
  • Product accessibility: Highspot made significant enhancements to its product accessibility and inclusion, from mobility, voice control, and closed captioning functionalities to adding gender pronouns into user profiles.
  • 2023 commitments: Highspot continues to develop its DEI&B initiatives, with commitments for 2023 including a 33% increase in its DEI&B budget and goals around expanding its dedicated team, weaving DEI&B into functional goals, and building partnerships with organizations in EMEA to support inclusive recruiting and representation goals.

Highspot operates on the principle that enablement is the driving force behind any great change. To advance DEI&B initiatives, Highspot applied the pillars of its Strategic Enablement Framework  – equip, train, coach, analyze – to empower its employees to ignite change and bring the DEI&B strategy off the page and into the real world. The report offers a glimpse into how co-creating a strategy informed by employees’ real experiences and needs can help companies make progress against their DEI&B commitments and other strategic business initiatives.

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BX Technologies Limited Raises £1.5m to Decarbonise the Food and Drink Supply Chain

BX Technologies Limited, a London based AI powered climate tech company is enabling the decarbonisation of the food and drink supply chain.

BX’s technology enables retailers and brands to hit their 2030, 2035 and 2040 carbon targets by unlocking primary farm data and intuitive AI to give farmers crop and field-specific decarbonising insights which is surfaced to retailers enabling them to build a planet positive supply chain to achieve their goals.

CEO Ben Bardsley has just announced the closing of their successful late seed funding round. The total raise of £1,590,000 was a combination of a follow-on investment from existing investors including carbon removal venture capital firm; Counteract and the introduction of two US investors.

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Bardsley states; “I am delighted to announce the success of this key milestone. The strength of our proposition and our position in the climate tech industry has unlocked this capital raise in a very difficult investment market. Our momentum is steadily building with early adopters across the globe recognising their crucial position within this sector.”

Matt Isaacs, managing partner of Counteract adds; “The food and agriculture sector has a critical role to play in addressing climate change, however they require technology to enable their transition to climate friendly practices facilitating information about the impact of their actions. We have been impressed with the development of BX, Ben and his team in addressing this problem. There is no doubt that BX has the opportunity to be one of the big actors in this very nascent market”

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With 37% of global CO2 emissions coming from food production, BX is revolutionising this landscape. For some time, there has been a focus on where food comes from but now with BX’s technology and insights, they are able to equip retailers and consumers with the knowledge of not just how food is grown but also what’s the environmental impact.

With end-to-end environmental credentials of the supply chain, consumers are presented with the relevant information to carry out conscious decisions when purchasing, via verified on pack labelling.

BX is quickly becoming the ‘Experian of Farming’ with the ‘BX Score’; a single metric to measure environmental impact and is being widely adopted by the global supply chain.

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Contract Logix Takes Number One Spot in G2’s Spring 2023 Enterprise Usability Index for Contract Lifecycle Management (CLM)

Leading Provider of Data-Driven Contract Management Software Named a “High Performer” in Ninth Consecutive G2 CLM Report

Contract Logix, a leading provider of data-driven contract management software, announced today that it is the top vendor in G2’s Spring 2023 Enterprise Contract Lifecycle Management (CLM) Usability Index for “Best Usability,” “Easiest Admin,” and “Best Meets Requirements,” as well as the “Easiest to Use” in the Spring 2023 Mid-Market Contract Lifecycle Management (CLM) Usability Index. The company was also named a “High Performer” in all G2 Spring 2023 Grid ® Reports for Contract Lifecycle Management Software including Enterprise, Mid-Market, Small Business, and Overall for the ninth consecutive quarter.

Contract Logix has over 15 years of experience working with our customers to ensure effective, practical, and timely implementation, user adoption, and ongoing CLM success. – Dave Blume, Chief Revenue Officer, Contract Logix

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While the statistics may vary, analysts and legal technology experts believe that over 50% of CLM implementations will fail to deliver expected benefits. Successful customer onboarding and ease of use is a key factor in determining the success of a CLM roll out, and Contract Logix takes a proven and pragmatic approach to guiding customers through the process of getting its software operational and adopted. The recent G2 awards further demonstrate Contract Logix’s ability to help customers achieve a rapid time to value in their technology adoption while solving real business problems associated with contract lifecycle management.

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“Contract Logix has over 15 years of experience working with our customers to ensure effective, practical, and timely implementation, user adoption, and ongoing CLM success. We take great pride in knowing that our products are being USED every day to help our customers modernize their contracting processes, and that they can see an immediate return on investment,” said David Blume, Chief Revenue Officer, Contract Logix. “The consistency of our ratings and feedback on G2, from real CLM users, speaks to Contract Logix’s expertise as a CLM specialist and belief in our customers’ success. We see our technology as just part of the contract lifecycle and strongly believe we are guiding and coaching our customers through the change management needed to modernize their entire contracting process.”

