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Chatmeter to Present on the Power of Brand Intelligence at Six Conferences in March

STS News Desk
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Chatmeter to Present on the Power of Brand Intelligence at Six Conferences in March

Chatmeter Completes SOC 2 Compliance Certification

Reputation management and brand intelligence company will lead discussions at upcoming retail, finance, restaurant, and healthcare conferences on why online reviews offer tremendous potential for brands to drive brand loyalty

Executives from Chatmeter, the only reputation management and brand intelligence company to combine AI-powered deep listening with real-time CX agility, will lead discussions at six upcoming conferences in March 2023, across the retail, finance, restaurant, and healthcare industries. The Company will discuss how brands can use AI as a force for good by connecting with — and listening to — consumers, and tap into hyper-local brand intelligence to create a competitive advantage.

Read More: SalesTechStar Interview with Ben Calfee, VP Commercial Sales of Showpad

Chatmeter will be speaking at the following events throughout the month:

  • Future Stores, March 5-7 in Miami Chatmeter will host a roundtable on March 6 at 4:15pm EST on harnessing the power of unstructured data to drive reputation & brand intelligence, leading to agile, meaningful CX.
  • Future Digital Finance, March 6-7 in Austin, TX Chatmeter will host a digital innovation roundtable on March 6 at 1:15pm CST on harnessing the power of unstructured data to drive reputation & brand intelligence, leading to agile, meaningful CX.
  • Millennium Alliance: Transformational CMO, March 7-8 in Charlotte, NC Chatmeter will be the exclusive leader of a 60 minute roundtable discussion on March 8 at 8:50am EST.
  • Millennium Alliance: Digital Healthcare Transformation, March 9-10 in Austin, TX Chatmeter will be the exclusive leader of a 60 minute workshop on March 10 at 11:50am CST.
  • Restaurant Franchising & Innovation Summit, March 20-22 in Coral Gables, FL Chatmeter will participate in a 15-minute session to present a case study of working with a restaurant operator on March 21 at 3:45pm EDT.
  • VIVE 2023, March 26-29 in Nashville, TN Chatmeter will host two 10-minute presentations on “How AI-powered deep listening drives patient loyalty and growth for multi-location healthcare enterprises” on March 27 and March 28.

In addition to presenting at these industry events, Chatmeter will also be an exhibitor at Shoptalk, March 26-29 in Las Vegas (booth 1950), where it will be hosting demos of its powerful, end-to-end platform.

Read More: ZorroSign Launches New Apple Mobile App For Data Security Built On Blockchain

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Customer Service and After-Sales Trends

STS Staff Writer
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Customer Service and After-Sales Trends

As businesses evolve and adapt to new technologies, business anatomies also change. With so many changes in the business world, it does make sense that the same is happening with customer service and after sales trends.

Looking back a few decades ago and comparing the present state of businesses, we have traversed from telephones to computers to the internet and social or digital media. Customer service, an industry that was solely was handled through cold calling and snail mails, is shaping up by AI-dominated systems, virtual representatives, and human-like interactions through live chat, conversational AI, now.

The customer experience today is putting customers in more control. Modern consumers are empowered, and it is at their discretion how, when, and through what medium they wish to communicate with the brand representatives.

That said, customer service trends are also shifting. Every global and local business must take a cue from these trends and adapt to the changing technologies.

Read More: SalesTechStar Interview with Monica Eaton, Founder of Chargebacks911 & Fi911

Here are some remarkable customer services and after-sales trends to learn from in 2023:

1. Customer service and experience is a differentiating factor

73% of business leaders believe that they could retain more customers after offering a better experience, leading to increased business performance. Further, 64% of business leaders say that good customer service impacts their business growth positively.

Thus, modern businesses go forth to invest more in customer service so that they can offer an amazing after-sales experience to their customers. Some key factors that marketing managers should focus on are better order tracking, changing an order, requesting a quote, asking for technical support, and more.

2. Consumers will keep looking for personalized experiences

When a user reaches out to your marketing team, he or she anticipates being treated like a person, and not just a number. Irrespective of how big or small their query is, they want the same to be treated as special. This becomes a decisive point for every business. If your rep cares deeply about their issue, the user becomes a customer. The user should not feel that the company is trying to impose a standard approach to every interaction.

66% of customers look forward to purchasing from a brand that understands their needs and requirements and offers them personalized solutions.

3. All businesses are prioritizing customer experience

Modern customers have more power in the buying process. Thus, it is a task to force products or services on them, and no marketer should do that. Instead, the focus should be on prioritizing customer experiences. 63% of companies today are investing in customer experiences.

