Home Blog Page 1104

Diversis Capital-Backed Fishbowl Inventory Acquires Sellware

File:Fishbowl Logo.png - Wikipedia

Fishbowl lnventory, a leading provider of ERP Software for small-to-mid and mid-to-enterprise sized businesses, and a portfolio company of Diversis Capital, today announced it has acquired Sellware, a leader in international multi-channel e-commerce for small-to-mid sized businesses.

Founded in 2004, Sellware provides inventory management and order management systems, paired with a marketplace listing solution, helping clients grow revenue at scale and streamlining day-to-day operations across the leading ecommerce shopping carts, marketplaces, and ERP systems. Sellware is headquartered in Cary, NC.

Peter Osberg, CEO of Fishbowl, said, “The acquisition of Sellware will enable Fishbowl to promptly address the e-commerce needs of our current customers and swiftly expand into new markets for future growth. Furthermore, the acquisition will bring in a team of experts that will enhance the overall Fishbowl product organization. We are already working on integrating Sellware into our products for manufacturing and warehousing customers. We are excited to integrate Sellware into the Fishbowl platform as we continually seek additional opportunities to further grow the company.”

Read More: SalesTechStar Interview with Steve Terp, Chief Revenue Officer at Appspace

Last year, Fishbowl acquired Red Salt, its largest distribution partner located in Brisbane, Australia.

Anthony Musselwhite, Founder and CEO of Sellware and newest member of the Fishbowl senior management team, commented, “This is an exciting opportunity to accelerate innovation and increase the value of the Sellware platform for our customers and partners worldwide. We are thrilled to join the talented team at Fishbowl and partner with Diversis Capital to further expand the capabilities of our industry-leading solution.”

Read More: Applying AI and NLP to Support Experience Management Enables Companies to Reduce Escalations and Accelerate Time to Resolution While Improving the Support Experience for Both Agents and Customers

Current users of Sellware can expect no changes in the day-to-day utilization or functionality of the software. Sellware, in partnership with Fishbowl, is excited to continue to service the existing Sellware customer base and is committed to remaining an open API platform, with the goal of serving as many customers as possible.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

How BNPL is Enhancing the Online Shopping Experience

When a buyer made a decision to buy something in the previous century, they had two alternatives for utilizing a credit card to pay for the item. The second choice was to use a layaway plan, which allowed the customer to reserve the item in-store and pay for it over time. Once the full payment was received, the person could receive the product.

Credit cards have a very strong presence in the modern world; over 79% of Americans carry at least one credit card. However, because BNPL (Buy Now Pay Later) programs, which are run by independent credit specialists, have mostly replaced layaway plans, they are becoming somewhat obsolete.

BNPL solutions first appeared in the early 2010s to address the problems with financing, especially complexity and credit cards with excessive fees and APRs. Even though merchants cannot charge clients using BNPL, BNPL sellers still impose a fee to retailers. For a variety of reasons, people who traditionally do not use credit cards to make purchases are increasingly turning to BNPL, which has helped to level the playing field in the credit market.

What is BNPL ( Buy Now Pay Later)?

As the name suggests, buy now, pay later, often known as BNPL, is a form of short-term financing that enables consumers to make purchases and then make interest-free payments at a later time. So, they can make the purchase and receive the product immediately, but can pay later in installments. BNPL arrangements, sometimes known as point of sale installment loans, are becoming a common form of payment, particularly in shopping online. Consumers find it convenient to use BNPL finance.

Due to its popularity, BNPL financing assists shops in raising sales volume and average cart size. This method was quite popular during the pandemic as a lot of people shifted to online shopping. In reality, companies who use some form of BNPL financing observe an increase in conversion of 20 to 30% and an increase in average ticket size of 30 to 50%. These advantages are particularly noticeable in traditional retail sectors including electronics, clothing, and related industries.

How does BNPL function?

Clients can make immediate purchases and spread out their payments over time with the buy now, pay later plan. The way this generally functions is by having clients sign a contract similar to that of a typical loan in which they agree to make future payments toward both the principal and the interest.

Let’s pretend that you’ve integrated a buy now, pay later service like PayPal Credit into your business operations. Customers who select this payment method agree to make installment payments rather than making a single large payment for the merchandise. From a business’s point of view, this is the same as accepting payment via credit card because the company still receives the funds from PayPal immediately upon completion of the sale.

It is the responsibility of the BNPL provider to collect payment from customers, just as it is the responsibility of a credit card company to do so in the case of regular credit card transactions.

Although not ubiquitous, most BNPL aggregators conduct a light credit check before lending to customers to ensure they aren’t likely to default on their loans. There are BNPL options with a fixed interest rate and others that vary the rate based on factors including the purchase price. Late fees or prepayment costs may be applicable to a purchase with a deferred payment plan, albeit the specifics of this policy will differ from one seller to the next.

For businesses that prefer to forego paying service fees to outside parties, BNPL financing is equivalent to offering a store credit card. The lending firm takes on the responsibility of collecting on any debts owed to it. This can increase the level of difficulty and the risk of foregone income. However, people who are financially stable may get additional benefits by avoiding vendor costs.

Example: At checkout, you’ll have the option to pay a portion of your total purchase instead of the full amount. You can apply for this by filling out a short form on the checkout page, which may ask for information like your name, email, birthdate, phone number, Social Security number, and payment method. The BNPL provider may run a soft credit check, which won’t harm your credit score, and give an approval or denial within seconds.

