Speech & Conversation Analytics

2nd edition of the study finds that technology, training, and building an agent community are keys to a successful hybrid work model for the future LiveVox Holdings, Inc. , a leading…
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Along with the updated branding and product releases, Dial800 reveals new, modern website that places priority on in-depth product details, client use-cases, and helpful knowledge…
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New solution integrates effortlessly with existing call centre enrolment processes It is completely transparent for users and enables staff to focus on enhancing service…
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LeapXpert today announces a new client; the US-based merchant bank, SenaHill Partners (SenaHill), will be using LeapXpert’s Federated Messaging Orchestration Platform (FMOP™) to conduct…
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Dubber delivers recording for Zoom and Zoom Phone Helps to enable fulfilment of increasing regulatory requirements in relation to 'work from home' and distributed workforces…
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Do you think it would be better to observe most of the sales calls of your sales reps? Not to criticize them, but only to share valuable feedback, and help them improve conversations…
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Contact centre solution provider partners with Avoira to add emotion-detecting software to comprehensive feature set Manchester-based Contact Centre software company MaxContact has…
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Bahwan CyberTek (BCT), a global leader in digital transformation, announced a strategic partnership with Sonatype, a leading player in open source governance and DevSecOps automation,…
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Stout Street Capital leads round to further innovate HIPAA-compliant conversational marketing solution Botco.ai, the leading HIPAA-compliant conversational marketing solution, today…
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Mitto research shows B2C marketers plan to prioritize customer experience through contactless customer engagement and SMS digital communications  Mitto, a leading provider of global…
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