Lead Distribution & Call Management

Unveils the ICMI Global Contact Center Awards Finalists; Event Takes Place on October 26 ICMI’s Contact Center Expo, which brings call center industry professionals together to tackle…
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NovelVox launches Intuitive Visual IVR to transform complex IVR conversation into visual & interactive Support. Visual IVR personalizes the communication experience by putting…
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Reaffirms commitment to agent empowerment for retention and growth in the contact center Balto, the leader in uniting contact center agents with AI for better conversations, is excited…
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Customers across sectors today want a more instant and efficient call process, so should online businesses drive this experience with conversational AI platforms?  The way contact…
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Bright Pattern to exhibit and speak at CCW Europe October 3-5 in Amsterdam Bright Pattern, a leading provider of AI-powered cloud contact center software, will be exhibiting (Booth…
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Service teams can leverage the latest telephony innovations from Five9 to power agent, supervisor and customer experience Five9 announced the availability of Five9 Service Cloud…
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Proven STIR/SHAKEN solution leverages expertise gained throughmultiple US deployments while addressing French regulatory requirements Ribbon Communications Inc., a global provider of…
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eGain Corporation, the leading knowledge management platform provider for customer engagement automation, announced that one of the world’s largest fleet management companies has…
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Today, we have entered an era where you can use ‘anything as a service’ and with this thought in mind, we are here to explain another “as a service” concept to you here – Contact Center…
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Webex Wholesale Route-to-Marketing Program to enhance flexibility and scalability for small to mid-sized deals CallTower, an international leader in delivering cloud-based…
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