Eligibility may vary, but even those with bad or no credit may still be approved. The payment plan offered will depend on the provider, with many using a “pay-in-four” model. For example, if your purchase is of $600, you’ll pay $150 at checkout and have three remaining payments of $150 each, due two weeks apart. If you make all payments on time, you’ll pay off the purchase in six weeks.

While a pay-in-four plan doesn’t typically incur interest, longer-term BNPL plans may have an annual percentage rate of up to 30%. Fees for late or rescheduled payments may range from $1 to $10 and can be capped at 25% of the purchase value, depending on the company.

Read More: SalesTechStar Interview with Sam Yang, President of Field Operations at People.ai

Leveraging BNPL for a better online shopping experience: how e-commerce brands are embracing the future of payments?

Brands are increasingly utilizing buy now pay later (BNPL) options as a means to enhance the shopping experience for online consumers. BNPL is a payment option that allows consumers to defer payment for their purchases and pay in installments rather than all at once.

This type of payment plan has become increasingly popular among online shoppers, as it provides them with greater flexibility in terms of budgeting and cash flow. Brands have taken notice of this trend and are using BNPL to drive the experience of online e-commerce and attract customers who are looking for more convenient payment options. The COVID-19 pandemic has heightened existing financial struggles, leading to missed payments and decreased credit limits. As a result, the use of credit cards has declined in the United States, paving the way for alternative payment options like BNPL.

BNPL provides a unique option for consumers to purchase products and pay in installments over time, without the burden of interest rates and extra fees. In 2019, the BNPL lending market in the US was valued at a few billion dollars, but is projected to soar by 1,200% by 2024. As the implementation of BPNL solutions are growing at a rapid pace retailers are looking to gain an edge in the market and be presented with the real opportunity. So, let’s see how it is improving the customer experience:

  • Customers enjoy the convenience:

Small businesses and retailers worldwide are collaborating with digital payment providers to offer a smooth shopping experience for customers. By choosing the BNPL service at checkout, customers can enjoy the convenience of “order now, pay later.”

  • No complications:

Since Millenials and Gen Z love to buy and browse, they demand or anticipate a fantastic shopping experience, which BNPL is allowing, and as a result, this leads to a terrific customer experience. Retailers also want to retain younger generations as consumers, thus BNPL assists in creating a platform that satisfies those needs and is on par with other loyalty programs, incentive programs, and other initiatives.

  • Offers more flexibility:

Customers may choose what and how to buy with the flexibility of BNPL, which is the epitome of a win-win situation for customers. Additionally, Gen Z and millennials are drawn to brands that offer BNPL service and as customers become more loyal, they make more return trips. Additionally, a satisfying shopping experience is important for retaining customers because it encourages repeat business. As a result of the enhanced customer experience, customers are prepared to return with an additional expensive item when the BNPL option is available.

  • Good repayment terms:

It is easier to determine the average order value because BNPL offers a variety of installment plays and term lengths ranging from a few weeks to several years (AOV). High AOV indicates that BNPL suppliers offer payback over an extended period of time, ranging from a few months to years, making it the greatest option for customers since they have the finest choice. Customers have a variety of options, and when there are fewer payments stretched over a shorter time, they are more likely to purchase.

Benefits of Using BNPL:

Brands that offer BNPL place a great value on enhancing the client buying process, and when they wish to give customers a frictionless shopping experience, they also get something beneficial in return. When the approach was successfully executed, the BNPL stores saw an increase in sales. According to a Finder survey, internet sales are expanding at a 39% annual pace. It helps clients complete their checkout and payment processes. Let’s examine the different advantages that the BNPL offers:

  • To offer payment option at checkout

One of the primary ways that brands are using BNPL to drive the experience of online e-commerce is by offering it as a payment option at checkout. By offering BNPL, brands are able to make the online shopping experience more attractive to consumers, which can increase conversion rates and drive sales.

  • To offer exclusive promotions and discounts

Another way that brands are using BNPL to drive the experience of online e-commerce is by partnering with BNPL providers to offer exclusive promotions and discounts. By offering these incentives, brands can increase the popularity of BNPL and drive more customers to choose it as their preferred payment method.

  • To build customer loyalty

Brands are also using BNPL to drive the experience of online e-commerce by using it as a means to build customer loyalty. By offering BNPL as a payment option, brands are able to provide customers with a more flexible and convenient way to pay for their purchases.

  • To leverage the data generated by BNPL Transactions

In addition to these benefits, brands are also using BNPL to drive the experience of online e-commerce by leveraging the data generated by BNPL transactions. For example, brands can use this data to understand which products are popular among BNPL customers, and use this information to inform their product development and sourcing strategies. Brands can also use this data to better understand consumer spending patterns and adjust their pricing strategies accordingly.

  • To attract new customers

Finally, brands are using BNPL to drive the experience of online e-commerce by using it as a means to attract new customers. BNPL can be a powerful tool for attracting customers who are new to online shopping, as it provides them with a more flexible and accessible payment option.

BPNL’s shortcomings or drawbacks:

Although BNPL is still a fairly new idea, its network of partners is developing swiftly. Millennials, people without credit cards, and those with no credit history are being targeted by brands because they are lured to the BNPL concept.

