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Lead Distribution & Call Management
Lead Distribution & Call Management
TCN Launches New Workforce Engagement Suite for its Advanced, Cloud-based Contact Center Platform,…
By blending both Workforce Management and Workforce Optimization features, the new suite enables contact centers to optimize their operations by increasing agent productivity and…
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NEC and T-Metrics Combine Industry-Leading Technologies to Provide a Robust and Highly Responsive…
The integration of T-Metrics Contact Center with NEC's UNIVERGE Unified Communication suite of solutions and UNIVERGE Integration Platform (UIP) will deliver feature-rich omnichannel…
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Apple Federal Credit Union Chooses Talkdesk Contact Center Solution
Leverages Talkdesk Financial Services Experience Cloud with Jack Henry Symitar and Microsoft Teams integrations to help transform the banking experience
Talkdesk, Inc., a global…
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Replicant Announces Top 50 Customer Service Innovators for 2023
For the Second Year in a Row the List Honors Bold Leaders who Inspire their Teams & Push Boundaries
Replicant, the leader in the Contact Center Automation market, unveils its…
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UJET Leads Vendor Satisfaction Rankings in 2022-2023 Contact Center Industry Report from DMG…
Customer satisfaction ratings place UJET as top vendor in cloud-based contact center infrastructure product and market report with six perfect scores
UJET, Inc., the world’s most…
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Cloud Voice for Microsoft Teams Free Commerce Trials Available for UniVoIP Partners
UniVoIP enables its partners to offer free trials of Cloud Voice for Microsoft Teams with a fully automated onboarding workflow.
UniVoIP, a leading telecommunications service…
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Five9 Opens New European Engineering Hub in Porto, Portugal
The new location will bring a large base of engineering talent and provide additional scale to the company’s growing international footprint.
Five9, Inc., a leading provider of the…
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SalesTechStar’s Sales Technology Highlights of The Week: Featuring Playvox, Sprinklr, ChurnZero,…
As B2B sales people prepare to thrive after a holiday slump, what salestech and sales practices can help? Find out more from this week's salestech highlight:
_________
SalesTech…
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Verint Expands Customer Engagement Platform With Appointment Scheduling Capabilities from Qudini
New Solution for Contact Centers, Stores and Branches to Drive Elevated Holistic Customer Experiences
Verint, The Customer Engagement Company, announced the expansion of the Verint…
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Deltapath Announces Deltapath for Salesforce CTI Integration on Salesforce AppExchange, the…
Deltapath's customers can now benefit from integrated telephony within their Salesforce Dashboard
Deltapath today announced it has launched Deltapath for Salesforce CTI Integration on…
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