Lead Distribution & Call Management

By blending both Workforce Management and Workforce Optimization features, the new suite enables contact centers to optimize their operations by increasing agent productivity and…
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The integration of T-Metrics Contact Center with NEC's UNIVERGE Unified Communication suite of solutions and UNIVERGE Integration Platform (UIP) will deliver feature-rich omnichannel…
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Leverages Talkdesk Financial Services Experience Cloud with Jack Henry Symitar and Microsoft Teams integrations to help transform the banking experience Talkdesk, Inc., a global…
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For the Second Year in a Row the List Honors Bold Leaders who Inspire their Teams & Push Boundaries Replicant, the leader in the Contact Center Automation market, unveils its…
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Customer satisfaction ratings place UJET as top vendor in cloud-based contact center infrastructure product and market report with six perfect scores UJET, Inc., the world’s most…
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UniVoIP enables its partners to offer free trials of Cloud Voice for Microsoft Teams with a fully automated onboarding workflow. UniVoIP, a leading telecommunications service…
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The new location will bring a large base of engineering talent and provide additional scale to the company’s growing international footprint. Five9, Inc., a leading provider of the…
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New Solution for Contact Centers, Stores and Branches to Drive Elevated Holistic Customer Experiences Verint, The Customer Engagement Company, announced the expansion of the Verint…
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Deltapath's customers can now benefit from integrated telephony within their Salesforce Dashboard Deltapath today announced it has launched Deltapath for Salesforce CTI Integration on…
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