Home Blog Page 5655

Atlassian acquires Trello for $425 million

Atlassian announced today that it acquired popular team collaboration software company, Trello for $425 million. The 18th acquisition in 14 years for the company that went public in 2015, it’s Atlassian’s largest acquisition to date. Atlassian is paying about $360 million in cash and the remainder in stock, the company said.

Trello launched five years ago at the TechCrunch Disrupt conference in San Francisco.
Over the past five years, Trello has grown to over 19 million registered users by solving an important problem: capturing and adding structure to fluid, fast-forming work.
The company’s idea was to take the paradigm of a sticky note on a wall and turn it into a tool that allowed people to collaborate in real time.

Trello-marketingteamboard

President Jay Simons says Trello shared Atlassian’s mission of wanting to reach 100 million monthly active users in offices worldwide. “We are a perfect home for them, because we are a company that stands for the same thing that they also care about, which is teams,” Simons said. “From our perspective, what’s exciting about them is it’s a breakout product that’s been incredibly successful.”

Trello is used by single family members to the world’s largest enterprises like Google, National Geographic, the United Kingdom’s government, the United Nations and the Red Cross.

The merger means users can look forward to some great integrations with HipChat, Confluence and JIRA.
Atlassian’s Q2 report on January 19th should shed some more light on the acquisition and how Trello will be integrated with its services.

Salesforce’s Second Annual State of Service Report Released; Spotlight on the Future of Customer Service

Salesforce, the leading CRM firm, has released its Second Annual State of Service research report, uncovering insights from more than 2,500 customer service professionals. The latest Salesforce report highlights the impact of smart technologies on service protocols and marketing response towards meeting inflated customer requirements.

According to Salesforce’s Second Annual State of Service Report, it requires a unified platform to deliver smart customer experience across the enterprise. Executives wielding the right tools, backed by suitable training on the customer experience platform can help in elevating the customer-brand interaction. The Salesforce report also highlights the role of artificial intelligence in delivering smart customer experience in future.

Customers across the world are super-connected and hyper-informed than ever before. The digitally-enabled consumers are far more enabled and engaged. Over 82% of them acknowledge that technology makes business easier and seamless. Customer experience – a direct indicator of brand loyalty, provides a stable platform to rise above the competition once technology comes into the picture. Once a costly and reactionary aspect, customer experience is now a key business differentiator powering critical industry transformation.

Why customer experience matters?

Collaborative customer experience boosts omnichannel and upselling opportunities, delivering consistent and efficient interaction.

According to the latest study, 78% of the customer service teams attribute an employee as an agent of customer service. 63% of the service teams rely on a formal methodology to collaborate with their sales counterparts, and almost the same percentage of service teams proactively contribute with sales intelligence. 59% of the service agents feel empowered to create add-ons and orders utilizing CRM with cross-team collaboration.

Overall, service has the highest impact on how customers actually perceive their brand.

Customer experience from agents POV

Top service teams driving high-quality customer service are empowered with the right tool and technology. With adequate training, they gain a single view of the customer life cycle. 360-degree perspective on the customer enhances agent productivity. 79% of the service agents agree about the consistency and continuity in customer interaction. Service teams are adapting to the real-time demands of consumers and business buyers. Service agents are themselves confident about continuing in the same company one year from now, reaping the long-term benefit of consistent customer experience.

Analytics are the magic wands for customer service agents. In 2015-2016, the use of service analytics has spiked up by 166 percent. According to Adam Blitzer, EVP and GM of Sales and Service Clouds, Salesforce, customer experience is the critical differentiator for business growth.

Companies that don’t prioritize customer experience run the risk of falling behind the growth curve. After all, customer experience empowers service agents to offer personalized intelligent and conversational service seamlessly across the entire organization.

Tod Nielsen Appointed as CEO of FinancialForce; Move Hints Cloud ERP Disruption

FinancialForce, an enterprise cloud-based resource planning company, named its new CEO after its Founder-CEO stepped down on Friday. In a surprise move, CEO Jeremy Roche will make way for enterprise cloud specialist Tod Nielsen, the former CEO of Heroku and COO of VMWare. This is a strategic move to acquire more scalability for FinancialForce, considering Nielsen’s reputation as a platform game maker.

