Lead Distribution & Call Management

On Call Centre, leaders in live communication services, is pleased to announce that contact centre industry leader Pamela Poehlmann has been hired as Acting Call Centre Manager. Pam…
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Bright Pattern, a leading provider of AI-powered cloud contact center software, has been deployed by global travel and hospitality companies including two top online travel booking…
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A new independent research study reveals that - even with a wealth of new communication technologies - 71% of senior managers regard the telephone as their best sales tool. Despite…
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Clarabridge, a global leader in Customer Experience Management (CEM) for the world's top brands, announced today its integrated Quality Management (QM) solution that is changing the…
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Bright Pattern, a leading provider of AI-powered cloud contact center software, has been deployed by over two dozen Business Process Outsourcers (BPOs) across all global regions. BPOs…
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New functionality empowers call center agents to make the most out of every conversation through added real-time context and valuable insights CallTrackingMetrics, the…
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It is good that we have forgone the archaic sales systems and are adapting to the latest sales management processes and sales technologies to simplify sales activities and keep…
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NICE announced that Vietnam Prosperity Joint-Stock Commercial Bank (VPBank) has selected NICE Real-Time Authentication (RTA) to enhance call security, prevent fraud and improve customer…
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CobbleStone Software - a contract management software Leader, according to Forrester - is pleased to announce its integration with Microsoft Office 365 – the online MS Office suite.…
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These days, every company needs to compete on customer experience. Despite a sometimes poor reputation, call centers have long been (and continue to be) an essential part of this…
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