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Swrve Joins Salesforce’s Journey Builder to Enrich Mobile App Campaigns

Swrve, the leading comprehensive mobile marketing platform, has announced its latest integration with Salesforce’s Journey Builder. The partnership between the two marketing technology solution providers will empower marketers to execute truly personalized omnichannel campaigns with higher precision and effectiveness.

Swrve’s partnership with Salesforce Marketing Cloud offers an expansive range of options to mobile marketers and advertisers. Integration of in-app ad platforms with Journey Builder from Salesforce will allow marketers to create powerful mobile engagement campaigns using analytics-based triggering capabilities. The existing collaboration will also deliver predictive analytics on customer mobile data powered by Salesforce’s robust enterprise marketing cloud.

Swrve enables marketers to build user-friendly relationships on mobile with an effective customer experience. By bringing Journey Builder into the picture, Swrve users can send more precise and ROI-centric push and in-app messages, based on the real-time behavior of every single mobile user. The new integration enhances Swrve’s mobile engagement capabilities in –

  • Creating hyper-personalized in-app messages that feature surveys, multi-page flows, permission requests, preference centers and more
  • Authoring WYSIWYG interface with 100% on-brand visibility
  • Analyzing real-time customer journeys within the mobile app using predictive analytics
  • Optimizing user’s app interaction with real-time two-way data sync between Salesforce Marketing Cloud and the mobile app
  • Embedding deep links and personalized content elements into push notifications using Salesforce user record
  • Tracking of mobile analytics related to online payments, clicks, email opened and campaigns seen – all available under one inventory with customized user interface
  • Debugging mobile engagement platform by utilizing open-source SDK

Marketers using Swrve with Salesforce Journey Builder can erect a powerful omnichannel campaign strategy to monetize apps with unprecedented returns. Marketers can gain vital insights into customer journey by using other features of Salesforce Marketing Cloud like Audience Builder, Personalization Builder, Analytics Builder, Content Builder and Cloud Connect.

Push App Engagement Statistics via Localytics
Push App Engagement Statistics via Localytics

According to a report by Localytics, 52% mobile users opt-in to push notifications. Such users are invariably thrice as likely to remain as customers than those who disable push messages. Ergo, in-app push notifications offer excellent engagement medium for marketers to connect with customers. Marketers are always on the lookout for marketing technologies that will boost the open rate of SMS and emails, in addition to creating hyper-personalized location-based messages and updates. This new integration between Swrve and Salesforce Marketing Cloud will end that search to a great extent.

Read Also: Salesforce’s Quip Acquires Designer Studio Unity&Variety; Plans to Build Next-Gen Productivity Tools

CloudCraze Partners with inRiver to Simplify B2B E-Commerce Engagement

CloudCraze, an e-commerce platform built natively on Salesforce, has joined forces with inRiver, the leader in cross-channel Product Information Management solutions. The new partnership will provide a simplified multi-channel PIM-powered e-commerce solution. This will be the first collaboration between a native e-commerce SaaS provider and a PIM company, allowing e-marketers to manage customer lifecycle based on interaction with the online product inventory.

“CloudCraze is focused on solving the complex commerce needs for our customers and their B2B engagement,” commented Andrew Witherspoon, EVP, CloudCraze. “When requirements go beyond the functions of our solution, we provide customers with proven partner solutions to meet their needs.”

CloudCraze offers B2B commerce solution with mobile-ready digital storefronts. Partnership with inRiver will enable CloudCraze users to curate, manage and distribute product information across every marketing channel. The collaboration will feature a central PIM with deep product catalog management capabilities. It will enable marketers to plug the gap between e-commerce cloud solutions and PIM, making marketing attribution easier and more precise.

According to a reliable market source, e-commerce is the only trillion-dollar industry that continues to grow at a frantic pace. By bringing inRiver into the picture, marketers using CloudCraze can solve complex issues unique to e-commerce and PIM. B2B customers can leverage the additional capabilities derived from the partnership to provide accurate and complete information to their end buyers – at the right place with the right message.

According to Custora’s E-commerce Pulse report, e-commerce sites are still relying on organic, CPC and email marketing to drive their revenues. Display and social media contribute less than 2.1% in driving traffic to the e-commerce websites. This glaring disparity in numbers separating the traffic sources could be blamed on the lack of a holistic e-commerce platform that could integrate B2B commerce with Product Information Management (PIM).