However, it’s crucial to remember that BNPL is restricted to shopping, whereas credit cards might provide benefits like cash back, miles, and other rewards. Because BNPL is effectively a loan, users should use caution because providers might report a customer’s payment history to a credit bureau.

BNPL providers have the right to impose late fees and penalties, which can be expensive, especially for little borrowings. The lender also determines the payback plan and has the authority to debit your account automatically.

And although BNPL serves as a link financing, credit limits for BNPL loans normally vary from INR 2,000 to INR 1 lakh, whereas credit card limitations are controlled by your credit score and are typically greater.

The process of incorporating BNPL as a payment option involves a few hacks. Most of the time, it requires specialized technology and equipment, which frequently increases the expense faced by the retailer. The fact that third-party BNPL service providers provide shops with a wide range of additional payment options while also serving as a less expensive alternative is why many financial gurus suggest using them.

How brands are using BNPL on Amazon? 

Amazon’s buy now pay later (BNPL) option is a payment method that allows customers to defer payment for their purchases and pay in installments instead of all at once. This service is offered through Amazon’s partnership with select BNPL providers, such as Klarna and Affirm.

With Amazon BNPL, customers can choose to pay for their purchases in monthly installments, without incurring any interest or fees. This option is available for eligible purchases and can be selected at checkout.

How does Amazon BNPL work?

Amazon BNPL (Buy Now, Pay Later) is a financing option that offers customers a flexible and convenient way to purchase items on Amazon.com. With BNPL, customers can pay for their purchases over time, without incurring interest or hidden fees. This makes it an attractive option for customers who want to purchase items they need or want, but do not have the funds available to pay for them upfront.

To use BNPL, customers simply need to select the option at checkout and then choose the payment schedule that works best for them. Typically, customers are required to make four equal bi-weekly payments. The first payment is due at the time of purchase, and the remaining payments are automatically deducted from the customer’s selected payment method.

Customers who choose BNPL for their purchases must be 18 years or older and must have an Amazon.com account in good standing. In addition, customers must pass a credit check to be eligible for this financing option. This credit check is performed by Amazon’s BNPL partner, Klarna, which assesses the customer’s creditworthiness and payment history.

Once a customer is approved for BNPL, they can use it to purchase eligible items on Amazon.com, including clothing, electronics, home goods, and more. The amount a customer can spend using BNPL is determined by their credit limit and the available funds in their payment method.

What are the benefits of using BNPL (Amazon)?

One of the advantages of BNPL is that it does not incur interest or hidden fees. This means that customers pay the same amount for their purchases as they would if they paid for them upfront. Additionally, BNPL offers customers more control over their finances by allowing them to spread their payments out over a set period of time, instead of having to pay for the entire amount at once.

Another advantage of BNPL is that it is simple and convenient to use. Customers can easily manage their BNPL accounts from their Amazon.com account, and they receive notifications about upcoming payments, payment history, and account status. This makes it easy for customers to stay on top of their finances and avoid late fees or missed payments.

Amazon BNPL is a convenient and flexible financing option for customers who want to purchase items on Amazon.com. It allows customers to pay for their purchases over time, without incurring interest or hidden fees, and provides them with more control over their finances. BNPL is subject to credit approval and certain terms and conditions, but is a simple and easy-to-use option for customers who want to make purchases on Amazon.com.

Some of the key benefits of using Amazon BNPL include the ability to budget purchases over time, the flexibility to pay off balances in full at any time without penalty, and the convenience of having all payments and account information in one place on Amazon.

Does Amazon BNPL Have a Discretionary Minimum Order Value?

Yes, there is no minimum purchase size requirement for using Amazon BNPL. Sometimes the minimum purchase amount varies by seller and may change from time to time. It’s important to check the specific requirements for each seller and for each purchase, as some sellers may have different minimum purchase amounts. To find out if a specific item is eligible for Amazon BNPL, customers can check the product detail page or the checkout page.

Does Amazon BNPL have a maximum purchase limit?

Yes, there is a maximum purchase size limit when using Amazon BNPL. The exact limit may vary based on several factors, including the customer’s credit limit and the availability of funds in their payment method. In general, the maximum purchase amount is subject to credit approval and may change over time.

Customers can check their credit limit and available funds by visiting the Amazon BNPL section of their Amazon.com account. If the desired purchase exceeds the customer’s credit limit, they may still be able to make the purchase by selecting a different payment option or by increasing their credit limit.

It’s important to note that customers who use Amazon BNPL are responsible for making all of their payments on time and for staying within their credit limit. Late payments or exceeding the credit limit can have a negative impact on the customer’s credit score and may result in additional fees or penalties.

Can Credit Bureaus See What You Do on Amazon BNPL?

Amazon does not share BNPL payment information with the major credit reporting agencies. However, your linked credit card will almost probably have this capability. So, while utilizing the Amazon service won’t directly affect your credit score, making timely payments on the credit card that is tied to your Amazon account will. Although this prevents you from using the program to establish or improve your credit, it also protects your score from the negative effects of late payments.

How Secure Is Amazon’s BNPL?

In contrast to other BNPL programs, Amazon’s BNPL program does not require you to go via a shop or a lender. It’s as safe as using your Amazon account to make recurring purchases when you set up a recurring payment plan.

