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Retailers must offer quick, easy, and cheap returns or risk losing customers, according to nShift Customers expect a smooth, friction-free journey from the moment they visit a retailer’s web shop to the moment their order is delivered and – often

85% say noise results in agents and customers wasting time repeating themselves 69% feel noise has a negative effect on their mental health and wellbeing The call center industry is facing a concentration crisis, with background noise and poor sound
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