Tod Nielsen’s arrival will boost growth for FinancialForce, which is expected to touch $100 million as annual revenue in coming quarters. Meanwhile, there has been no official comment on Jeremy Roche’s future at FinancialForce. He is expected to serve as a special board advisor.

Tod Nielsen’s appointment as the CEO of FinancialForce comes merely 18 months after the Cloud ERP solution provider raised $110 million in funding. It has acquired close to $200 million so far and is currently evaluated at $530 million. Nielsen’s experience with Salesforce cloud platform will prove to be a huge advantage for FinancialForce.

Previously, Nielsen was the EVP Platform (App Cloud) at Salesforce, partner of FinancialForce on its Cloud ERP. Interestingly, Nielsen was appointed CEO of Heroku after it was acquired by Salesforce, apart from piloting a project to integrate Force and Heroku operations.

According to a leading business source, FinancialForce management decided to shake up the top order as a strategic move to gain market mileage from the current enterprise Cloud ERP segment. While its relationship with Salesforce will remain “symbiotic”, the new CEO at the helm of things will power new innovations and customer-centric development in Cloud ERP models. Roche decided to step down proactively to open new doors for someone with extensive experience in raising cloud models from the scratch.

In an interview with CNBC in October 2016, Jeremy Roche had expressed his desire to take FinancialForce to a new height. He wanted to build a “new Oracle or SAP”. Instead of relying on Salesforce’s AppExchange platform, which is a fee-based app installation marketplace, FinancialForce could be developing and supplying its own Cloud ERP suite independently.

Tod Nielsen at FinancialForce could lead to a clear disruption in the rather “calm” legacy enterprise ecosystem. From a partner to a competitor, FinancialForce’s long-term ambition is to grow beyond Salesforce and shed its start-up image in coming months.

TimesSquare Acquires 50,740 New Shares in Salesforce.com Inc (CRM)

TimesSquare Capital Management LLC, a leading research-oriented investment management company, has acquired fresh shares of Salesforce.com Inc. It was revealed from its latest filing of Form 13F with the Securities and Exchange Commission (SEC) for the third quarter of 2016. According to the filing, TimesSquare has acquired 50,740 Salesforce shares stock with an estimated evaluation of US $3.6 million.

On the opening day of 2017, Salesforce shares traded at $68.46, 1 per cent down from its last recorded standing. Salesforce’s stock portfolio has 4,523,271 shares with market cap of $47.70 billion. It enjoys a price-to-earnings ratio of 232.07 with 1.46 beta.

5 Day Chart for NYSE:CRM

Other significant investors and hedge funds with stakes in Salesforce.com have also made changes to their portfolio. Vanguard Group Inc., for instance, increased its Salesforce shares by 3.1%, acquiring 1, 1,181,756 shares during the fourth quarter. It now has 39,426,135 shares of Salesforce with total evaluation of $3,130,829,000.

New York-based Jennison Associates LLC also moved its share ownership at Salesforce.com by 3.2% in the third quarter. With 20,758,784 shares, Jennison Associates LLC owns stocks worth worth $1,480,724,000. BlackRock Institutional Trust Company N.A. reinforced its position too. It gained 585,931 shares during the last quarter taking its total number of shares to 16,980,055 worth $1,211,187,000. One of the bigger moves came from Ameriprise Financial Inc. It increased its position in Salesforce by 5.1%, taking its tally to 8,648,009 shares valued at $616,865,000.

UK-based independent investment fund manager, Baillie Gifford & Co also increased its share in Salesforce.com. It might look like a negligible raise, but with 0.7% rise in number of shares, it took its tally to 6,981,936 shares, evaluated at $554,435,000.

Approximately 85% stocks of Salesforce.com are owned by institutional investors and hedge funds.

TimesGroup acquiring new stake in Salesforce.com reveals the business value of the CRM solutions provider.