While BNPL provides robust payment security, excessive use may make it challenging to stay current on all of your bills. Not having to pay for anything in full right away can be convenient, but it can also lead to wasteful expenditure.

Last but not least, you should pay your credit card payment on time to prevent interest and late fees, as Amazon’s program can only be used with a credit card. Your credit score may take a hit if you fail to pay your bill on time or if you carry a large balance.

Could BNPL Be Beneficial To Your Company?

The data doesn’t lie. The buy now, pay later model is preferred by consumers. Everyone wins from BNPL as shopping cart abandonment drops and expenditure rises. Make sure that BNPL is the proper financing solution for your business and target demographic before implementing it.

So what’s the bottom line?

It’s not unexpected that payment methods are adapting along with the expanding e-commerce market. There has been a steady increase in the use of digital wallets over the past several years, but that trend has not been followed by a corresponding increase in the popularity of “buy now, pay later” options.

Read More: Using Value Selling to Stay Afloat in Turbulent Economic Waters

How brands are using BNPL:

Although the idea of buying something now and paying for it later isn’t new—credit cards and layaway have been available for in-store and online purchases for decades—the current iteration is. Customers who are on the fence about making a purchase can be swayed by the promise of affordable monthly payments, much like those offered by short-term loans with varied repayment terms.

The buy now, pay later model is popular with retailers since it increases revenue. This inclination on the part of retailers has led to an increase in the number of competitive BNPL offerings. We present below six widely acclaimed choices.

  • Shop Pay Installments

Shop Pay Installments is Shopify’s powerful BNPL feature. It does this by collaborating with Affirm and accessing the same group of lending partners. Shop Pay Installments is an option for Shopify businesses that allows customers to pay off their purchase over the course of four equal monthly installments without incurring any interest charges.

With Shop Pay Installments, small online stores may reap the same benefits of BNPL as their larger counterparts, such as increased average order value and decreased cart abandonment.

  • Affirm

Among the most notable BNPL providers, Affirm is accepted as payment by numerous major merchants including Amazon and Target. With Affirm, you won’t pay any interest or fees on your four-payment, two-week loan. Interest payments (from 10% to 30% APR, depending on credit) are expected on longer-term loans, but no fees are charged. Even if a store isn’t a direct partner with Affirm, you may still be able to utilize the service by presenting a virtual card.

  • Afterpay

Afterpay was established in Australia, but is currently wholly controlled by the American company Block (formerly Square). When compared to Affirm, it is larger, as it works with over 100,000 different stores.

Afterpay’s smart credit limit tool, which establishes a shopping limit for customers depending on their credit history, is a notable feature. In a perfect world, this would keep them from taking on debt they couldn’t afford. Easy-to-use virtual card service and reliable payment reminders are two additional benefits. Afterpay, unlike Affirm, has late penalties that won’t be assessed if payments are made on time. As with Affirm, its interest rates range from 10% to 30%.

  • Sezzle

Since no other BNPL software has been shown to actually raise users’ credit scores, we’ve settled on Sezzle as the best option for those with poor credit. You can get an upgrade to Sezzle Up if your payments are always on time.

Sezzle’s starting point is a Pay in 4 plan with no interest, no late penalties, and payments spread out over a period of 6 weeks. This option from Sezzle prevents payment data from being shared with credit reporting agencies. A credit report will reflect your Sezzle Up purchases and payments because it is a revolving line of credit. Making payments on schedule, which you had planned to do anyhow, will have a positive effect on your credit score.

Sezzle also has long-term financing options through its partnerships with Ally and Bread. The interest on these loans may be high, but the benefits outweigh the costs for larger expenditures spread out over longer time frames.

  • Splitit

Splitit stands out from other BNPL platforms since it makes use of your existing credit without a separate credit check. You can start using Splitit right away if you have a credit card. The convenience of a credit card and the cost savings of a zero-interest loan.

Whenever you use Splitit to buy something, the app will temporarily freeze the cash on your credit card. If you set up automatic payments, then they will be taken out of your account on the due date.

It’s not unexpected that payment methods are adapting along with the expanding e-commerce market. There has been a steady increase in the use of digital wallets over the past several years, but that trend has not been followed by a corresponding increase in the popularity of “buy now, pay later” options.

Although the idea of buying something now and paying for it later isn’t new—credit cards and layaway have been available for in-store and online purchases for decades—the current iteration is. Customers who are on the fence about making a purchase can be swayed by the promise of affordable monthly payments, much like those offered by short-term loans with varied repayment terms.

Final Words:

Customers can limit their spending and take advantage of Amazon’s features by using Amazon BNPL, which provides a simple and flexible method of paying for online purchases. Prior to using the BNPL option, clients should be aware of all of its terms and conditions as well as how they may affect their credit.

It’s crucial to keep in mind that Amazon BNPL might only be accessible for a select number of products and is subject to the rules and regulations of the BNPL provider. As some BNPL providers may run a credit check or report payments to the credit bureaus, customers should be aware of the potential impact on their credit score.

Oracle Named a Leader in IDC MarketScape: Worldwide Enterprise Planning, Budgeting, and Forecasting Applications 2022 Vendor Assessment

Report notes comprehensive product roadmap, exceptional customer support, and a feature-rich solution as key strengths of Oracle Cloud EPM

Oracle has been named a Leader in the IDC MarketScape: Worldwide Enterprise Planning, Budgeting, and Forecasting 2022. A complimentary excerpt is available here.