CloudCraze will simplify the entire PIM process by adding scalability, usability and rapid adaptability features to inRiver’s B2B offerings.

“Our joint customers will have access to both excellent 360-degree customer data and stellar product information to provide an exceptional customer experience along the entire buyer journey from product search to the purchase transaction,” stated Joe Golemba, Vice President of Channel and Alliances at inRiver.

Meanwhile, inRiver expanded its scope in digital marketing solutions by collaborating with DataFeedWatch, as announced on Monday. The alliance with DataFeedWatch will enhance inRiver’s syndication capabilities for e-commerce solutions. Marketers can build product stories leveraging optimized data feeds and PIM analytics provided by inRiver.

The latest partnership with inRiver comes just a fortnight after CloudCraze scooped $20 million Series A funding. As Martech Series had predicted then, CloudCraze is expected to accelerate B2B commerce product development and team expansion across the US and EMEA.

Read Also: Salesforce Invests in CloudCraze, Who Raise $20 Million in Series A Funding

Salesforce’s Bellevue Engineering & Innovation Hub Goes Operational

Salesforce, the world’s fastest growing cloud services company, formally announced the opening of their new business footprint in Bellevue, WA. The San Francisco-based company officially cut the ribbon at their latest engineering and research hub on Wednesday. With this, Salesforce moves closer to the blooming innovation capital of the world, which hosts Amazon, Oracle, Google, and Microsoft.

Parker Harris, Co-Founder, Salesforce, said, “By tapping into the local talent pool in the Seattle area, we can expand our world-class engineering team, accelerating our ability to create innovative products that redefine the customer experience.”

Bellevue Engineering & Innovation Hub is an architectural masterpiece, inspiring creativity, and collaboration among researchers, engineers, leaders and customers. Inside the new innovation center, artificial intelligence is all set to take an accelerated path. In coming months, workforce from Quip, Krux, SalesforceIQ CRM, Commerce Cloud, Einstein, IoT Cloud, Lightning, and Salesforce1 will converge at Bellevue, WA.

Salesforce Social Media Command Center
Salesforce Social Media Command Center

Salesforce’s new Bellevue office is a sprawling 70,000 square-feet product development hub, occupying three floors in the 19-storey 929 Office Tower. The company is optimistic about doubling its present headcount, adding at least 250 fresh employees by next year. It also plans to open new offices and innovation hubs in other parts of the world, catering to more than 150,000 customers globally.

“This will be one of the company’s largest engineering and innovation hubs,” said Elizabeth Pinkham, EVP of Real Estate for Salesforce. “This is a big deal.”

“We’ve been bursting at the seams with our existing space because there is such great talent in the area,” said Jim Walsh, Senior VP of Infrastructure Engineering at Salesforce, who will also head the company’s Seattle-area leader. “We wanted to get all our employees working in one space, with some room to expand in the future.”

Seattle-area is a budding ground for cloud computing companies and could well become the epicenter of artificial innovation. Salesforce’s Bellevue Engineering & Innovation Hub will help accelerate the company’s ability to innovate cutting-edge technology, partnering with its existing research teams. The new hub is all set to become the research capital for Salesforce’s imminent acquisitions in 2017.

Fluent Launches New Acquisition Marketing Application on Oracle Cloud Marketplace

Fluent, a people-based marketing platform, announced the launch of an Acquisition Marketing application on the Oracle Cloud Marketplace. The new application will enable marketers to tie up the loose ends between their marketing campaigns and customer acquisitions using Oracle Responsys. Oracle Responsys is offered as a part of the Oracle Marketing Cloud. Fluent is a Silver level member and Cloud Standard Partner of Oracle PartnerNetwork (OPN).

Fluent’s latest customer data acquisition solution is built to optimize analytics, delivering relevant customer acquisition metrics running on the Agile Audience Engine.  The Acquisition Marketing application is currently available to Oracle Marketing Cloud customers. Oracle customers can easily identify and target customers based on their self-declared preferences towards brands, services, promotions, and products.

Why rely on Acquisition Marketing application?

Acquisition marketing is a key aspect of audience engagement which allows companies to accurately measure relative value of campaign based on consumer LTV. Marketers can, then, focus on growing their engagement effectively with the customer based on acquisition metrics, satisfying and retaining more customers with powerful omnichannel ad campaigns.

