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Mediafly Transforms Sales Enablement Landscape with Acquisition of iPresent

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Combined Solution Provides “Sales Enablement for All,” Ensures Sales Teams of Any Size Have Easy Access to Effective Tools That Impact Revenue

Mediafly, a provider of sales enablement technology, content management and advisory services that create interactive, value-based selling experiences, announced it has acquired iPresent, a UK-based pioneer of sales enablement. The acquisition brings a sophisticated yet flexible sales enablement solution to any company, of any size and expands Mediafly’s global footprint.

From 2013 to 2018, dedicated sales enablement initiatives increased by 39.9%, highlighting companies’ desires to equip sales teams with tools to meet the changing needs of customers. Although initiatives are increasing, companies are overwhelmed by the sales enablement process. Barriers like budget, internal adoption, poor implementations, complex integrations and lack of understanding lead to most companies stalling or giving up on their sales enablement process entirely. Without the proper solution, resources and support, companies open the door to declining revenue, missed quotas and misaligned marketing and sales teams. While sales enablement technology is proven to increase revenue by 66%, the predominance of companies, 93%, have yet to implement a sales enablement system.

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“There is a huge opportunity for sales teams out there. We’re at a point in time where everyone is at least thinking about sales enablement, but for too many, it feels like an expensive, enterprise decision with a lot of risks. It’s our vision to deliver a platform accessible to all by eliminating the roadblocks to get started,” said Carson Conant, CEO and founder, Mediafly. “Through the acquisition of iPresent, Mediafly is now the first major player in the space to offer sales teams of any size an easy, affordable, and risk-free entry point into sales enablement technology. From there, we can move them as far and fast as they want to go with next-generation sales tools and advisory services proven to improve buyer engagement and increase revenue. Now, a 5-person sales team or a 50,000+ team has a single solution for every stage of their sales enablement journey.”

“No one can dispute the pressures placed upon b-to-b sellers given an increasingly complex buying ecosystem and demanding buyer,” said Peter Ostrow, Senior Research Director, Sales Enablement Strategies with SiriusDecisions. “Ensuring that sellers have the skills, knowledge and access to assets that drive consultative buyer interactions is imperative, regardless of the size of the organization supporting the seller. Simplifying points of entry for both users and administrators of sales enablement technology solutions is a strong way to empower that process.”

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The acquisition positions Mediafly as the most comprehensive and agile sales enablement solution platform available. Sales teams of any size, anywhere in the world will now have access to Mediafly’s existing Evolved Selling™ portfolio and iPresent’s visually striking and easily configurable customizable user interface, along with its quick start, low-cost sign-up model. The powerful combination allows Mediafly to meet companies at any point along the sales enablement journey with one, fully comprehensive platform, which includes sales enablement workshops and advisory services, content management, interactive selling tools like ROI and TCO calculators, sales readiness tools, AI-powered CRM integration and analytics and insights.

“More and more businesses are beginning to develop a Sales Enablement strategy, but until now no single supplier has had a range of tools to support all sales teams whatever their size, complexity and growth aspirations. With our combined capabilities, Mediafly will be the sales enablement solution provider of choice for all companies,” said Keith Parrish, CEO of iPresent, incoming Mediafly EVP of European Operations. “Our easy-to-use, interactive user interface combined with Mediafly’s focus on enterprise-grade solutions brings the best of both worlds to the sales enablement industry and has the flexibility to evolve with our customers – combating the solutions of competitors that are limited to serving only SMBs or enterprise-grade organizations.”

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Top CRM Firms to Look out For

Businesses, big and small have been investing more in Customer Experience and Relationship Management (CRM) software making it a $48 billion industry. Here are some of the promising players. The list also includes new players who are trying to dethrone the market leaders.

1. Validity

Validity has already taken the CRM industry by storm with four landmark acquisitions. The company is just a year old but it has partnered with Silversmith Capital Partners, a growth equity firm and first acquired Data Quality firm AppBuddy. Later it acquired, ReturnPath, an Email Deliverability solutions firm, CRMfusion, a Data Quality provider, and BriteVerify, an Email Verification platform provider.