The IDC MarketScape study, which evaluated 13 vendors, provides quantitative and qualitative characteristics of EPM applications in the market. Vendors were assessed with special emphasis on the breadth of their portfolios and geographical presence, the innovative features in their products, customer satisfaction and perception, and the overall health of their business.

Read More: SalesTechStar Interview with Steve Terp, Chief Revenue Officer at Appspace

The report highlights Oracle’s comprehensive and feature-rich Oracle Fusion Cloud Enterprise Performance Management (EPM) solution. Product strengths highlighted include Oracle Cloud EPM’s integrated business intelligence and advanced analytics, which enable customers to leverage advanced capabilities such as root cause analysis, scenario modeling, simulations, insight discovery, and intelligent narratives. According to the report, “Customers mentioned that Oracle has one of the most comprehensive product road maps they’ve seen on the market. They have also said that they are quite satisfied with the customer support they’ve received from Oracle, courtesy of the vendor’s extensive ecosystem of employees, partners, and peer customer community.”

“Effective financial planning and analysis can be difficult to achieve and that makes it very challenging to make timely data-driven decisions in our rapidly changing economy,” said Hari Sankar, group vice president, Product Management at Oracle. “To help our customers simplify and enhance these processes, Oracle Cloud EPM delivers fast and accurate insights that allow organizations to have visibility across all areas of operation and adapt to market shifts in real time. We believe this recognition from the IDC MarketScape is a testament to our best-in-class technology and directly reflects our efforts to help customers thrive.”

Part of Oracle Fusion Cloud Enterprise Resource Planning (ERP), Oracle Cloud EPM offers a comprehensive set of enterprise performance management capabilities to align financial and operational planning, close the books faster, and manage enterprise master data.

Read More: How to Create A Seamless Workflow Experience To Expedite The Sales Process

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

QAD Launches New Brand to Embody its Adaptive Enterprise Vision and Growth Journey

QAD Launches New Brand to Embody its Adaptive Enterprise Vision and Growth  Journey | Business Wire

New visual brand unifies QAD’s growing product suite and signifies its position in the SaaS market

QAD Inc., a leading provider of next-generation manufacturing and supply chain solutions in the cloud, has launched a new visual brand.

A brand is more than just a logo. It is the identifying symbol that distinguishes a company’s energy and vision for the future. A lot has changed since QAD’s last brand launch in 1995. The new brand brings together the company’s sharpened vision for the Adaptive Enterprise, recent acquisitions and SaaS solution growth supporting manufacturers and supply chains.

“We are excited to unveil QAD’s new brand as we make unprecedented investment in technologies, acquire best in class solutions, and build the most talented team in the industry,” said QAD Chief Executive Officer Anton Chilton. “While we are changing how we look, our mission and values will never waver.”

Read More: Commerce Acceleration Company Pacvue Launches Commerce Suite For 3P Sellers

Success for an Adaptive Enterprise is achieved by aligning people, the right processes and supporting systems across the supply chain from raw materials to finished goods. QAD’s new brand recognizes the significant advancements made in supporting people and process through QAD Redzone Connected Workforce, the #1 connected workforce solution in the industry, and QAD Process Intelligence – applying AI to optimize process execution.

“We are building the best version of QAD by bringing together our past successes and new capabilities,” said QAD Chief Marketing Officer Carter Lloyds. “The refreshed brand is fueled by our passion to help our customers overcome the manufacturing and supply chain challenges of tomorrow. It’s time for us to reintroduce ourselves.”

Read More: SalesTechStar Interview with Steve Terp, Chief Revenue Officer at Appspace

QAD’s new identity represents its two key focus areas – Manufacturing and Supply Chain – coming together in perfect unison in an act of balance and symmetry. The new color palette is inspired by three raw materials used in manufacturing: Cobalt Oxide, which is used to create blue colored enamels, ceramics and glass; Cinnabar, a bright red ore used in pigments and dyes from which mercury can be extracted; and Cadmium, an orange mineral extracted from zinc ore used in the production of batteries

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Advatix Announces Appointment of the USC Executive Director and Industry Expert Dr. Nick Vyas to its Advisory Board

Advatix taps Dr. Nick Vyas, a global supply chain industry expert from USC Marshall Randall R. Kendrick Global Supply Chain Institute to provide industry guidance and support for the company’s vision for global growth

Advatix, Inc., a leader in digital transformation of supply chains, announces the appointment of industry veteran, recognized thought leader, and authority on global supply chain management, Dr. Nick Vyas, to its Advisory Board. Dr. Vyas is the Founding Executive Director of the USC Marshall Randall R. Kendrick Global Supply Chain Institute that offers the world’s leading master’s program for Supply Chain.

Advatix Founder and CEO Manish Kapoor expressed, “We are thrilled to have Nick as our advisor. He is a supply chain visionary who has led some of the world’s leading businesses in their quests for growth. Nick’s guidance will be invaluable as we continue to expand globally with our commitment to be the leader for solving supply chain problems with innovation while on our mission to accelerate profitable growth for our clients.”