Fluent’s Seamless Integration with Oracle Marketing Cloud

Backed by powerful ad targeting solution, Fluent’s Acquisition Marketing application leverages built-in surveying capabilities. The results enhance marketer’s vision in deploying opt-in data acquisition campaigns using Fluent’s PerformanceNow.

Marketers can also utilize additional audience acquisition applications from Fluent to refine and activate their campaigns, leveraging fresh customer data in real time mined from Oracle Marketing Cloud. It’s the seamless integration with Oracle Marketing Cloud that ensures seamless follow-up with new loyalty club members based on ad targeting and customer experience analytics.

via Fluent website
via Fluent website

Fluent’s Acquisition Marketing Package

Currently, Fluent offers following data acquisition solutions –

Connect

A cost-effective consumer data acquisition product for marketers, Connect is a campaign performance booster. Marketers can serve highly targeted ads to acquire precise opt-in email IDs, SMS permissions, and custom data fields.

EnhanceConnect

Marketers can filter the acquired consumer data using this real-time CRM data. It is a data enhancement solution that drives a marketing campaign using grass-root details.

ReConnect

Reconnect with your customers by offering them interactive, highly personalized opt-in ads. ReConnect can transmit opt-in data in real-time, thus reducing the turn-around time for marketers.

Marketers can also drive mobile-centric Audience Acquisition campaigns using MobileNow. It extracts relevant mobile web inventory with precision targeting solutions available in Enhance. Overall, Fluent offers a complete package of Acquisition Marketing solutions for the web and mobile inventory.

Velocidi Enters Big-League of Marketing Intelligence with $12 Million Funding

Velocidi, an NYC-based marketing intelligence and ad tech firm has managed to acquire $12 million Series A funding. The growth equity funding round is led by Pilot Growth Equity. The company which was founded in 2009 also received an additional, undisclosed investment from Neuberger Berman Private Equity Funds.

As a marketing intelligence platform for brand managers, the company tunes in a harmonious synergy between brand elements, media efforts and product data on the same platform. Easy to configure with various martech tools and solutions, Velocidi promises to help in managing disruptions across marketing channels. From data to actions, the market intelligence firm facilitates the inclusion of artificial intelligence and deep machine learning into sales and advertising initiatives.

The recent Series A funding will equip Velocidi to direct its innovation towards developing a cutting-edge unifying platform for media and marketing data.

“Marketers demand more from their data. Since founding Velocidi in 2010, our mission has been to address this need by facilitating data analysis and insights, while also making it easier for teams to collaborate on findings and recommendations,” said David Dunne, founder, and CEO at Velocidi.

Marketing intelligence is not a recent science to strike marketing stack. However, the inclusion and magnification of social media and mobile-based apps into martech makes things very complex for the marketers to attribute. Using Velocidi, marketers can obtain relevant insights on business environments during decision-making processes. Its cloud-based platform can seamlessly connect multi-channel data points featuring across media and marketing sources into a single interactive dashboard. Marketers can utilize the dashboard to automate data processing and track actions to optimize campaigns and marketing inventory.

“Velocidi’s marketing intelligence platform provides significant and rapid ROI to many of the world’s leading brand advertisers, allowing for real-time optimization of their marketing spend,” said Neil Callahan, a co-founder and managing director of Pilot Growth Equity, who has also joined Velocidi’s board.

“We invested in Velocidi because we believe their platform is a single-source of truth for marketing effectiveness, which has the potential to transform the marketing intelligence industry. We look forward to working closely with the company on the next phase in its journey.”

Velcoidi offers products under three categories – Data unification, Visual analytics, and Insight collaboration. With the latest round of funding in its kitty, the marketing intelligence firm is expected to scale up its innovation, delivering highest data source independence and configurability.

Currently, Velocidi is finding to pitch its footing in the marketing intelligence ecosystem that consists of established solutions providers, including Alexa, SEM rush, Monitorbook, Adbeat, Elasticode, Yesmail and many more.

Atlassian acquires Trello for $425 million

Atlassian announced today that it acquired popular team collaboration software company, Trello for $425 million. The 18th acquisition in 14 years for the company that went public in 2015, it’s Atlassian’s largest acquisition to date. Atlassian is paying about $360 million in cash and the remainder in stock, the company said.

