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SAP Buys Abakus; Convergence with XM and Hybris Soon

German enterprise software solution provider SAP has confirmed its latest acquisition. This deal will put SAP in the select list of enterprises offering cloud-based paid media solutions.

Marketing attribution ecosystem is shrinking in population as big tech innovators and solution providers continue to acquire smaller independent firms. The latest attribution solution provider to be acquired is Abakus.

SAP will take Abakus under its Hybris umbrella in Q1 of 2017. According to SAP Hybris, its latest acquisition will help marketers get close to customers through end-to-end marketing attribution. It will allow the marketers to attribute content consumed across various devices and channels in a single unified window.

Abakus offers unique, web-based UI insights on media purchases and optimizations, assisting CMOs and CFOs to attribute customer interactions across all devices and assess the incremental value of marketing on business results.

In addition to automated content planning and management, personalization and optimization, bringing Abakus in Hybris’ fold will boost sales revenue based on advanced analytics attribution model.

Abakus’ attribution model is unique by virtue of it utilizing Game Theory to forecast conditions that influence media buying and optimization along customer journey. It attributes upper as well as lower sales funnel activities using ‘Split-funnel’ attribution. Marketers gain clearer picture on what drives customers towards their brands based on split-funnel attribution analytics.

SAP may be a new entrant in paid media channel. However, things have changed rapidly for the enterprise software provider since it revealed SAP Exchange Media (XM). Owing to Abaklus’ strong footing in ad tech, SAP intends to synergize XM and Hybris Marketing Cloud with its latest inclusion.

Abakus founder, Alex Saldanha revealed how two companies are committed to provide customer-centric marketing analytics using a real-time software. Convergence of SAP Hybris, XM and Abakus is definitely on cards.

Ad tech is seen as a major ROI churner for marketing cloud companies that largely restricted their focus on 1:1 martech channels like email automation. Ground-breaking events like Oracle buying Blue Kai and Datalogix in 2014 and Adobe acquiring TubeMogul have expanded the scope of B2B martech solution. In June 2016, Salesforce extended its CRM platform into digital commerce by signing a definitive agreement with Demandware.

With Abakus now part of SAP Hybris, customers can claim to benefit from their enhanced ability to do high-volume audience segmentation in real time. Currently, Abakus will be offered as a stand-alone product in SAP Hybris package. SAP Hybris-Abakus is expected to churn valuable ideas for marketers on how optimal mix of marketing channels and messages can drive sales effectively.

Introducing LiveMessage: Salesforce.com’s 1:1 Conversational Solution for Service Teams

Salesforce.com is determined to take the leadership position in providing 1:1 personalized customer service solutions. The latest customer service messaging platform, Salesforce LiveMessage exemplifies the efforts to make messaging platforms faster, smarter and cost-effective. It has been conceived to deliver highly personalized customer interactions via text messaging using private apps.

Salesforce.com’s LiveMessage is the result of its acquisition of HeyWire LiveText Agent made in September 2016. HeyWire, rebranded as LiveMessage, is an exclusive 1:1 mobile messaging platform for Salesforce-powered enterprises. Salesforce believes that the new service will become a cornerstone of customer service strategies of its clients.

To begin with, customers can use Salesforce LiveMessage to interact with their colleagues, vendors and customers using private messaging apps like Facebook Messenger, Viber, Snapchat, WhatsApp and Google Hangouts. It also supports SMS/MMS and enterprise messaging apps. Salesforce.com intends to connect its customers via Service Cloud for better traffic management on messaging platforms.

Currently, CRM agents can integrate 7 messaging platforms in the Salesforce Service Cloud console. No additional training is required to run the new messaging capabilities.

Salesforce LiveMessage will help customer service representatives manage conversational services at a hyper-personal level, freeing the customers from using web browser to access any Cloud Service. It will also make attribution easier for marketer, helping them improve SMS/MMS campaign’s productivity and maximize ROI.

That’s not the end of it. The latest Salesforce messaging solution is laced with innovative bot capabilities to target basic customer information such as mailing address, contact information and online purchase behavior. Salesforce.com is offering BYOBot in LiveMessage to assist customers in seamless migration from existing messaging platforms to Cloud.

The bots respond to simple FAQs, thus sparing customer service agents from mundane tasks. Salesforce LiveMessage will allow them to focus on solving more complex customer inquiries, leading to more meaningful customer relationships. In short, these bots engage audience through interactive messaging, making the SMS/MMS campaigns more productive. Most tech innovation companies are developing bots to make customer journey exciting, interactive and meaningful from customer retention POV.

 

Making A Splash On The Salesforce AppExchange

Splash recently announced that its latest app, SplashConnect, will be available on the Salesforce AppExchange. SplashConnect helps a business connect with customers, employees and partners in new ways. The new app is expected to provide never-before-seen experience in sales.