Dr. Vyas is an educator, author, keynote speaker, and American Society for Quality Fellow (ASQ). He has led over 500 projects on business and cultural transformation for Fortune 100 M&A companies over the last 30 years. He served as a member of the United States Department of Commerce’s Advisory Committee on Supply Chain Competitiveness (ACSCC) and the Vice Chair of the ACSCC’s Innovation, Technology, and Strategic Competitiveness Subcommittee. APICS, the premier professional association for supply chain management, presented Dr. Vyas with the Supply Chain Leader Award of Excellence and his contributions and efforts in the development of the next generation supply chain ecosystem.

Read More: Commerce Acceleration Company Pacvue Launches Commerce Suite For 3P Sellers

“It is a very exciting time for the supply chain industry. I truly believe that Advatix is differentiated in the market through its comprehensive technology-enabled solutions, world-class leadership team, and proven success in accelerating growth for its clients,” said Dr. Vyas. “I am honored to join the Advatix Advisory Board and to be a part of the Company’s vision to help businesses digitally transform their supply chains.”

Read More: SalesTechStar Interview with Steve Terp, Chief Revenue Officer at Appspace

Managed by a team of world-class experts in supply chain, logistics, and fulfillment operations, Advatix helps businesses transform their operating models to be market leaders by bringing the latest technologies, advanced analytics, and extensive experience to create winning roadmaps and support businesses.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Lavender Announces $13.2 Million in Funding to Create Email Intelligence Category for Sales Teams

Lavender - Start Free 14-Day Team Trial

Company to expand team and introduce new AI-powered features

Lavender, provider of the leading AI-powered sales email coaching platform, today announced it has raised $13.2 million in funding which includes an $11 million Series A that closed just weeks after a $2.2 million seed round. Norwest Venture Partners led the Series A with participation from Signia Venture Partners. Signia led the seed round with participation from CapitalX and Position Ventures. Other angel and seed investors include Arash Ferdowsi (Dropbox), Alex Lieberman (Morning Brew), Troy Osinoff (JUICE), and Braydan Young (Sendoso).

“Lavender’s platform goes beyond basic AI-generated writing to augment—rather than automate—sales outreach and humanize every interaction. It supercharges sales reps by reducing their time spent writing emails so that they can focus on building relationships and selling products,” said Scott Beechuk, partner at Norwest Venture Partners. “We were blown away by the ‘customer love’ for Lavender’s product, which is a testament to the founding team’s deep understanding of their end user and the tight-knit community of sales leaders it has already built. We’re excited to partner with this team on the journey ahead.”

Lavender will use the funding to expand its team and introduce new AI-powered features that help revenue teams not just understand why their messaging is falling flat but also provide actionable coaching to improve productivity and generate faster responses.

“The impact of Lavender has been enormous. Our sellers are writing emails in half the time and getting twice as many replies—and our managers are now coaching strategically instead of on the basics,” said Kyle Coleman, SVP of marketing at Clari.

Lavender’s email assistant integrates with a user’s email workflow to provide everything they need to get more replies in less time, including relevant research on a recipient and their company. Lavender assigns an email a score of 0-100 and provides specific ways to optimize the email to get more replies, coaching sales reps on how to build meaningful relationships and close more deals. By combining deep learning on email data with communication and behavioral psychology, Lavender’s AI writing assistant identifies and implements ways to increase reply rates. An average sales rep spends over 15 minutes writing a personalized email, but with Lavender it can be done in 60 seconds or less. Compared to the industry standard reply rate of under 5%, Lavender users see an average of 20% or more.

Other notable Lavender features include:

  • Coaching Dashboard: The Lavender coaching dashboard provides at-a-glance insights on team and individual email scores, open rates, reply rates, and writing time. It also detects “at-risk” reps that may need additional support or coaching to meet their goals. This data is more granular than what is available in current engagement platforms. It shows what is working and why, and helps managers onboard new reps faster.
  • AI for Sales Emails: Lavender’s “Start My Email” uses generative AI to draft impactful outgoing email messages based on just a few bullet points to streamline the creation process. The technology also takes in the context of an email thread to suggest responses to inbound messages. This feature can be especially helpful for new sales reps and overcoming writer’s block.
  • Personalization Assistant: Easily and quickly research your recipient and personalize your email. Lavender brings in social data, personality insights, news, events, job listings, funding announcements and more right into your workflow. The Lavender AI will suggest personalized intros to tailor your email and make it relevant to the recipient.

“The first time I met Scott, I knew we were going to work together. We couldn’t be more excited about this new funding and to have Norwest as our partner,” said William Ballance, CEO and cofounder of Lavender. “Using Lavender is like giving every seller on the team a dedicated coach, making them more effective, more efficient, and more confident in their job.”

Read More: Ventana Research Ranks Verint As An Overall Leader In Customer Experience Management Value Index

Customers including Twilio, Sharebite, Sendoso, Segment, Lucidworks, and Clari currently use Lavender to increase email reply rates, decrease rep onboarding time and improve sales pipelines. This is especially important in the current market, where many teams are expected to maintain growth while lowering headcount. Lavender makes each seller more effective and more efficient.

“This funding quickly accelerates our ability to build the best email experience for sellers around the world,” said Ballance. “Most importantly we’re creating new jobs as our team of #EmailWizards rapidly expands.”