With increasing attention to customer experiences, the expectations are also escalating. Thus, if you are not traveling on this bandwagon, you are missing out on potential customers.

4. Face-to-face video support options are in demand

Customers are demanding more video support options. Earlier, video meetings were limited only within the organizations but that is not true anymore. Customers appreciate when they can find solutions to their problems on a video call.

If a company offers video support as an after-sales service, it gets an opportunity to offer live streaming, a platform to host AMAs and create product tutorials.

5. Automation for simple tasks

The customer service team bears a lot of burden on their shoulders. At times, they are doing the same task repeatedly for a long time. Such tasks squeeze out their energy and make the team dull. Artificial intelligence makes a stride here in reducing the workload.

Automation makes such mundane tasks easy and every business needs automated workflow routines. Chatbots can handle simple inquiries where human intervention is not needed at all.

6. Chatbots and other AI messenger tools will be Popular

Chatbots and other AI messaging tools were popular in 2022, and will continue to be so in 2023. Customers appreciate them because answer quickly to their queries rather than waiting for a reply by phone or email.

71% of the customers appreciate live customer support over messaging channels. Chatbots save your time and please customers when they respond to the query within 5 seconds. There is no need to be skeptical about AI messenger tools. It is time to adapt them soon.

7. Omnichannel support

Nothing is more frustrating for a customer than explaining the same issue repeatedly over different brand touchpoints. It is so because many companies still run their customer service channels in Silos.

The leading B2B customer service departments have turned to omnichannel support, which tracks all customer interactions in one place and the number of stakeholders involved.

Wrapping Up

Modern companies need to adopt a people-centric approach. Businesses should understand their customers and train the customer-facing staff accordingly. A unique approach towards after-sales will keep business ahead of the competition in 2023.

Read More: Why Accurate Forecasts Can Help Weather The Economic Storm

SunGod Partners With Commerce Layer to Make Composable Shopping Experiences

STS News Desk
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SunGod Partners With Commerce Layer to Make Composable Shopping Experiences

Commerce Layer Status

British performance eyewear brand uses composable commerce to make any moment shoppable

Commerce Layer, the ecommerce software provider that empowers brands and retailers to sell through any digital channel globally, announced it’s working with SunGod, the leading British performance eyewear brand, to build new and innovative digital shopping experiences across its global eyewear business.

SunGod realized its international growth aspirations were severely restricted, if not impossible, by its former monolithic ecommerce platform. Before Commerce Layer, SunGod had to build and maintain a new site for each local market, while suffering from a lack of customization opportunities, currency conversion fees, and slower site performance. SunGod’s partnership with Commerce Layer will allow the fast-growing eyewear brand to quickly capitalize on new market opportunities across current and future digital channels and with improved site speed.

“As SunGod continued to grow, especially outside of a single market, the challenges of working within a monolith grew too,” said Rob Watkiss, Chief Technology Officer of SunGod. “Working with Commerce Layer’s composable commerce platform has allowed SunGod to create customized shopping and checkout experiences, while helping us expand to new markets with ease that we never thought was possible.”

Read More: Medius Appoints Henrik Rosén As Chief Technology Officer

Commerce Layer’s composable, transactional application programming interface (API) allows for international scalability and design flexibility. With Commerce Layer, SunGod sees the following benefits:

  • Unlimited creative potential: Developers can build faster and are happier as a result – without the need to manage individual instances in each respective market.
  • Enhance and expand how it sells products internationally: Even with over half a million SKU combinations, SunGod can extend its business model to include drop shipment services and configure market-specific rules to create localized price lists and inventory strategies. This is all managed from a single instance and without currency conversion fees.
  • Zero-lag shopping experiences: Inventory availability is synced in real-time and pages load faster compared to monolithic ecommerce platforms.
  • Simplified stock structure: Despite hundreds of thousands of potential combinations, SunGod enjoys simple and easy 1-to-1 mapping of SKUs in its warehouse and in its ecommerce backend.
  • Complex product and stock structure made simple: Commerce Layer’s platform allows SunGod to model its complex stock structure closer to how the components of its eyewear are ordered and assembled.

“Modern-day commerce demands require much more flexibility than a monolithic architecture can accommodate,” said Filippo Conforti, CEO and co-founder of Commerce Layer. “Our platform is flexible, scalable, and extensible. With Commerce Layer, SunGod can focus on designing delightful shopping experiences and without being weighed down by the constraints of monolithic platforms.”