SplashConnect
Splash Appexchange banner
SplashConnect transforms events into high-performing and quantifiable channels. Event marketers can track leads as and when customers go through the event life cycle. It can also measure the impact and usefulness of each event.

Many software companies lack the ability to affect decision making in the way an event can during live interaction. SplashConnect is used to optimize such live interactions and enhance the overall marketing efforts through data gathered on-site. It also involves sales teams in real time and alerts them through SMS notifications about the status of leads and the next course of action.

How it affects event marketers

Splash chartEach year billions of dollars are spent on creating unparalleled event experiences that bring companies closer to potential customers. SplashConnect makes things easier for companies by allowing them to access a huge amount of data that informs them how a particular event could maximize their profits.
Here’s some of some of things that SplashConnect allows event marketers to do.

  1. Splash lets event marketers grab every lead they can. It automatically syncs customer and lead data gathered from events with Salesforce. Companies receive fresh contacts and old contacts get updated.
  2. It allows companies to collaborate with sales teams listed as guests.
  3. Through SplashConnect, event teams can now tie back opportunities to the exact event from which it originated.

Splash influencer chartSalesforce AppExchange and Splash

Salesforce is a leading Customer Relation management (CRM) company that helps connect sales teams with customers. Its AppExchange is the best enterprise app marketplace in the world that helps companies drive sales and connect with customers with more than 4 million customer installs to date.

Microsoft’s LinkedIn Deal: Salesforce’s Fails to Block; EU Approves the Acquisition, But With Certain “Conditions”

The latest update on Microsoft’s LinkedIn deal can shift the paradigm of marketing technology towards social connectivity in the near future. After months of waiting, Microsoft can finally add the largest professional social networking site, LinkedIn, to its bundle of acquisitions. The European Union (EU) approved the $26 billion deal after the tech-giant agreed to offer concessions to global users.

Before the final update on Microsoft’s LinkedIn deal, the acquisition had to earn approvals from regulatory authorities from Brazil, Canada, South Africa and the US. Microsoft pressed a statement announcing the receipt of approvals from all the regulators.

Brad Smith, President and Chief Legal Officer (CLO) of Microsoft said about the EU approval,

As part of our discussions with the European Commission, we formalized several commitments regarding Microsoft’s support for third-party professional social networking services.

In June 2016, Microsoft and LinkedIn announced the signing of a definitive acquisition agreement pegged at $26.2 Billion. The technology titian acquired LinkedIn for $196 per share, turning the deal into one of the biggest acquisitions made by Microsoft in recent times.

Why did the deal come under the scanner?

Microsoft was not alone in the race to grab this deal with LinkedIn. Salesforce was there too, looking to acquire the most valuable professional networking site in the world. However, Microsoft outbid the competitors with fair margin. Meanwhile, Salesforce had raised issues likely to crop up in the way data would be flowing to Microsoft, giving the latter an unfair advantage over its rivals.

In the past, Microsoft has been penalized for its anti-competitive practices that highlighted possible unfair advantages of it’s dominant position in the market. The EU has repeatedly fined Microsoft since 2004 for various reasons. Hence, EU acknowledged Salesforce.com’s request and held back the deal from finalizing in Europe.

The Conditions Laid by EU

What the EU asked Microsoft to ensure before legitimizing the acquisition:

Non-LinkedIn users can continue to use Microsoft Office and other products without any limitations. The other professional networking sites can access MS Office applications and cloud-computing services even if they are not on LinkedIn, or don’t have a shortcut on their desktop or devices.

“We also won’t use Windows itself to prompt users to install a LinkedIn application, although it can remain available in the Windows Store and be promoted in other ways,” Smith said

The agreed conditions will be applicable inside the European Union for five years.  While Jeff Wiener will continue to hold the post of CEO of LinkedIn, he will report to CEO of Microsoft, Satya Nadella.

The Microsoft’s LinkedIn deal is expected to be closed in some days before 2016 ends.

Nielsen launches Marketing Cloud software in the UK

The Nielsen Marketing Cloud houses powerful marketing applications that can be used on their own or in concert with others. Clients can seamlessly move data between apps to increase learning and fuel a 360-degree view of their customers. More Nielsen and third-party applications are scheduled to be added over the course of the year.

Nielsen today launched its Nielsen Marketing Cloud in Europe, enabling regional and global clients to dramatically improve marketing outcomes and reduce media waste across multiple platforms. The Nielsen Marketing Cloud delivers unrivaled consumer data and analytics only Nielsen can provide in addition to a full-suite of first-party data management, cross-platform media planning, marketing activation and real-time campaign analytics applications. The Nielsen Marketing Cloud is immediately available in the UK and France, with Germany, Italy and Spain launching in the coming months.