Surprisingly, Marc Benioff, the CEO-Chairman of Salesforce.com brought down his share in the company’s stock on 30 December. He sold 12,500 shares at a cumulative transactional value of $857,750. Director Susan Wojcicki had acquired 1300 shares in the company’s stock in November 2016. Currently, company insiders still hold 6.70% of Salesforce.com’s stocks.

Meanwhile, TimesGroup Capital Management LLC seems to be on New Year buying spree. Apart from acquiring Salesforce.com stocks, the investment adviser also raised its stake in Intuit Inc., the leading enterprise software company in US. According to the SEC filing, TimesGroup bought 10,730 shares during the third quarter to take its portfolio in Intuit to 69,995, valued at over $7,700,000.

For the year 2016, Salesforce.com registered revenue of $6.667 billion with total equity of $5 billion. Currently, it has three subsidiaries – Quip, Demandware and Heroku.

SAP Buys Abakus; Convergence with XM and Hybris Soon

German enterprise software solution provider SAP has confirmed its latest acquisition. This deal will put SAP in the select list of enterprises offering cloud-based paid media solutions.

Marketing attribution ecosystem is shrinking in population as big tech innovators and solution providers continue to acquire smaller independent firms. The latest attribution solution provider to be acquired is Abakus.

SAP will take Abakus under its Hybris umbrella in Q1 of 2017. According to SAP Hybris, its latest acquisition will help marketers get close to customers through end-to-end marketing attribution. It will allow the marketers to attribute content consumed across various devices and channels in a single unified window.

Abakus offers unique, web-based UI insights on media purchases and optimizations, assisting CMOs and CFOs to attribute customer interactions across all devices and assess the incremental value of marketing on business results.

In addition to automated content planning and management, personalization and optimization, bringing Abakus in Hybris’ fold will boost sales revenue based on advanced analytics attribution model.

Abakus’ attribution model is unique by virtue of it utilizing Game Theory to forecast conditions that influence media buying and optimization along customer journey. It attributes upper as well as lower sales funnel activities using ‘Split-funnel’ attribution. Marketers gain clearer picture on what drives customers towards their brands based on split-funnel attribution analytics.

SAP may be a new entrant in paid media channel. However, things have changed rapidly for the enterprise software provider since it revealed SAP Exchange Media (XM). Owing to Abaklus’ strong footing in ad tech, SAP intends to synergize XM and Hybris Marketing Cloud with its latest inclusion.

Abakus founder, Alex Saldanha revealed how two companies are committed to provide customer-centric marketing analytics using a real-time software. Convergence of SAP Hybris, XM and Abakus is definitely on cards.

Ad tech is seen as a major ROI churner for marketing cloud companies that largely restricted their focus on 1:1 martech channels like email automation. Ground-breaking events like Oracle buying Blue Kai and Datalogix in 2014 and Adobe acquiring TubeMogul have expanded the scope of B2B martech solution. In June 2016, Salesforce extended its CRM platform into digital commerce by signing a definitive agreement with Demandware.

With Abakus now part of SAP Hybris, customers can claim to benefit from their enhanced ability to do high-volume audience segmentation in real time. Currently, Abakus will be offered as a stand-alone product in SAP Hybris package. SAP Hybris-Abakus is expected to churn valuable ideas for marketers on how optimal mix of marketing channels and messages can drive sales effectively.

Introducing LiveMessage: Salesforce.com’s 1:1 Conversational Solution for Service Teams

Salesforce.com is determined to take the leadership position in providing 1:1 personalized customer service solutions. The latest customer service messaging platform, Salesforce LiveMessage exemplifies the efforts to make messaging platforms faster, smarter and cost-effective. It has been conceived to deliver highly personalized customer interactions via text messaging using private apps.

Salesforce.com’s LiveMessage is the result of its acquisition of HeyWire LiveText Agent made in September 2016. HeyWire, rebranded as LiveMessage, is an exclusive 1:1 mobile messaging platform for Salesforce-powered enterprises. Salesforce believes that the new service will become a cornerstone of customer service strategies of its clients.