SunGod selected Commerce Layer over leading ecommerce solutions. It will work with Commerce Layer partners, including Stripe, DatoCMS, Twilio, Vercel, and Easypost.

Read More: SalesTechStar Interview with Ang McManamon, VP of Sales at Crunchbase

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Cognistx Data Scientists Deliver Their Latest Innovation, Revolutionizing Supply Chain Routes and Order Management

STS News Desk
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Cognistx Data Scientists Deliver Their Latest Innovation, Revolutionizing Supply Chain Routes and Order Management

Webinar on March 23 to show how AI and machine learning optimize last-mile delivery by predicting customer preferences and routing vehicles accordingly.

Cognistx, a provider of AI business products and bespoke solutions, will host AI-Powered Supply Chain Optimization: Revolutionize Routes and Orders, a free webinar, at 1 p.m. on Thursday, March 23.

With global supply chain networks undergoing unprecedented challenges, Cognistx developed the Data Quality Engine (DQE) to help companies optimize delivery routes and order management. The Data Quality Engine saves employees thousands of hours, preventing them from making unnecessary deliveries and scheduled service visits based on inaccurate data. In the process, companies save millions.

Read More: Digital Business Growth Exploding in 2023

During the one-hour webinar, Cognistx data scientists and product managers will demonstrate how their AI solution optimizes service routes, corrects order errors and delivers enhanced predictions, reporting and customer service.

“The Data Quality Engine gives companies greater control, detecting and correcting inaccuracies and outdated information automatically,” said Cognistx CEO Sanjay Chopra. “By fixing inaccuracies, companies can enhance almost every area of their operations.”.

Here are some of the operational efficiencies the DQE delivers for companies that manage and rely on supply chains:

• Route optimization
• Order-optimization reduction in inefficient deliveries
• Reduction in unnecessary customer service visits
• Prevention of commodity depletion
• Improved customer service
• Better strategic options

Read More: SalesTechStar Interview with Ben Calfee, VP Commercial Sales of Showpad

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Suzy Taps Former Qualtrics Executive, Kimberly Bastoni As New Chief Revenue Officer

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Suzy Taps Former Qualtrics Executive, Kimberly Bastoni As New Chief Revenue Officer

Bastoni brings over 30 years of market research experience, widely regarded as an industry leader and innovator.

Suzy, a leading end-to-end market research software platform, announced the hiring of Kimberly Bastoni as its first Chief Revenue Officer (CRO). This announcement comes as Suzy continues to accelerate its growth in the market research industry now serving 400+ customers across 22 different industries.

Kimberly previously served as Qualtrics XMi Head Of Enterprise Sales helping to lead the company through its IPO process while securing and growing some of the biggest brands in the world. Prior to Qualtrics, Kimberly was a Managing Director at MetrixLab where she led their US Sales Team. At GfK Kimberly was Managing Director & Head of Global Marketing Strategies where she was responsible for growing US & Global Sales, leading a global marketing team across 75 countries and managing accounts including P&G, Coca Cola, Kraft and Microsoft. Kimberly also spent a number of years at the Kantar companies: TNS, Millward Brown and mid stage startups such as Snowball.com.

Read More: SalesTechStar Interview with Ben Calfee, VP Commercial Sales of Showpad

In the CRO role reporting to Founder & CEO, Matt Britton, Kimberly will lead Suzy’s customer acquisition strategy including marketing demand gen, corporate communications and sales, expanding the company’s enterprise footprint both domestically and globally.

“I am thrilled to have Kimberly join us as Chief Revenue Officer,” said Matt Britton.“Kimberly’s extensive experience in the Market Research & SaaS industries will be a huge asset to our business as we continue to grow our research capabilities. Kimberly’s data-driven approach and ability to scale companies will allow us to continue to disrupt the market research landscape and unlock new opportunities.”

“I am very excited to join Suzy”, said Kimberly Bastoni, Chief Revenue Officer. “I am impressed with what Suzy has accomplished in just 5 years as a company. I have watched them from afar as they have built a business that is competing with some of the legacy companies that have been around for decades. Suzy’s product offering is very unique and a differentiator in the market. I look forward to being a part of the team and driving continued growth and success with new go-to-market strategies.”

