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Blackbaud’s Social Good Customers Share Stories of Resilience During COVID-19

Nonprofits, foundations, healthcare organizations, education institutions, corporate social responsibility teams share how cloud technology has been instrumental in helping them quickly pivot amid pandemic

Blackbaud, the world’s leading cloud software company powering social good, is rallying behind its customers and empowering them with the technology needed to make quick shifts and take critical action during the global COVID-19 crisis.

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In the weeks since the crisis came to the forefront, Blackbaud customers have creatively pivoted to switch in-person events to virtual fundraisers, established virtual volunteering options for employees, galvanized lobbying efforts for legislation to protect at-risk patient populations and created an array of COVID-19 funds and grant opportunities. K–12 schools are swiftly moving classes online as they’ve been forced to shut their doors. Religious organizations are providing online resources while coordinating support, given the increased need for offerings. Zoos, aquariums and other cultural organizations, which have lost revenue from in-person attendance, have graciously provided content for all to enjoy online, while reminding of ways to donate toward their continued operating costs.

“Our customers have always inspired us, but the levels they are rising to during this pandemic are truly extraordinary,” said Blackbaud President and CEO Mike Gianoni. “In the face of adversity and the incredible challenges brought on by COVID-19, they are creating innovative solutions and using technology in new ways to contribute to the ecosystem of good™. We are proud to stand with our customers and support them with critical technology so they can continue focusing on their missions during this time of global crisis.”

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The isolating nature of the pandemic means many organizations are relying even more on virtual and online solutions for fundraising, relationship management, payment services and grantmaking as well as other platforms tailored to their sectors. Blackbaud solutions are purpose-built for the unique needs of arts and cultural organizations, nonprofits, companies, higher education, faith communities, healthcare organizations, K–12 schools and foundations.

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