To begin with, customers can use Salesforce LiveMessage to interact with their colleagues, vendors and customers using private messaging apps like Facebook Messenger, Viber, Snapchat, WhatsApp and Google Hangouts. It also supports SMS/MMS and enterprise messaging apps. Salesforce.com intends to connect its customers via Service Cloud for better traffic management on messaging platforms.

Currently, CRM agents can integrate 7 messaging platforms in the Salesforce Service Cloud console. No additional training is required to run the new messaging capabilities.

Salesforce LiveMessage will help customer service representatives manage conversational services at a hyper-personal level, freeing the customers from using web browser to access any Cloud Service. It will also make attribution easier for marketer, helping them improve SMS/MMS campaign’s productivity and maximize ROI.

That’s not the end of it. The latest Salesforce messaging solution is laced with innovative bot capabilities to target basic customer information such as mailing address, contact information and online purchase behavior. Salesforce.com is offering BYOBot in LiveMessage to assist customers in seamless migration from existing messaging platforms to Cloud.

The bots respond to simple FAQs, thus sparing customer service agents from mundane tasks. Salesforce LiveMessage will allow them to focus on solving more complex customer inquiries, leading to more meaningful customer relationships. In short, these bots engage audience through interactive messaging, making the SMS/MMS campaigns more productive. Most tech innovation companies are developing bots to make customer journey exciting, interactive and meaningful from customer retention POV.

 

Making A Splash On The Salesforce AppExchange

Splash recently announced that its latest app, SplashConnect, will be available on the Salesforce AppExchange. SplashConnect helps a business connect with customers, employees and partners in new ways. The new app is expected to provide never-before-seen experience in sales.

SplashConnect
Splash Appexchange banner
SplashConnect transforms events into high-performing and quantifiable channels. Event marketers can track leads as and when customers go through the event life cycle. It can also measure the impact and usefulness of each event.

Many software companies lack the ability to affect decision making in the way an event can during live interaction. SplashConnect is used to optimize such live interactions and enhance the overall marketing efforts through data gathered on-site. It also involves sales teams in real time and alerts them through SMS notifications about the status of leads and the next course of action.

How it affects event marketers

Splash chartEach year billions of dollars are spent on creating unparalleled event experiences that bring companies closer to potential customers. SplashConnect makes things easier for companies by allowing them to access a huge amount of data that informs them how a particular event could maximize their profits.
Here’s some of some of things that SplashConnect allows event marketers to do.

  1. Splash lets event marketers grab every lead they can. It automatically syncs customer and lead data gathered from events with Salesforce. Companies receive fresh contacts and old contacts get updated.
  2. It allows companies to collaborate with sales teams listed as guests.
  3. Through SplashConnect, event teams can now tie back opportunities to the exact event from which it originated.

Splash influencer chartSalesforce AppExchange and Splash

Salesforce is a leading Customer Relation management (CRM) company that helps connect sales teams with customers. Its AppExchange is the best enterprise app marketplace in the world that helps companies drive sales and connect with customers with more than 4 million customer installs to date.

Microsoft’s LinkedIn Deal: Salesforce’s Fails to Block; EU Approves the Acquisition, But With Certain “Conditions”

The latest update on Microsoft’s LinkedIn deal can shift the paradigm of marketing technology towards social connectivity in the near future. After months of waiting, Microsoft can finally add the largest professional social networking site, LinkedIn, to its bundle of acquisitions. The European Union (EU) approved the $26 billion deal after the tech-giant agreed to offer concessions to global users.

Before the final update on Microsoft’s LinkedIn deal, the acquisition had to earn approvals from regulatory authorities from Brazil, Canada, South Africa and the US. Microsoft pressed a statement announcing the receipt of approvals from all the regulators.

Brad Smith, President and Chief Legal Officer (CLO) of Microsoft said about the EU approval,

As part of our discussions with the European Commission, we formalized several commitments regarding Microsoft’s support for third-party professional social networking services.