Read More: Digital Business Growth Exploding in 2023

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Zionex Launches PlanNEL Beta, a Revolutionary AI-powered SaaS Platform for Demand Forecasting and Inventory Optimization

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Zionex Launches PlanNEL Beta, a Revolutionary AI-powered SaaS Platform for Demand Forecasting and Inventory Optimization

PlanNEL is an Innovative AI-based Supply Chain Planning Platform for Accurate Demand Forecasting and Inventory Optimization in Fast-Moving Online Marketplaces, Designed for Mid-Sized Retail Businesses

Zionex, a leading provider of advanced supply chain and integrated business planning platforms for retail, manufacturing, and distribution industries, has announced the beta release of PlanNEL, its innovative AI-powered business planning SaaS platform.

PlanNEL Beta utilizes AI and machine learning technologies to accurately forecast demands based on various influencing factors and suggest optimal safety stocks to meet customer service levels and maximize profits. It is designed to help mid-sized enterprises make data-driven decisions for better outcomes while marketing and distributing their products.

Read More: SalesTechStar Interview with Ang McManamon, VP of Sales at Crunchbase

PlanNEL consists of the following 4 modules:

  1. AI-powered Baseline Forecasting (BF) module to improve demand forecasting accuracy;
  2. Demand Planning (DP) module to manage consensus-based demand planning process;
  3. Inventory Optimization (IO) module to recommend optimal inventory levels for a given product at different storage locations; and
  4. Replenishment Planning (RP) module to provide optimal production and delivery schedules.

PlanNEL Beta is currently being tested by a number of retail companies in the US, Japan, and Korea. The platform is expected to attract interest from a wide range of professionals, including business managers, strategists, analysts, and planners. Early adopters can provide feedback and help shape the platform’s future development.

“PlanNEL is an intuitive and user-friendly platform that has the potential to revolutionize the way businesses approach demand forecasting and inventory management in fast-moving online marketplaces,” said Jacklyn Lim, CEO of Noelo Hills, who is participating in the beta program. “We are excited to see how Zionex will continue to develop the platform to meet the evolving needs of online retail businesses.”

Zionex is actively looking for new beta participants, particularly among online retailers interested in enhancing their demand forecasting precision and optimizing inventory management.

Read More: The QTC Opportunity: How Increasing QTC Complexity Can Make or Break Sales Effectiveness

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Legal Spend Management Software Provider Apperio Names Dominic Aelberry as CRO

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Legal Spend Management Software Provider Apperio Names Dominic Aelberry as CRO

Customer Success to be a Key Focus of the Newly Created Executive Position; Strategic Hire Builds on Momentum Following a $7 Million Growth Round and Major Business Partnership

Apperio, a leading provider of legal spend management, announced today it has hired Dominic Aelberry as its first chief revenue officer (CRO). In this newly created position, Dominic will have global responsibility for sales, marketing and customer success.

Dominic has held a number of senior leadership positions in sales and customer success at high-growth SaaS companies such as QStory, Conexiom and Upland Software. He brings more than 20 years of experience helping high-growth scale-ups achieve double- and triple-growth.

“Ensuring customers have success – that is the resources and know-how to get the most out of the software they procure – is crucial to high-growth companies,” said Apperio Founder and CEO Nicholas d’Adhemar. “As Apperio expands internationally, Dominic brings a systematic approach and an obsession with customer success that will ensure we meet the high expectations of corporate counsel and law firms using our software. We’re thrilled to have him on board.”

Read More: SalesTechStar Interview with Jason Smith, CEO at Klue

“The legal market has an enormous opportunity to benefit from digitization and automation,” added Dominic. “Apperio has an impressive track record and is doing important work: helping GCs to operate at the C-Suite level and improving relationships between corporate counsel and law firms. I look forward to helping our corporate counsel customers, their law firms and Apperio all reach new heights.”

The newest addition to the company’s executive team builds on the momentum the company has steadily earned in the last 12 months. This includes securing a strategic partnership with Aderant, raising a $7 million growth round of funding and releasing new features such as invoice review and approval workflow.

Read More: Digital Business Growth Exploding in 2023

The partnership with Aderant merits highlighting as the two legal tech providers have traditionally approached a similar business problem – bringing transparency to legal time, billing, and costs – from opposite sides of the legal table. Apperio has long aimed to help both sides find a middle ground and this partnership is aimed at helping law firms enhance their clients’ experience.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Tango Introduces New Batch Blur Functionality

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Tango Introduces New Batch Blur Functionality

Blurs sensitive information in one click strengthening privacy and security

Tango, the browser extension and desktop application that automatically generates how-to guides while you work, has introduced Batch Blur functionality to its solution ecosystem. With privacy and security remaining a top priority for organizations across every industry sector, the new feature enables businesses to protect personally identifiable information (PII) across every how-to guide made with Tango in just one click.