2. 6sense

By now 6sense, which turned six years have become a name to reckon with, due to its account-based orchestration platform. With a host of new launches and partnerships, it has become one of the most dynamic in ABM space. Its solutions bring together CRM data, Marketing Automation data, Web Engagement data and offer centralized visibility into account intent.

3. Movable ink

Movable ink specializes in creating Augmented Reality (AR) experiences for marketers. It enables brands to create personalized visual experiences that are based on relevant data and that are unique for each consumer at every moment. The solutions can help launch on-brand digital experiences from email, web, and display ads.

4. Live Ramp

Live Ramp turns your data into a more meaningful and accessible entity. The company is synonymous with its Cloud-based Identity Resolution solutions for decades. Recently it revamped its IdentityLink platform to include a Connected TV. This has now simplified campaign planning and targeting.

5. Marchex

Marchex during its one and a half decades of existence has come up with top-notch call analytics and call tracking technology. They have served both marketers and customer services. Recently it added an executive overview dashboard to its speech analytics solution. This allows users to view actionable customer insights from calls in a single location

6. Yext

Yext is a New York City technology company operating in the area of online brand management. It offers brand updates using a Cloud-based network of apps, search engines, and some other technologies. Founded in 2006, earlier this year it announced an integration with Hootsuite. This now helps companies to manage social media and various other functions from a single dashboard. It also made an integration with JRNI thus allowing the business to keep customer data, location and appointment updated in a single space.

7. Salesforce

Salesforce needs no introduction since it has been the leader in the CRM industry. Salesforce CRM has underperformed the benchmark S&P 500 Index for nearly a year. However, Salesforce maintains around 19 % of the CRM market share as of today. It caters to small industries and bigger ones alike and flaunts a revenue of $13.8 billion (2019).

8. Insightly

Insightly offers Cloud-based CRM solution for small companies. With its services being one among the cheapest, it flaunts more than 350,000 users worldwide. It can sync well with Google Apps, Gmail, and Google Drive. Being pocket-friendly is highly popular among start-ups.

9. Microsoft Dynamics CRM

Microsoft Dynamics CRM solutions have been investing in solutions that feature a hybrid approach. Many companies prefer to make use of the best of both cloud and on-premises solutions and Microsoft offers exactly that with its hybrid solutions. The tech giant has made $ 1.3 billion out of their CRM businesses in 2018 alone.

10. Oracle CRM

Oracle’s on Demand CRM platform is highly popular. They offer a customized version for various industries like insurance and automobile. Oracle CRM reaped revenue of over 2.4 billion in 2018 by offering contextual intelligence, real-time and historical analytics, and adaptive business planning among other features for enterprises.

11. Monday.com

Monday.com is a CRM solution that caters to top brands like Discovery Channel and Carlsberg and several Fortune 500 companies. The CRM offers visualized reports and immersive dashboards that give accurate positions on leads, contacts, and prospective leads.

12. Adobe

Adobe Marketing Cloud integrates Sales, Marketing, Web Management, and Customer Support aspects. The company has a year-on-year growth of 24.72 %. It dominates the Marketing sub-segment of CRM with a 19% market share in 2018. This gives more power to Adobe in its attempt to dethrone Salesforce as the market leader.

According to Gartner, the top five players including Salesforce, SAP, Oracle, and Adobe holds 40% of CRM market share. However, experts say that cloud deployments and innovative functionality will help newbies thrive in the market.

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SDL and Bynder Partner to Help Enterprises Manage and Translate Digital Assets and Campaigns Enabling Content in 180+ Languages

Connector Now Available for SDL Tridion Sites 9.1 and Bynder Digital Asset Management

SDL a global leader in content creation, translation and delivery, announces a strategic partnership with Bynder, and the availability of a new SDL Tridion Sites 9.1 Connector for Bynder’s Digital Asset Management (DAM) platform. Developed by SDL’s partner, Trivident, the Connector allows customers to centrally manage, easily discover, directly access and deliver any type of digital asset to worldwide audiences.