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Exadis Migrates ERP to the Cloud with Infor and Authentic Group

One of the French automotive parts distribution specialists relies on Infor CloudSuite Distribution Enterprise and Authentic Distribution Solution to meet the challenges of transforming its business model, supporting its growth and aligning with its CSR objectives

Infor, the industry cloud company, announced that Exadis, a specialist in the upstream logistics of multi-brand automotive aftermarket spare parts, has decided to migrate its enterprise resource planning (ERP) to the Infor Cloud.

Exadis, which was already relying on the Infor M3 on-premises ERP solution, has renewed its partnership with Infor as part of its migration to the Amazon Web Services (AWS) cloud using Infor CloudSuite Distribution Enterprise, Infor Factory Track production automation and the ADS solution from Infor’s partner Authentic Group.

Founded in 2006, Exadis underwent a capital reconstruction in 2019 with the entry of Mobivia Group (44.25%) alongside Renault Group (44.25%) and Groupement des Concessionnaires Renault, GCR (11.5%) present since 2016. The company, which is headquartered in Saint-Priest (Lyon), is a specialist in the logistics of automotive spare parts. It has 85,000 product lines for which it coordinates distribution from its eight sites in France. At the heart of Exadis’ IT transformation project are a series of business, operational, strategic, environmental, and corporate social responsibility (CSR) challenges that Infor’s solution will address to support the company’s growth, which has increased by 30% per year over the past two years to reach €92 million in 2022. The project started in February 2022, and the cloud solution is expected to go into production — in a complete rollout to all eight Exadis sites — by September 2024.

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It was vital to invest in order to maintain Exadis’ lead (one of the very few players to have a homogeneous information system (IS) and a single ERP) and to strengthen its position. “A first salvo of investments was made in 2022,” explains Romain Hourné, Exadis IT director. “Based on the company’s good results from 2021, our shareholders agreed to transformation efforts in logistics and IT infrastructures, for example, by increasing our storage capacity, adding mechanization modules, and renovating our networks. The IS has also evolved on the business level with developments around a first proprietary CRM and the integration of a BI solution (Qlik sense) immediately put in place with the arrival of our general management.”

The reason for choosing the Infor CloudSuite Distribution Enterprise solution can be explained in part by the historical partnership between Exadis and Infor: “We were one of the first Infor M3 customers in France in the automotive sector and were very satisfied with this implementation,” Hourné says. “But with time, the evolution of the users and the complexity of the distribution chain, it became impossible for us to continue specific developments to integrate the innovations which were increasingly multiplying. Our information system was becoming almost obsolete on issues specific to logistics that we can now address with the new solutions in the cloud: inventory management, customer and supplier vendor managed inventory (VMI), order consolidation, transport cost rationalization, elaborate reverse logistics, process automation, enhanced drop shipping, not to mention the incredible challenges of connectivity.”

“Another fundamental element for Exadis, which has implemented a CSR-certified approach, with the organization ECOVADIS, is the solution’s ability to effectively support our initiatives in this area. The new system allows us to rationalize our supply chain operations with strict control of consumption and associated energy costs. In addition, the dematerialization of invoices — a legal obligation — is already supported by the system, which we will resolutely rely on to further reduce paper printing and thus limit our carbon footprint to a minimum,” Hourné says.

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One of the other reasons for the renewed confidence in Infor lies in the historical partnership with its partner Authentic Group. Fabrice Caumette, executive delivery manager at Authentic Group, says: “We have established a close relationship of trust and efficiency with Exadis, through our collaboration on previous development and implementation initiatives for more than 10 years. This new project, with its broader scope, allows us to showcase the advanced capabilities of the Infor cloud solution, which we master perfectly. It also provides us with the opportunity to position ourselves as a high value-added company through the implementation of our preconfigured ADS solution, specifically dedicated to the complex business of distribution and which integrates the constantly evolving best practices that we monitor closely.”

“The specific distribution business — with all its associated logistical complexity — is particularly well addressed by our Infor CloudSuite Distribution Enterprise solution,” explains Philippe Maillet, Infor sales director for France SMB & channel. “We are, therefore, particularly pleased to continue our partnership with Exadis and Authentic Group to reinforce the operational efficiency of a major French player in the automotive sector and to transform its IS.”

“This project is far from being a simple technical migration project. It embeds our ambitions to be and/or remain the first and only one in strategic areas by putting operational excellence, collaboration, and scalability of a strong and responsible growth at the center of our ambitions,” concludes Jean-Christophe Barthelet, CEO of Exadis.

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