“Our mission is to empower marketers to deliver more efficient and effective cross-channel experiences for their customers no matter where they are,” said Mark Zagorski, executive vice president, Nielsen Marketing Cloud. “With this launch, our global and regional European clients can now plan, activate and analyze marketing initiatives across multiple channels leveraging proprietary Nielsen data and applications that are unrivaled around the globe.”

The Nielsen Marketing Cloud empowers brands, agencies and media companies to connect more deeply with customers by combining Nielsen’s world-class data, analytics, media planning, marketing activation and data management platform capabilities in a single cloud platform. The data synergies facilitate a deeper understanding of consumers and audiences, more effective one-to-one messaging, and superior ROI analysis and campaign optimization.

  • Data Management Platform: The Nielsen Data Management Platform (DMP) is the central hub that manages and activates first-, second- and third-party consumer data.
  • Multi-Touch Attribution: Multi-Touch Attribution (MTA) is a powerful analytics solution that powers side-by-side ROI metrics for all digital media channels to inform media spend and optimize marketing tactics.
  • In-Flight Analytics: Tracks consideration and purchase-intent metrics in real time to enable in-flight campaign optimization, from media allocation to creative versioning.
  • Data as a Service: Our data-as-a-service (DaaS) application houses one of the world’s largest collections of third-party data for use across digital media. Access exclusive Nielsen data at scale across CPG, retail, purchase, behavioral, television, lifestyle categories and more.

http://www.nielsen.com/us/en/press-room/2016/nielsen-marketing-cloud-grows-its-global-footprint.html
http://www.nielsen.com/nielsenmarketingcloud

CSO Insights’ releases its 2016 biannual Channel Sales Optimization study

Littleworth, Colorado based CSO Insights’ releases its 2016 biannual Channel Sales Optimization study.

Highlights:

The data used for this analysis was gathered as part of CSO Insights’ biannual Channel Sales Optimization study. As part of this research effort, we used the first 110 respondents surveyed from companies worldwide, collecting information on 58 channel management effectiveness-related metrics. The survey remains open to collect additional data for benchmarks based on geography, vertical industry, company size, etc.

Study demographics:  39% of the study participants worked with United States-based companies and 61% were with international firms. Nearly all the study participants worked for companies that focus on B2B sales.

Company size:  35% of the respondents work for firms with revenues greater than $1B, 24% for companies with $50M – $1B in revenues, and 41% for firms with less than $50M in revenues.

A concerted effort at collaboration between organisations and their sales channel partners provides a significant advantage over companies that merely provide channel sellers with conventional targets.

It states that companies which assist their channel sellers with lead generation and consistent coaching could expect revenue goal achievement to be over 90%.

“Channel sellers want to be viewed as part of the team, and when they are their performance improves and the impact they have on the organization greatly increases,” said Barry Trailer, chief research officer at CSO Insights. “Our goal is to help sales teams reach, and exceed, their revenue goals by optimizing how they partner with channel sellers. Sales organizations can use this report to identify and prioritize the channel management techniques proven to drive significant results.”

Other key findings in the report:

36 percent of respondents reported their top-tier partners are generating more than 70 percent of all channel revenues.
The ability to assess partners’ pipelines is greatly enhanced with the use of Partner Relationship Management (PRM) applications.
Higher levels of sales process implementation correspond with higher levels of sales achievement.

The 2016 Channel Sales Optimization Study surveyed companies worldwide to collect information on more than 50 channel management effectiveness-related metrics.

Oracle Marketing Cloud Helps B2B Marketers Accelerate Lead Generation

Oracle’s Marketing Cloud, part of its Oracle Customer Experience (CX) Cloud announced updates to its Content Marketing and its B2B marketing automation platform, Eloqua.

Marketers want to make it easier to create and drive content to clients. Oracle feels ever increasing customer expectations will force B2B organizations to break down the compartmentalization between marketing, sales and other customer facing departments and prevent a fragmented customer experience. To address this challenge, Oracle has introduced a new Content Portal, Program Canvas and Responsive Content Editor within the Oracle Marketing Cloud.

“The very nature of B2B marketing is changing and as a result marketers need to rethink content strategies and work closer than ever with sales to generate and convert leads,” said Stephen Streich, senior director of product management, Oracle Marketing Cloud. “With the latest additions to Oracle Eloqua and Oracle Content Marketing, Oracle is empowering marketers to quickly create and share compelling content across their organization and reduce the number of steps required to identify and pursue new leads. This will drive efficiency across the marketing and sales process and ultimately help marketers improve the customer experience and lead generation.”