Browsing Category
Lead Distribution & Call Management
Lead Distribution & Call Management
Twilio’s Annual State of Customer Engagement Report Finds Digital Engagement Is Key to Business…
Twilio , the leading cloud communications platform, today released its second annual State of Customer Engagement Report. Combining insight from the Twilio platform, which powers over 1…
Read More...
Read More...
ICMI Announces Strategic Advisory Board
The International Customer Management Institute (ICMI), the authority on contact center excellence, has launched a Strategic Advisory Board comprised of industry thought leaders,…
Read More...
Read More...
NICE inContact Wins Gold Stevie Award for its Leading Cloud Customer Experience Platform
NICE inContact, a NICE business (Nasdaq: NICE), today announced that NICE inContact CXone, the leading cloud customer experience platform, has been named a Gold winner in the 2021…
Read More...
Read More...
Sharpen Performance Tiles Wins 2021 Silver Stevie
Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, won a Silver Stevie for its Performance Tiles in the 15th annual Stevie Awards for…
Read More...
Read More...
Carpet Cleaning Innovator Zerorez Atlanta Cleans Up Their Customer Experience while Drastically…
Bright Pattern, a leading provider of AI-powered cloud contact center software, has been deployed by Zerorez Atlanta to provide a personalized customer experience over inbound and…
Read More...
Read More...
boberdoo.com Activates Infutor Consumer Identity Data On its Lead Distribution Platform
Infutor ID Max Data will Enable boberdoo.com Clients to Boost Lead Gen Data Quality
Consumer identity management expert Infutor today announced that boberdoo.com, a…
Read More...
Read More...
Relay Network Achieves HITRUST CSF® Certification To Manage Risk, Improve Security Posture, And Meet…
HITRUST CSF Certification validates Relay Network is committed to meeting key regulations and protecting sensitive information.
Relay Network, "Relay", the leader in frictionless…
Read More...
Read More...
VHT to Bring Cloud-based Contact Center Capabilities to Global Enterprises
VHT, a leading provider of customer in control software, today announced a collaboration with Amazon Web Services (AWS) to provide brands with access to cloud-based Callback and…
Read More...
Read More...
Frost & Sullivan Recognizes Zoom as a Growth and Innovation Leader in the North American Hosted…
Zoom stands out among UCaaS providers with its ability to rapidly enhance its solutions and effectively respond to constantly shifting customer requirements
Frost & Sullivan has…
Read More...
Read More...
Atento Is Recognized as a Leader in the 2021 Gartner Magic Quadrant for Customer Service BPO
Atento, one of the five largest global providers of customer relationship management and business process outsourcing services (CRM/BPO) and market leader in Latin America, today…
Read More...
Read More...