Consumer demand for interactive, engaging content – from videos to virtual reality – is at an all-time high. The majority (93%) of marketers see interactive content as effective, and despite making it a priority, they’re struggling to deliver large volumes of rich media content, across multiple formats, languages and devices. SDL’s partnership with Bynder offers customers an easy way to manage their entire digital content supply chain by directly connecting SDL Tridion Sites, a Web Content Management (WCM) platform, to Bynder’s DAM system, where all rich media content is in one place, easy to find and managed centrally.

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“Brands struggle with how to efficiently manage and share content at a global scale,” said Brad Kofoed, Vice President Global Alliances, Bynder. “Our partnership with Trivident and SDL simplifies the entire process from creation to translation and delivery. By shrinking the time between inception and distribution, brands can more easily enter new geographic markets and successfully reach new potential customers.”

SDL Tridion Sites allows users to effectively manage a multitude of digital properties, and scales to any number of sites, channels, languages and brands. With the SDL Tridion Connector to Bynder DAM, customers can manage their Bynder-stored digital media (images, videos, and documents) directly in SDL Tridion Sites 9.1. Access to all content in one place saves time searching assets, and stakeholders can work confidently knowing that stored files are always on the latest version, reducing errors and duplication. Any piece of content can be directly used and published, or first sent for translation through SDL Tridion Sites 9.1, and published across 180+ languages.

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“Digital assets are a critical component for every digital touchpoint, offering huge potential in transforming a one-time visitor into a loyal customer and brand advocate,” said Ron Grisnich, Co-founder of Trivident, an SDL partner. “We’re proud to have built a Connector that helps customers make the most of their content’s potential. The combination of Bynder’s DAM, alongside SDL Tridion Sites 9.1, gives companies a powerful foundation for growth, and our combined vision offers an exciting opportunity for ambitious brands looking to engage on a truly global scale.”

“While most companies focus on a handful of markets, there’s a huge opportunity to launch in dozens of markets quickly, test the water and focus your sales strategy accordingly. This omni-market approach is what makes the difference among top brands,” said Jim Saunders, Chief Product Vision. “We’re excited by our partnership, and combined vision to give customers the tools they need to build their own content ecosystems that support the delivery of any type of content, in any language, to any connected device.”

Available through the SDL AppStore, and Bynder’s Integration Center, the Connector uses the new SDL Tridion Integration Framework, which allows companies to more easily connect SDL Tridion Sites 9.1 to any DAM, CRM, Analytics, ERP, Marketing Automation, or other system.

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Gartner Identifies Three Essential Elements That Marketing Leaders Must Address to Deliver a Results-Driven Mobile Website

Marketers Continue to Fail at Building Mobile Sites That Reflect Customers’ Preferences and Goals

Multichannel marketers report that mobile-friendly websites have emerged as a dominant engagement channel for their brands, according to Gartner, Inc. In fact, Gartner predicts that, by 2020, mobile marketers will drive 80% of engagements through mobile websites. However, Gartner research has found that too many organizations build their mobile websites without accurate knowledge about, or regard for, their customers’ mobile preferences.

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“While many marketers recognize the need to design for smaller real estate, intermittent connectivity, and fast, simple interactions, often the needs, goals and expectations of the end users are omitted from mobile strategies,” said Jane-Anne Mennella, senior research director at Gartner. “This results in mobile websites that are just scaled-down versions of desktop websites with identical content and features. Not surprisingly, these mobile sites have high abandonment and low conversion, turning into a source of irritation and frustration for customers.”

The importance of mobile — especially mobile as the primary or only device used to connect to a brand — continues to grow, making a mobile-optimized website an essential requirement for all brands.

