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Predictive Analytics
Predictive Analytics
Sales Performance Management Software: Tracking, Reporting, and Incentive Programs
A motivated and successful sales team helps boost employee performance which is a prerequisite to keeping the performance of the sales team at full power. Finding the most appropriate…
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US Consumers’ 2024 Sustainability Score Declines and Lags the Global Average, According to New…
ESW’s Global Voices Report Shows Many Developing Countries—including India, UAE, China, and Mexico—Are More Sustainably-Minded
US consumers are less sustainably minded…
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AI Gives Retailers a Competitive Edge and Powers Personalization, Raydiant Survey Finds
Raydiant, the leading in-location Experience OS for retailers, announced the findings from its first annual “The State of AI in Retail.”
Drawing from a survey of 172 retail…
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Resistance to New Technologies Hinders Enablement Adoption Among Multi-Generational Workforces,…
Business leaders must overcome generational resistance to new technologies as 84% plan to increase or retain their investment in enablement technology in 2024
A new…
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New Research Finds 83% of Supply Chains Can’t Respond to Disruptions in 24 Hours
Global survey of 1,800 supply chain leaders shows average response time is five days, hindering progress on resiliency and risk mitigation
Despite being one of the…
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ServiceNow Research Shows Changing Consumer Brand Loyalty in Canada, Reveals Potential for…
• 74% of Canadians are less loyal to brands than they were two years ago
• Majority (92%) want quick, real-time support and more than half (53%) want 24/7 customer service by 2025
•…
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How contact centers can leverage AI for frustration-free customer service
Calling an automated customer service line can feel like getting lost in a frustrating maze. A robotic voice greets you and rattles off the menu options. As you navigate the confusing…
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Extracting Sales Intelligence from Hidden Data Points
The global sales intelligence market report reveals that the global market was valued at USD 3412.8 million in 2022 and is expected to expand to reach USD 5761. 82 million by 2028.…
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Human-AI Collaboration: Optimizing Customer Service Teams with AI Support
In recent years, customer service has undergone a profound shift, marked by a surge in demand, heightened intensity, and ever-increasing expectations from a more discerning clientele.…
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How to Monitor Customer Success Metrics: What do Leading Brands and Teams Do To Measure Customer…
In today's global market, customer satisfaction is the key to success for any business. Companies that understand the importance of customer success metrics and use them effectively…
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