Lead Distribution & Call Management

Twilio , the leading cloud communications platform, today released its second annual State of Customer Engagement Report. Combining insight from the Twilio platform, which powers over 1…
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The International Customer Management Institute (ICMI), the authority on contact center excellence, has launched a Strategic Advisory Board comprised of industry thought leaders,…
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NICE inContact, a NICE business (Nasdaq: NICE), today announced that NICE inContact CXone, the leading cloud customer experience platform, has been named a Gold winner in the 2021…
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Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, won a Silver Stevie for its Performance Tiles in the 15th annual Stevie Awards for…
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Bright Pattern, a leading provider of AI-powered cloud contact center software, has been deployed by Zerorez Atlanta to provide a personalized customer experience over inbound and…
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Infutor ID Max Data will Enable boberdoo.com Clients to Boost Lead Gen Data Quality Consumer identity management expert Infutor today announced that boberdoo.com, a…
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HITRUST CSF Certification validates Relay Network is committed to meeting key regulations and protecting sensitive information. Relay Network, "Relay", the leader in frictionless…
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VHT, a leading provider of customer in control software, today announced a collaboration with Amazon Web Services (AWS) to provide brands with access to cloud-based Callback and…
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Zoom stands out among UCaaS providers with its ability to rapidly enhance its solutions and effectively respond to constantly shifting customer requirements Frost & Sullivan has…
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Atento, one of the five largest global providers of customer relationship management and business process outsourcing services (CRM/BPO) and market leader in Latin America, today…
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