“Manually blurring screenshots to protect sensitive information is tedious work. It can easily take up to 10 minutes to redact PII from a single screenshot. Multiply that across many screenshots in a standard operating procedure, and organizations are looking at hours of manual work that can be better invested elsewhere,” said Kristie Howard, Director of Engineering at Tango. “Batch Blur helps managers, operations professionals, and trainers make training guides people love in minutes, without sacrificing privacy, compliance, and security.”

A staggering 422 million people’s PII attributes were stolen in 2022, a significant jump from 294 million in 2021. Given the severity of ongoing data breaches, increasingly sophisticated phishing campaigns, and more intelligent hacking taking place than ever before, business leaders have prioritized the safeguarding of PII. To do so means that all areas of the business are secure – including knowledge transfer and training documentation. Batch Blur provides a powerful tool for protecting PII while ensuring that sensitive information is used appropriately and securely without impeding an employee’s ability to execute quickly.

Read More: SalesTechStar Interview with Matthew Sentena, Senior Vice President, Global Sales at Digital.ai

Batch Blur brings several privacy and security-related benefits:

  • Data Protection: Blurring screenshots can protect PII from being accessed or misused by unauthorized individuals or entities.
  • Compliance: Many industries and governments have regulations that require organizations to protect PII. Batch Blur can help organizations meet these requirements and avoid penalties.
  • Risk Reduction: PII breaches can result in financial losses, damage to reputation, and lawsuits. Using Batch Blur for PII can reduce the risk of breaches and the resultant consequences.
  • Research and Testing: In some cases, organizations need to use PII data for research or testing purposes, but they want to protect the privacy of individuals. Batch Blur can enable the use of PII data while preserving privacy.
  • Data Sharing: In some situations, organizations must share PII data with partners or third-party vendors. Batch Blur enables companies to share PII data securely while minimizing the risk of breaches or misuse.

Read More: Mastering Sales in 2023 Will Require Masterful Outbound

“Tango’s Batch Blur enables organizations to protect themselves and their people. The new feature helps safeguard against human error that might result in a person missing sensitive information in screenshots and is a critical enabler to data privacy compliance,” said Howard.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Everstream Analytics Named to Fast Company World’s Most Innovative Companies List for 2023

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Everstream Analytics Named to Fast Company World’s Most Innovative Companies List for 2023

Everstream ranks #3 in the data science category for its transformational global supply chain visibility and risk intelligence solution

Everstream Analytics, the global supply chain insights and risk analytics company, today was named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2023.

This year’s list highlights the businesses at the forefront of their respective industries, paving the way for the innovations of tomorrow. These companies, including Everstream, are setting the standard with some of the greatest accomplishments of the modern world. Everstream ranked number three in the data science category for its application of AI and predictive analytics to global supply chain risk. Everstream’s vast proprietary dataset helps leading brands including Google, Schneider Electric, Unilever and Campbell’s navigate risk and disruption, plus uncover operational and sustainability improvements within the supply chain.

“We are elated and humbled to be named to the Fast Company Most Innovative Companies list”

Read More: SalesTechStar Interview with Ben Calfee, VP Commercial Sales of Showpad

“We are elated and humbled to be named to the Fast Company Most Innovative Companies list,” said Julie Gerdeman, CEO of Everstream. “This recognition is a testament to the dedication and grit of the entire Everstream team, who have worked tirelessly to advance our innovative approach to supply chain mapping and predictive risk intelligence. We will continue to set the world’s supply chain standard by delivering unrivaled visibility, insights and analytics that empower industry leaders to build more agile, resilient and sustainable supply chains worldwide.”

Recent innovations from Everstream include the release of Everstream Discover, the only multi-tier supply chain visibility solution integrated with an end-to-end risk management system. Discover’s deep insights and unsurpassed accuracy power Everstream’s expanded sustainability solutions to expose water, heat and commodity risks as well as human rights violations such as forced and child labor deep in supply chain sub-tiers. It also comes on the heels of a record-breaking end to 2022, a year when Everstream doubled year-over-year bookings and welcomed new banner clients including AB InBev, KIOXIA, Shaw Industries, Whirlpool and more.

Fast Company’s editors and writers sought out the companies making the biggest strides around the globe. They also judged nominations received through their application process.

The World’s Most Innovative Companies is Fast Company’s signature franchise and one of its most highly anticipated editorial efforts of the year. It provides a firsthand look at the inspiring and innovative efforts of companies across all sectors of the economy.