In June 2016, Microsoft and LinkedIn announced the signing of a definitive acquisition agreement pegged at $26.2 Billion. The technology titian acquired LinkedIn for $196 per share, turning the deal into one of the biggest acquisitions made by Microsoft in recent times.

Why did the deal come under the scanner?

Microsoft was not alone in the race to grab this deal with LinkedIn. Salesforce was there too, looking to acquire the most valuable professional networking site in the world. However, Microsoft outbid the competitors with fair margin. Meanwhile, Salesforce had raised issues likely to crop up in the way data would be flowing to Microsoft, giving the latter an unfair advantage over its rivals.

In the past, Microsoft has been penalized for its anti-competitive practices that highlighted possible unfair advantages of it’s dominant position in the market. The EU has repeatedly fined Microsoft since 2004 for various reasons. Hence, EU acknowledged Salesforce.com’s request and held back the deal from finalizing in Europe.

The Conditions Laid by EU

What the EU asked Microsoft to ensure before legitimizing the acquisition:

Non-LinkedIn users can continue to use Microsoft Office and other products without any limitations. The other professional networking sites can access MS Office applications and cloud-computing services even if they are not on LinkedIn, or don’t have a shortcut on their desktop or devices.

“We also won’t use Windows itself to prompt users to install a LinkedIn application, although it can remain available in the Windows Store and be promoted in other ways,” Smith said

The agreed conditions will be applicable inside the European Union for five years.  While Jeff Wiener will continue to hold the post of CEO of LinkedIn, he will report to CEO of Microsoft, Satya Nadella.

The Microsoft’s LinkedIn deal is expected to be closed in some days before 2016 ends.

Nielsen launches Marketing Cloud software in the UK

The Nielsen Marketing Cloud houses powerful marketing applications that can be used on their own or in concert with others. Clients can seamlessly move data between apps to increase learning and fuel a 360-degree view of their customers. More Nielsen and third-party applications are scheduled to be added over the course of the year.

Nielsen today launched its Nielsen Marketing Cloud in Europe, enabling regional and global clients to dramatically improve marketing outcomes and reduce media waste across multiple platforms. The Nielsen Marketing Cloud delivers unrivaled consumer data and analytics only Nielsen can provide in addition to a full-suite of first-party data management, cross-platform media planning, marketing activation and real-time campaign analytics applications. The Nielsen Marketing Cloud is immediately available in the UK and France, with Germany, Italy and Spain launching in the coming months.

“Our mission is to empower marketers to deliver more efficient and effective cross-channel experiences for their customers no matter where they are,” said Mark Zagorski, executive vice president, Nielsen Marketing Cloud. “With this launch, our global and regional European clients can now plan, activate and analyze marketing initiatives across multiple channels leveraging proprietary Nielsen data and applications that are unrivaled around the globe.”

The Nielsen Marketing Cloud empowers brands, agencies and media companies to connect more deeply with customers by combining Nielsen’s world-class data, analytics, media planning, marketing activation and data management platform capabilities in a single cloud platform. The data synergies facilitate a deeper understanding of consumers and audiences, more effective one-to-one messaging, and superior ROI analysis and campaign optimization.

  • Data Management Platform: The Nielsen Data Management Platform (DMP) is the central hub that manages and activates first-, second- and third-party consumer data.
  • Multi-Touch Attribution: Multi-Touch Attribution (MTA) is a powerful analytics solution that powers side-by-side ROI metrics for all digital media channels to inform media spend and optimize marketing tactics.
  • In-Flight Analytics: Tracks consideration and purchase-intent metrics in real time to enable in-flight campaign optimization, from media allocation to creative versioning.
  • Data as a Service: Our data-as-a-service (DaaS) application houses one of the world’s largest collections of third-party data for use across digital media. Access exclusive Nielsen data at scale across CPG, retail, purchase, behavioral, television, lifestyle categories and more.

http://www.nielsen.com/us/en/press-room/2016/nielsen-marketing-cloud-grows-its-global-footprint.html
http://www.nielsen.com/nielsenmarketingcloud