Trello launched five years ago at the TechCrunch Disrupt conference in San Francisco.
Over the past five years, Trello has grown to over 19 million registered users by solving an important problem: capturing and adding structure to fluid, fast-forming work.
The company’s idea was to take the paradigm of a sticky note on a wall and turn it into a tool that allowed people to collaborate in real time.

Trello-marketingteamboard

President Jay Simons says Trello shared Atlassian’s mission of wanting to reach 100 million monthly active users in offices worldwide. “We are a perfect home for them, because we are a company that stands for the same thing that they also care about, which is teams,” Simons said. “From our perspective, what’s exciting about them is it’s a breakout product that’s been incredibly successful.”

Trello is used by single family members to the world’s largest enterprises like Google, National Geographic, the United Kingdom’s government, the United Nations and the Red Cross.

The merger means users can look forward to some great integrations with HipChat, Confluence and JIRA.
Atlassian’s Q2 report on January 19th should shed some more light on the acquisition and how Trello will be integrated with its services.

Salesforce’s Second Annual State of Service Report Released; Spotlight on the Future of Customer Service

Salesforce, the leading CRM firm, has released its Second Annual State of Service research report, uncovering insights from more than 2,500 customer service professionals. The latest Salesforce report highlights the impact of smart technologies on service protocols and marketing response towards meeting inflated customer requirements.

According to Salesforce’s Second Annual State of Service Report, it requires a unified platform to deliver smart customer experience across the enterprise. Executives wielding the right tools, backed by suitable training on the customer experience platform can help in elevating the customer-brand interaction. The Salesforce report also highlights the role of artificial intelligence in delivering smart customer experience in future.

Customers across the world are super-connected and hyper-informed than ever before. The digitally-enabled consumers are far more enabled and engaged. Over 82% of them acknowledge that technology makes business easier and seamless. Customer experience – a direct indicator of brand loyalty, provides a stable platform to rise above the competition once technology comes into the picture. Once a costly and reactionary aspect, customer experience is now a key business differentiator powering critical industry transformation.

Why customer experience matters?

Collaborative customer experience boosts omnichannel and upselling opportunities, delivering consistent and efficient interaction.

According to the latest study, 78% of the customer service teams attribute an employee as an agent of customer service. 63% of the service teams rely on a formal methodology to collaborate with their sales counterparts, and almost the same percentage of service teams proactively contribute with sales intelligence. 59% of the service agents feel empowered to create add-ons and orders utilizing CRM with cross-team collaboration.

Overall, service has the highest impact on how customers actually perceive their brand.

Customer experience from agents POV

Top service teams driving high-quality customer service are empowered with the right tool and technology. With adequate training, they gain a single view of the customer life cycle. 360-degree perspective on the customer enhances agent productivity. 79% of the service agents agree about the consistency and continuity in customer interaction. Service teams are adapting to the real-time demands of consumers and business buyers. Service agents are themselves confident about continuing in the same company one year from now, reaping the long-term benefit of consistent customer experience.

Analytics are the magic wands for customer service agents. In 2015-2016, the use of service analytics has spiked up by 166 percent. According to Adam Blitzer, EVP and GM of Sales and Service Clouds, Salesforce, customer experience is the critical differentiator for business growth.

Companies that don’t prioritize customer experience run the risk of falling behind the growth curve. After all, customer experience empowers service agents to offer personalized intelligent and conversational service seamlessly across the entire organization.

Tod Nielsen Appointed as CEO of FinancialForce; Move Hints Cloud ERP Disruption

FinancialForce, an enterprise cloud-based resource planning company, named its new CEO after its Founder-CEO stepped down on Friday. In a surprise move, CEO Jeremy Roche will make way for enterprise cloud specialist Tod Nielsen, the former CEO of Heroku and COO of VMWare. This is a strategic move to acquire more scalability for FinancialForce, considering Nielsen’s reputation as a platform game maker.

Tod Nielsen’s arrival will boost growth for FinancialForce, which is expected to touch $100 million as annual revenue in coming quarters. Meanwhile, there has been no official comment on Jeremy Roche’s future at FinancialForce. He is expected to serve as a special board advisor.

Tod Nielsen’s appointment as the CEO of FinancialForce comes merely 18 months after the Cloud ERP solution provider raised $110 million in funding. It has acquired close to $200 million so far and is currently evaluated at $530 million. Nielsen’s experience with Salesforce cloud platform will prove to be a huge advantage for FinancialForce.

