Speech & Conversation Analytics

Clarabridge’s omnichannel, AI-powered text analytics, integrated with Microsoft Dynamics 365 Customer Voice and Dynamics 365, enhances the customer experience  Clarabridge, a global…
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Vyopta is now the first Unified Communications (UC) monitoring and analytics provider to support Google Meet. This integration enables organizations that use Google Workspace (formerly…
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Brands that are sensitive to changing environments and consumer situations are faring better during this pandemic, the pandemic may have created a physical separation between us, but…
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Iovox a global leader in call tracking solutions, announced the appointment of Tim Gomoll to the newly created position of Chief Revenue Officer. Gomoll held the same role at CallSource…
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Precisely, the global leader in data integrity, is being unveiled as the result of Syncsort’s acquisition of the Pitney Bowes software and data business in December. The Precisely brand…
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Infor, a leading provider of industry-specific cloud applications, announced that Infor Workforce Management (WFM) has been recognized as a Leader among WFM applications in Nucleus…
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ManyChat offers its Chat Marketing software pro bono to help protect our global community Chat marketing platform ManyChat has partnered with Messenger from Facebook to connect the…
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NICE inContact (Nasdaq: NICE) today announced expanded support for contact centers to eliminate potential disruptions during the current COVID-19 outbreak. NICE inContact is providing a…
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Conversation Builder recognized as best New Contact Center Solution by the world's top customer service awards program LivePerson, Inc., a global leader in conversational AI…
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