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To successfully create a results-driven mobile website, Gartner has identified three essential elements that marketing leaders must address:

  1. Determine the why, what, how and where  Customer behavior, needs and motivations on mobile devices differ from those on desktops. Marketing leaders should determine what role their mobile site serves for their customers and prospects, what they want to accomplish and how they use their mobile site. Mobile sites that translate this knowledge into focused, validated mobile experiences have high adoption and customer satisfaction levels, and deliver conversions.
  2. Make data-driven content choices  A mobile site should never be a condensed version of a desktop site. Marketers must take a data-driven assessment of content to ensure that their mobile site has the amount and type of content and functionality their customers need to accomplish their goals.
  3. Research and test beyond speed and performance  Many organizations test their mobile site’s speed and performance but stop their testing efforts after that. Marketing leaders must conduct user research and testing on mobile sites before, during and after development. This will reveal where interactions are confusing, where customer journeys are prolonged or get interrupted by environmental as well as design elements, and where content gaps exist.

“As mobile usage continues to grow, so does the importance of mobile websites. Marketers must understand why customers are visiting their organization’s site and what content they need to accomplish their goals,” added Ms. Mennella. “It is only by putting the customer first that going mobile will work.”

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From Billboards to Big Data: The Future of Advertising Amid the Rise of Emerging Tech

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zilliqa logo The Golden Age of Advertising saw the shift from print to the earliest iterations of digital, amid the rise of broadcast and television, following shoppers into their homes and propelling advertising towards the personal. With the birth of market research, Personalization became more of a science than an art,  enabling advertisers to better target their efforts and paving the way towards big data as we know it. In 2019, programmatic advertising – a new niche in Digital Advertising – is set to become an $84 billion industry.

Programmatic advertising is estimated to account for 65% of global ad spends and is projected to see exponential growth over the next few years. To capture this value, businesses must use automation and data to target advertisements to user preferences. The implications of this span far and wide, from the challenges of being privacy compliant in the face of stringent data regulations such as GDPR, to the perennial problem of ad fraud and ensuring that advertisements are brand-safe. There is a tremendous potential for Blockchain to tackle such issues endemic to the advertising supply chain, namely transparency, automation, and decentralization.

Data-Driven or Distressed by Data?

In the 90s, widespread access to the Internet presented unparalleled opportunities for consumer engagement. For advertisers, the transition from traditional to digital ushered in a new era of advertising, characterized by consumer profiling and personalization. Over time, the rise in data breaches, hacks, and controversies as a result of data gathering practices, has led to increased debates surrounding privacy and misuse of information. Most notably, the Facebook-Cambridge Analytica scandal resulted in a staggering 87 million users whose personal information was improperly leaked to the consulting firm.

In line with the increasing regulatory focus on personal data protection, data-driven advertising has now been met with greater scrutiny, indicating the need for a closer look at why data is being collected and how it will be treated. Indeed, 71% of the US-based consumers have expressed that they trust brands with their personal information. In such an environment, it bears merit to bring data autonomy back to the user, effectively putting the task of personalization back in the hands of the consumer. Besides the urgently needed required regulatory changes, can technology itself provide solutions to some of the problems it has caused?

Within the Blockchain space, several projects are working to tackle this issue actively, with some allowing for users to be rewarded for brand interactions or to monetize their data as it’s collected by advertisers in order to receive far better-targeted ads. Some platforms, for example, reward users with discounts and rebates when they interact with their brand partners. Blockchain also has the ability to show users which companies have access to their data and allows them to stop sharing the information when they choose. Within a distributed, transparent system, users are granted greater agency over their own data, allowing them to choose what information should be shared, how it’s being shared, and with whom.

Verified Views or Funding Fraud?

Ad fraud has been a long-standing issue in the Digital Advertising sector amid the shift towards programmatic and automated means of real-time bidding. After a research study in 2015, the Association of National Advertisers (ANA) concluded that 100 percent of the ad campaigns it analyzed had been served to automated software programs known as bots, with up to 30 percent of the funds for these campaigns wasted on non-human impressions — a problem the ANA believes could cost a cumulative $50 billion per year in the U.S. by 2025. Programmatic ad buys also displayed higher levels of fraud than direct media buys, with programmatic videos being served 73% more bots than the study’s overall average.