Lavender has tens of thousands of raving fans on LinkedIn and a growing base of customers that are passionate about how it’s helped their organizations succeed:

  • “We have spent a lot of time and resources enabling the team to efficiently send great personalized sales messages. Lavender preserves that investment! It reinforces everything we want them doing.” – Ryan Swearingen, director, sales development strategy at Twilio
  • “Lavender is delivering exceptional value to our customers. Their integration provides real-time email assistance to help Salesloft customers build and deepen their relationships with prospects through better emails. We share in the mission of helping sellers be loved by the buyers they serve.” – Devin Schiffman, vice president of global alliances at Salesloft
  • “Lavender has been a game changer with the sales team. Our business would not be the same without Lavender.” – Braydan Young, co-founder of Sendoso

Read More: SalesTechStar Interview with Steve Terp, Chief Revenue Officer at Appspace

Lavender integrates natively with Gmail, Outlook, Outreach, and Salesloft, and it also works on top of LinkedIn, Google Docs, Salesforce, and others through its universal version: Lavender Anywhere. Learn more about Lavender and install it for free today. Lavender is free to get started, can be installed quickly by individuals and teams, and is free for jobseekers, students, and entrepreneurs.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

How HoduSoft Helps CPaaS Companies In United States To Bring Innovative UC products

HoduSoft helps US CPaaS companies innovate UC products by providing support and solutions, driving success in the rapidly growing market.

HoduSoft, one of the leading names in the global unified communications software market, is carving a name for itself in the United States by partnering with CPaaS (Communication Platform as a Service) companies such as Signalmash.

The collaboration with a US-based CPaaS solution provider enables HoduSoft to provide its array of business communication solutions in the rising US markets. The collaboration is in line with HoduSoft’s vision of expanding and servicing customers in diverse geographies across the globe.

Read More: SalesTechStar Interview with Reed McGinley-Stempel, CEO at Stytch

Over the years, HoduSoft has built a suite of innovative products and it presently offers the following products:

HoduCC – Call Center Software: The sophisticated call center software is designed for contemporary businesses. Equipped with state-of-the-art features and tools, it can optimize and streamline call center operations.

HoduCC – Contact Center Software: The omnichannel contact center software can handle a wide range of communication channels and enable agents to deliver superior customer experiences.

HoduPBX – IP PBX Software: This is extremely feature-rich and cost-effective software that enables businesses to make high-quality and reliable calls at excellent prices.

HoduBlast – Voice and SMS Broadcasting Software: This advanced automated software is packed with cutting-edge features that enhance a business’s reach in just a few clicks.

Read More: Applying AI and NLP to Support Experience Management Enables Companies to Reduce Escalations and Accelerate Time to Resolution While Improving the Support Experience for Both Agents and Customers

Speaking on the company’s foray into the US, HoduSoft’s Co-founder and Chief Business Development Officer Kartik Khambhati said, “HoduSoft is delighted to partner with renowned US-based CPaaS service providers such as Signalmash. Over the years, we have specially designed our products to suit the needs of American companies and have emerged as the maker of quality business communication software and a market leader in the space. We are confident of creating robust synergies and benefit from the complementary strengths in the unified communications space.”

“Our innovative unified communication products are not only enabling businesses to expand customer outreach but also helping companies to plan and assign specific tasks to specific agents, deliver real-time feedback and analytical reports, as well as identify special training needs. Our products are extremely compatible with remote work and enable our clients to connect with their agents from anywhere in the world,” he added.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Leading Sales Ecosystems Enabler, Mindmatrix, Enters 2023 on a High Note

The company reported a 28% increase in revenue and achieved multiple milestones in 2022

Pittsburgh-based sales ecosystems enablement solution provider, Mindmatrix, welcomed 2023 on a positive note as the company clocked a record revenue growth of over 28% at the end of 2022. Mindmatrix has more to celebrate than just that, as the company achieved many milestones in the past year.

2022 saw Mindmatrix expand its client base by adding 85 new companies to its clients’ list, including some Fortune 500 companies such as Lenovo, Trend Micro, PTC, HCL, D&H and ADP among others. Being the customer-oriented company that it is, Mindmatrix drastically improved its turnaround time for client service and support (by around 40%) and introduced a new onboarding process for its clients.

Read More: SalesTechStar Interview with Steve Terp, Chief Revenue Officer at Appspace

Mindmatrix expanded its team strength by adding 40 new members to its team last year. Mindmatrix has also brought on board some very senior and experienced industry leaders to help fuel its growth further. The new names on the Mindmatrix team include Vaughn Mordecai, who has joined the company as Senior VP of Business Development–Partnerships and Strategy; and Kevin Hospodar, who joined Team Mindmatrix as its Senior Director of Marketing in November 2022.

The past year saw Mindmatrix revamp its sales ecosystems enablement platform to improve its security, functionality, UI and overall user experience. Along with the introduction of several key new features including the Solution Hub, Partner Ecosystem and Video Personalization, The Mindmatrix platform underwent more than 500 updates and enhancements, making it one of the fastest, most secure, feature-rich and robust sales ecosystems enablement software in the industry.

Read More: How to Create A Seamless Workflow Experience To Expedite The Sales Process

Harbinder Khera, CEO, Mindmatrix, says, “our accomplishments in 2022 are just the tip of the iceberg. There’s a lot more to come. From that perspective, I will say that we’re just setting the stage for what we really want to accomplish. That includes new product launches, enhanced product features and an overall change in our brand positioning. As a team, we are ready to scale new heights in 2023.”