Previously, Nielsen was the EVP Platform (App Cloud) at Salesforce, partner of FinancialForce on its Cloud ERP. Interestingly, Nielsen was appointed CEO of Heroku after it was acquired by Salesforce, apart from piloting a project to integrate Force and Heroku operations.

According to a leading business source, FinancialForce management decided to shake up the top order as a strategic move to gain market mileage from the current enterprise Cloud ERP segment. While its relationship with Salesforce will remain “symbiotic”, the new CEO at the helm of things will power new innovations and customer-centric development in Cloud ERP models. Roche decided to step down proactively to open new doors for someone with extensive experience in raising cloud models from the scratch.

In an interview with CNBC in October 2016, Jeremy Roche had expressed his desire to take FinancialForce to a new height. He wanted to build a “new Oracle or SAP”. Instead of relying on Salesforce’s AppExchange platform, which is a fee-based app installation marketplace, FinancialForce could be developing and supplying its own Cloud ERP suite independently.

Tod Nielsen at FinancialForce could lead to a clear disruption in the rather “calm” legacy enterprise ecosystem. From a partner to a competitor, FinancialForce’s long-term ambition is to grow beyond Salesforce and shed its start-up image in coming months.

TimesSquare Acquires 50,740 New Shares in Salesforce.com Inc (CRM)

TimesSquare Capital Management LLC, a leading research-oriented investment management company, has acquired fresh shares of Salesforce.com Inc. It was revealed from its latest filing of Form 13F with the Securities and Exchange Commission (SEC) for the third quarter of 2016. According to the filing, TimesSquare has acquired 50,740 Salesforce shares stock with an estimated evaluation of US $3.6 million.

On the opening day of 2017, Salesforce shares traded at $68.46, 1 per cent down from its last recorded standing. Salesforce’s stock portfolio has 4,523,271 shares with market cap of $47.70 billion. It enjoys a price-to-earnings ratio of 232.07 with 1.46 beta.

5 Day Chart for NYSE:CRM

Other significant investors and hedge funds with stakes in Salesforce.com have also made changes to their portfolio. Vanguard Group Inc., for instance, increased its Salesforce shares by 3.1%, acquiring 1, 1,181,756 shares during the fourth quarter. It now has 39,426,135 shares of Salesforce with total evaluation of $3,130,829,000.

New York-based Jennison Associates LLC also moved its share ownership at Salesforce.com by 3.2% in the third quarter. With 20,758,784 shares, Jennison Associates LLC owns stocks worth worth $1,480,724,000. BlackRock Institutional Trust Company N.A. reinforced its position too. It gained 585,931 shares during the last quarter taking its total number of shares to 16,980,055 worth $1,211,187,000. One of the bigger moves came from Ameriprise Financial Inc. It increased its position in Salesforce by 5.1%, taking its tally to 8,648,009 shares valued at $616,865,000.

UK-based independent investment fund manager, Baillie Gifford & Co also increased its share in Salesforce.com. It might look like a negligible raise, but with 0.7% rise in number of shares, it took its tally to 6,981,936 shares, evaluated at $554,435,000.

Approximately 85% stocks of Salesforce.com are owned by institutional investors and hedge funds.

TimesGroup acquiring new stake in Salesforce.com reveals the business value of the CRM solutions provider.

Surprisingly, Marc Benioff, the CEO-Chairman of Salesforce.com brought down his share in the company’s stock on 30 December. He sold 12,500 shares at a cumulative transactional value of $857,750. Director Susan Wojcicki had acquired 1300 shares in the company’s stock in November 2016. Currently, company insiders still hold 6.70% of Salesforce.com’s stocks.

Meanwhile, TimesGroup Capital Management LLC seems to be on New Year buying spree. Apart from acquiring Salesforce.com stocks, the investment adviser also raised its stake in Intuit Inc., the leading enterprise software company in US. According to the SEC filing, TimesGroup bought 10,730 shares during the third quarter to take its portfolio in Intuit to 69,995, valued at over $7,700,000.

For the year 2016, Salesforce.com registered revenue of $6.667 billion with total equity of $5 billion. Currently, it has three subsidiaries – Quip, Demandware and Heroku.