“What a strange and thrilling year it has been to honor this year’s Most Innovative Companies,” said Brendan Vaughan, editor-in-chief of Fast Company. “This year’s list compiles some of the most cutting-edge groundbreakers who are changing our world every single day, from legacy organizations like McDonald’s to upstarts like MrBeast and institutions such as NASA. Everyone on this list does something completely, uniquely different, yet, they all have one thing in common: innovation.”

Fast Company will host its third annual Most Innovative Companies Summit on April 19 and 20. The virtual summit celebrates the Most Innovative Companies in business and provides an inside look at cutting-edge business trends and what it takes to innovate in 2023. Fast Company’s Most Innovative Companies issue (March/April 2023) is available online here, as well as in app form via iTunes, and on newsstands beginning March 14. The hashtag is #FCMostInnovative.

Read More: ZorroSign Launches New Apple Mobile App For Data Security Built On Blockchain

Gatik Named to Fast Company’s 2023 List of the World’s Most Innovative Companies

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Gatik Named to Fast Company’s 2023 List of the World’s Most Innovative Companies

Gatik’s industry-leading solution is maximizing the near-term benefits of autonomous delivery for national retailers, eCommerce companies and distributors

Gatik, the market leader in autonomous middle mile logistics has been named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies. Gatik was selected in the transportation category for its outstanding contributions to the sector in the past 12 months: increasing delivery frequency for multiple Fortune 50 customers, establishing reliability and speed across the supply chain’s middle mile and shaping the future of a sustainable, responsible logistics ecosystem.

Fast Company reviewed thousands of applications, honoring an exemplary group of businesses that have not only found a way to be resilient in the past year, but also those that have successfully turned challenges into impact-making processes, resulting in a meaningful impact on both industry and society as a whole.

Read More: Digital Business Growth Exploding in 2023

“During a time in which the autonomous vehicle industry is undeniably under the spotlight, and rightfully so, Gatik’s exclusive focus on a solution that is achievable in the near-term is proving fundamental to the success of the AV industry”

“During a time in which the autonomous vehicle industry is undeniably under the spotlight, and rightfully so, Gatik’s exclusive focus on a solution that is achievable in the near-term is proving fundamental to the success of the AV industry,” said Gautam Narang, CEO and co-founder, Gatik. “Over the past year we’ve expanded our commercial operations with customers including Pitney Bowes, Georgia-Pacific and KBX in the USA, and achieved daily driver-out operations with Loblaw in Canada. Our continued commercial traction, coupled with significant technical progress, is a testament to our use case, business model and intense customer demand for our solution.”

“What a strange and thrilling year it has been to honor this year’s Most Innovative Companies. This year’s list compiles some of the most cutting-edge groundbreakers who are changing our world every single day, from legacy organizations like McDonald’s to institutions such as NASA. Everyone on this list does something completely, uniquely different, yet, they all have one thing in common: innovation,” said Fast Company editor-in-chief Brendan Vaughan.

Increasing consumer expectations are reshaping the logistics landscape. Consumer decisions are converging around speed, choice and price; in response, shippers have been forced to create an elastic, multi-channel experience, making their supply chains more flexible by moving warehouses and distribution centers much closer to their customers to facilitate access to goods in near real-time. This means a need for more trucks, more trips and more drivers within Gatik’s Operational Design Domain (ODD), which includes urban, semi-urban and highway operating environments, all at a time when an acute driver shortage and rising transportation costs are contributing to unreliability on the supply chain and falling profits.

Gatik focuses exclusively on fixed, repeatable delivery routes to maximize safety, using proprietary, commercial-grade autonomous technology that is purpose built for the middle mile. By constraining the operating environment, Gatik has been able to achieve the safe removal of the safety driver much more quickly compared to other autonomous trucking applications, such as passenger transportation or B2C delivery.

The World’s Most Innovative Companies is Fast Company’s signature franchise and one of its most highly anticipated editorial efforts of the year. The feature provides a firsthand look at the inspiring and innovative efforts of companies across all sectors of the economy.

In 2022, Gatik was recognized as a TIME Best Invention, named to Forbes’ list of America’s Best Startup Employers and by Fast Company as a World Changing Idea. Gatik has also been recognized on the annual Forbes AI 50 list and been named to Business Insider’s Rising Stars of the Self-Driving Industry and Self-Driving Industry Power Players lists.

Read More: SalesTechStar Interview with Ben Calfee, VP Commercial Sales of Showpad

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

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