It was estimated that ad fraud takes about $1 for every $3 spent on digital ads, and according to a 2017 report, global advertising revenue wasted on ad fraud could amount to $16.4 billion in that year alone. Such staggering financial losses underscore the need for a solution to help the Marketing ecosystem manage their media investments with far greater transparency and control, particularly when battling a  backdrop of increasingly sophisticated fraudsters. The pervasiveness of ad fraud can be attributed to the opaque and complex network of platforms and agencies, but the implementation of solutions built Blockchain could likely combat these issues, making the potential savings in advertising dollars a huge benefit for both advertisers and publishers.

Amid the automation offered by programmatic advertising, Blockchain has the potential to add a new layer of transparency and accountability to the advertising supply chain ecosystem, empowering stakeholders to verify the placement of their campaigns and measure ad impressions with no bias from intermediaries. At Zilliqa, we worked on Project Proton, which aims to make advertising more efficient and transparent.

Impressions derived from multiple data sources can be aggregated in near real-time without the need for intermediaries. Smart contracts on Zilliqa’s high-throughput blockchain will then process these transactions, giving all parties in the programmatic chain visibility over transactions throughout the course of an advertising campaign. As smart contracts are self-executing pieces of code on the Blockchain, it reduces the ambiguity in business rules. Settlements can be automated in accordance with contract parameters to ensure that only impressions that meet the advertisers’ conditions are paid.

For example, an advertiser can set a condition that only pays out ad spends to impressions deemed viewable under brand-safe context. Such technologies have the ability to generate even greater cost-efficiencies to optimize the current business model in place in the Digital Advertising industry today.

In the wake of data privacy scandals, heightened regulations, and deteriorating trust in digital companies, marketers have their work cut out for them in setting consumers’ minds at ease when it comes to the security of their personal information. While the power of personalization reigns supreme, resting on the promise of regulatory frameworks simply isn’t enough. With this in mind, the advertising industry needs to build customer trust by shifting towards a model of greater accountability that prioritizes the consumers’ right to privacy and ethical data use, while improving the transparency with other players in the space. For this, blockchain could be the answer.

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New Survey Reveals Only 12% of Today’s Enterprises Have Fully Transitioned to Modern Tools.

A new IT Operations Management survey found that enterprises depending exclusively on legacy monitoring tools are falling behind in business agility and operational efficiency. The commissioned study, conducted by Forrester Consulting, uncovered that organizations with disjointed and outdated IT offerings that utilize legacy tools and strategies are trapped in a perpetual survival mode and unable to innovate. Only an alarming 12% of respondents report having fully transitioned to modern monitoring tools, with 37% still relying exclusively on legacy tools keeping them stuck in a digital deadlock.

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Respondents revealed that legacy toolsets remain prevalent in their IT ecosystem, further relaying the negative implications of legacy IT vendors and tools that undermine enterprises service resilience, fast mean-time-to resolution, and the ability to automate to scale. A full 86% said they still using at least one legacy tool, which is actively exposing their business to negative consequences, primarily high costs of IT support, service degradation, and increased security risks.

Top findings from the ITOM study include:

  • A third (33%) of companies are using 20 or more infrastructure and application monitoring tools that contribute to IT complexity;
  • Legacy tools are causing lengthened service disruptions and poor customer experience, while not supporting the shift to hybrid-cloud environments or new application architectures
  • End-to-end visibility into IT assets across hybrid architectures was named a significant technical benefit of AIOps by 49% of respondents;
  • 68% of decision-makers cite business agility as the top driver for changes in IT operations.