Milestones for Mindmatrix to achieve in 2023 include launch of a new website, the opening of a new office, the launch of Bridge, its most recent product in the sales ecosystems enablement space and the launch of the Mindmatrix Partner Marketing Academy, an extensive partner marketing course for partner marketing professionals. Yet another milestone for Mindmatrix comes in May, as the company completes 25 years in business.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

SourceScrub’s Similar Companies Feature Helps Dealmakers Streamline Acquisition Target Identification

Sourcescrub svg logo

SourceScrub, the premier deal-sourcing platform, has introduced Similar Companies, a feature that creates accurate, prioritized lists of look-alike companies to help dealmakers identify acquisition targets with more speed and accuracy.

Dealmakers often start their search for investment targets with a perfect candidate in mind. Similar Companies uses human-in-the-loop machine learning to scour SourceScrub’s unparalleled breadth and depth of private company data to find companies meeting investment criteria. SourceScrub customers can build highly qualified target lists, market maps, and add-on strategies in a fraction of the time.

Read More: Robocorp Announces Enhanced Partner Program To Bring Benefits Of Automation To More Businesses

“When you find the perfect target, you want to find more of that kind of company,” said Jon Dodson, SourceScrub CTO. “Similar Companies makes that easy, with the click of a button.”

The Similar Companies feature integrates with CRM systems to let dealmakers seamlessly move from identifying potential targets to initiating outreach and relationship building with them. It shows what these companies have in common, including shared sources, industries and specialties, making it easier to build a competitive landscape and revise an investment thesis.

What makes companies similar? The Similar Companies feature uses human-in-the-loop machine learning to analyze data from multiple sources, comparing attributes such as business description, industry, specialties, size, financing, and location. It ranks results based on the strength of the fit with the original company being matched.

Read More: SalesTechStar Interview with Jeannine Shao Collins, Chief Client Officer at Kargo

While there are other “similar company” solutions on the market, only about 30% of the “similar” companies they turn up are actually similar to the original. These solutions typically rely on a single, subjective source of information (company websites), and use machine learning models to interpret and organize the data. These services are capable of producing long company lists, but that isn’t sufficient for screening targets to meet the requirements of an investment strategy. As a result, searches for similar companies on these platforms either generate unmanageably long lists of unqualified companies, or miss many qualified targets.

“SourceScrub’s Similar Companies feature accurately produces lists of similar companies that are strongly correlated based on a range of attributes,” said Christie Klauberg, Vice President at Francisco Partners. “The multi-source approach gives the model the ability to more deeply understand what a company actually does so we end up with better lists of comparable companies.”

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

interworks.cloud Discusses the Business Impact Of Microsoft NCE With Leading Cloud Experts

interworks.cloud, the leading cloud commerce platform provider that empowers Distributors and large Service Providers around the globe, is pleased to invite you to the enlightening open panel discussion on “Microsoft NCE: Explore the business impact on the world’s biggest distributors worldwide”.

interworks.cloud, the leading ecosystem enabler, was recently included at the “Canalys Channels Ecosystem Landscape 2022” and, as one of the 223 companies worldwide that lead the cloud transformation, organizes this thought leadership panel discussion as 2023 begins to bring extra value to its channel.

The discussion will be moderated by Jay McBain, the Chief Analyst at Canalys – 2021 Channel Influencer of the Year. Jay together with notable Microsoft Indirect CSP Partners from around the world, will discuss the NCE challenges, share real business stories, exchange opinions and lessons learnt, and discuss new opportunities for the channel in 2023.

Read More: SalesTechStar Interview with Steve Terp, Chief Revenue Officer at Appspace

“As an ecosystem enabler, interworks.cloud invites you to join this eye-opening panel discussion, with leading cloud industry experts who will share valuable insights of their NCE journey, moderated by Jay McBain the Chief Analyst at Canalys. Pelli Papoulidou, VP of Marketing, interworks.cloud”

Microsoft will be also be there, represented by Sharon Lubitch, EMEA Partner Transformation Lead, who will bring helpful and enlightening insights regarding the NCE from the vendor’s perspective.
Notable panelists:

  • Matthew Whitton, Chief Operating Officer at Climb Global Solutions
  • Boris Chodkiewiez, Director at MC3
  • Elisabeth Stettler, Lead of Category Software at Alltron

Why join? If you are an analyst, a Microsoft Indirect CSP Partner, an Indirect Reseller or a Software Vendor, here are 6+1 reasons for joining:

  • Explore the NCE impact by discussing real business scenarios across different regions.
  • Hear the challenges for Microsoft Indirect CSP Partners faced, learn how they addressed them and help your business adapt faster by learning from their experience.
  • Find out how Microsoft Indirect CSP Partners adapted successfully to the new business conditions and learn how their performance/revenues were impacted.
  • Feel the industry pulse and see how Indirect Resellers reacted to the NCE changes.
  • Discuss the business value they managed to leverage in the new NCE landscape.
  • Identify the new opportunities created thanks to the New Commerce Experience.
  • Take note of what Microsoft Indirect CSP Partners see coming in the next year.

Read More: How to Create A Seamless Workflow Experience To Expedite The Sales Process

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.