Lead Distribution & Call Management

Meeami Technologies, a pioneer and leader in audio AI, noise cancellation, speaker ID and audio analytics software, today announced that its flag ship ClearVoice noise cancellation…
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- Continued innovation in customer engagement security technology - Technology evolves to enable contact centres to identify and verify both caller and agent - 17th patent…
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LiveVox’s SmartStart portal, with incorporated industry best practices, provides contact centers immediate platform readiness, with access to essential LiveVox applications and…
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NICE RPA lauded for overall vision and capability, strong focus on developing robust cloud capabilities and market share leadership in North America and Europe NICE  announced that it…
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Since the November 2020 acquisition of Inference Solutions by cloud contact center leader Five9, one in five new customers are now evaluating IVAs to streamline business operations and…
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Contact center testing and experience assurance market leader transitions to fully channel centric model Empirix, an Infovista company and leader in contact center testing and…
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The report is based on completeness of vision and ability to execute Pexip, a leading provider of enterprise video conferencing and collaboration solutions, announced it has been named…
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CCW, the Industry's Only Event Series in 2021, Includes Incredible Speaker Line-ups, Inspiring Content, Immersive Expo Hall, Executive Benchmarking and Networking and more Customer…
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The Enhanced Agentless Outbound Communication Tool Increases Response Rate for Proactive Customer & Prospect Outreach Sharpen Technologies, developers of the agent-first…
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Contact Center Connect enables cost-effective inbound and outbound calling for call centers using cloud contact center solutions. G12 Communications, a leading provider of…
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