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The Opportunity Ahead

Mature enterprises are attempting to match their digital-native counterparts by adopting cloud-based architectures, but continue to fall short, as many modern tools are unable to manage outdated legacy systems. To address IT visibility and remediation challenges, over two-thirds (68%) of companies surveyed have plans to invest in AIOps-enabled monitoring solutions over the next 12 months. These solutions apply AI/ML-driven analytics to business and operations data to make correlations and provide real-time insights that allow IT operations teams to resolve incidents faster–and avoid incidents altogether. IT decision-makers reported that the major benefits of AIOps solutions include increased operational efficiency and business agility, as well as reduced cost of downtime.

“Enterprises that operate on dozens of legacy vendor tools are siloing the view of their IT environment, leading to prolonged service disruptions, issues with incident resolution, and ultimately, providing for a poor customer experience. These “survival mode enterprises” have little chance of getting ahead of the agility curve and are in real danger of being left behind,” said Dave Link, founder and CEO of ScienceLogic. “As the adoption of newer technologies like containers and microservices continues to rise, forward-thinking companies will drive extensive automation with artificial intelligence and machine learning algorithms. This study shows that companies will need to adopt innovations like AIOps to ensure a successful modernization and automation journey.”

“These enterprises are starting to take the leap to modernize their IT environment, however, survival will require a cultural shift in how people and organizations understand the flow and impact of clean data as part of a broader strategy towards automation,” said Link. “The reality is that those who have not started are already behind, but it is not too late to future-proofs your IT systems and teams so they may focus on innovative advancements to propel your enterprise to market success.”

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Bold360 Optimizes Workflows for Behind-the-Scenes Customer Support Teams

Ai-Powered Search Enhancements and Advanced Management Tools Bring More Effective Coaching and Empower Teams to Work Smarter, Not Just Harder.

 LogMeIn announced enhancements to its AI-powered Bold360 suite that make it easier for supervisors, content managers, and other critical behind-the-scenes customer service teams to work smarter, faster, and improve overall performance. From aggregating valuable information to more advanced agent monitoring, these latest features drive operational efficiencies and empower support teams to deliver a better customer experience.

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“Changing customer expectations are shifting the dynamic of customer service teams across the board. In particular, a supervisor’s role is evolving from task master and policy enforcer to coach and strategic decision-maker,” said Ryan Lester, Senior Director of Customer Engagement Technologies at LogMeIn. “With these latest updates, Bold360 supports the demands of their evolving roles and ensures they spend less time navigating systems and more time guiding their agents to better serve customers.”

Building upon the momentum of previous Bold360 releases, these latest improvements offer:

Best-in-Class Knowledge Management Tools: This iteration of the Bold360’s Search Optimizer makes it easier than ever for knowledge and content managers to identify gaps and quickly address them, all within a single interface. New functionality includes:

  • Robust search and filter on customer intents, building on Bold360’s industry-leading Voices Dashboard
  • Task-driven interface to manage unanswered, answered, channeled, and muted intents
  • Ability to create articles for unresolved intents directly in the Search Optimizer
  • Add additional phrasings to an article directly from an unresolved intent

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Robust Engagement Monitoring: The updated Monitor View arms supervisors with faster access to information they need to act on. With one click, supervisors can see the full content of live chats, chatbot engagements, emails, SMS texts, and messaging channels like Facebook Messenger, allowing them to keep a more detailed watch on engagements and quickly address issues as they arise.

Better Workload Organization: A new chat flagging feature makes it easier for agents to mark an engagement and come back to it later if they need to follow up with a customer or request supervisor review. Additionally, the Monitor View for supervisors can be filtered by agent flags so that supervisors can easily keep tabs on open engagements.

ISO 27001 Certification and New Security Controls: Bold360 has met the ISO 27001 Certification requirements for managing sensitive company information so that it remains secure. Additionally, Bold360 now offers IP Whitelisting for Agent Logins, which gives administrators the ability to restrict which networks agents can log into from the Bold360 Web Workspace. Whitelisting gives administrators peace of mind that their support environment is secure without the burden of manually monitoring logins.

