Speech & Conversation Analytics

7.ai, Inc., a recognized leader in Omnichannel conversational AI and contact center services; announced today that it has received the "BPO of the Year" award at the CCW Excellence…
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Create a connected frontline workforce and enable them to expand their capacity to assist customers from anywhere in the store. Zello, a voice-first communication platform that…
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Customer Contact Week's (CCW) 2022 Excellence Awards names Invoca a finalist for Cloud-Based CX Solution of the Year, honoring SaaS solutions that help practitioners achieve their goal…
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ISI Infortel Select Call Detail Record (CDR) reporting and data analytics solution now available in the Webex App Hub. ISI, the leading provider of Call Detail Record (CDR) reporting…
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Lilt Is Recognized as a Representative Vendor in this 2022 report Lilt, the leading Global Experience (GX) platform, today announced that it has been identified as a Representative…
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Partnership will revolutionize outbound call-center operations worldwide Call Center Studio, a leader in multi-channel, scalable AI-powered software for call center operations, has…
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Debra Cancro, SVP of Data Products at Bigtincan chats about a few top sales enablement best practices that sales teams need to keep in mind: _________ Welcome to this SalesTechStar…
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NEXT-GEN DRIVE THRU CAPABILITIES unveiled at NRF BIG SHOW 2022 Today, at the annual NRF Big Show event, Vistry announced its drive-thru Automated Order Taking (AOT) solution, a voice…
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Presto Voice is powered by a set of highly accurate conversational artificial intelligence (A.I.) technologies. Presto, the leading provider of enterprise-grade restaurant…
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TCN, Inc.'s “The Complete Guide to Managing Call Center Agents,” offers numerous strategies and best practices for keeping call center agents engaged and working efficiently. TCN,…
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