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Speech & Conversation Analytics

Speech & Conversation Analytics

CallCabinet Strengthens South African Call Recording and AI Analytics Foothold with a Localized Multilingual Offering
Artificial Intelligence (AI)

CallCabinet Strengthens South African Call Recording and AI Analytics Foothold with a Localized Multilingual Offering

STS News Desk -
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The Use of AI in Call Centers
Artificial Intelligence (AI)

The Use of AI in Call Centers

STS Staff Writer -
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Weave Introduces Message Analytics Tool and New Enhancements to Phone Analytics Platform
Sales Engagement

Weave Introduces Message Analytics Tool and New Enhancements to Phone Analytics Platform

STS News Desk -
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Growth of Customer Experience and Digital Experience Platforms
Artificial Intelligence (AI)

Growth of Customer Experience and Digital Experience Platforms

STS Staff Writer -
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Balto First to Introduce Real-Time Guidance in Spanish for the Contact Center
Sales Engagement

Balto First to Introduce Real-Time Guidance in Spanish for the Contact Center

STS News Desk -
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2023 NetApp North America Partner Award Winners Named
Partner Management & Channel Enablement

Group Elite Wins Awards for Innovation and Service at Verint Engage 2022

STS News Desk -
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Virgin Pulse Wins Four 2022 CCW Excellence Awards, Including Customer Contact Center Leader of the Year & Best Contact Center Culture
Sales Engagement

Virgin Pulse Wins Four 2022 CCW Excellence Awards, Including Customer Contact Center Leader of the Year & Best Contact Center Culture

STS News Desk -
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ArkX Laboratories Launches Custom Wake-Word and Command Sets for Brand Voice Experiences
Sales Engagement

ArkX Laboratories Launches Custom Wake-Word and Command Sets for Brand Voice Experiences

STS News Desk -
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[24]7.ai Wins CCW Excellence Award for BPO of the Year
Artificial Intelligence (AI)

[24]7.ai Wins CCW Excellence Award for BPO of the Year

STS News Desk -
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