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M-Files Brings Intelligent Information Management to Microsoft Teams

M-Files AI-Powered Solution Connects Business Systems, Streamlines Workflows and Supports Compliance to Dramatically Improve Document Management and Collaboration in Microsoft Teams

 M-Files Corporation, the intelligent information management company, announced enhancements to its Microsoft Teams solution that will drive new efficiencies and collaboration across organizations. M-Files now provides AI-powered information management across different Teams channels, Office 365 applications, SharePoint sites and other systems and content repositories – all within the familiar Teams application.

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Inside the Microsoft Teams interface, users search for information across disparate systems and archives and collaborate with coworkers on sensitive content. Without an automated solution that supports Microsoft Teams collaboration in managing this enterprise information, businesses are at risk of content silos and duplicated documents, inhibiting productivity and compliance with company governance and industry standards and regulations.

M-Files enables Microsoft Teams users to automate information management with AI-powered metadata, workflows and permissions. Within the Teams user interface, M-Files connects network folders, SharePoint, file sharing services, ECM systems, CRM, ERP and other business systems and repositories all in one view, breaking down content silos across the organization. Using artificial intelligence, M-Files automatically tags documents with the correct metadata to ensure proper document categorization and permissions. M-Files provides access to relevant documents via multiple Teams channels or directly within familiar Office applications, such as Word and Excel, to ensure users are always working with the correct, latest version of a document.

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M-Files also provides specialized solution templates that can be customized for Microsoft Teams to address customers’ compliance and regulatory needs. These solutions offer automatic recordkeeping and archival of materials that are vital to proving compliance and passing an audit. Additionally, M-Files automatically manages access control lists and metadata-based security rules, providing a single sign-on experience to all data via Azure AD authentication. Within Microsoft Teams, users now have access to:

  • M-Files HR to manage employee documents, information, and onboarding/employee lifecycle processes
  • M-Files Contract Management to streamline contract management processes
  • M-Files QMS to manage rigorous quality and compliance documentation, including standard operating procedures, training records, CAPAs, and more

“With our M-Files solution for Microsoft Teams, we are bringing together next-generation intelligent information management with world-class collaboration, offering a new roadmap for digital transformation across the enterprise,” said Mika Javanainen, vice president of product marketing at
M-Files. “Together, M-Files and Microsoft Teams seamlessly complement Office 365 applications and other business systems, enhancing the digital workplace with a single digital business hub for all enterprise information, automated business processes and customized compliance solutions.”

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Hard Rock International Appoints Elena Alvarez To Vice President Of Sales & Marketing – Company Cafes

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Alvarez Approaches New Role with Nearly 14 Years of Experience at Hard Rock

Hard Rock International announced the appointment of Elena Alvarez to Vice President of Sales & Marketing – Company Cafes. Alvarez, who has been with Hard Rock for nearly 14 years, previously held the position of Director of Sales & Marketing, Europe, where she managed Sales & Marketing for Hard Rock Cafe locations in 13 countries across the continent, aligning the organization’s objectives with business strategy through active participation in corporate strategic planning, sales strategy development, forecasting, sales resource planning and budgeting for 24 Hard Rock Cafe locations throughout Europe.

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In her new role, Alvarez will be responsible for the entire Sales & Marketing function for Cafe Operations, including 43 Cafes in North America and 24 Cafes in Europe. She will report directly to David Pellow, Senior Vice President of Cafe Operations at Hard Rock International.

“Elena has developed extensive senior level managerial experience with our company and is one of our most qualified Directors,” said Stephen K. Judge, President of Cafe Operations at Hard Rock International. “We are confident in her ability to thrive in her new role and look forward to the contributions she will continue to make to the organization.”

Alvarez began her career with Hard Rock as Sales & Marketing Manager of Hard Rock Cafe Barcelona in April 2005 and after three years, was promoted to the Regional Sales & Marketing Manager role based in London. During her time in Europe, Alvarez developed creative strategic initiatives for all European Cafes, leveraging hospitality and entertainment relationships to drive top line Cafe and retail sales, while heightening consumer awareness.

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Throughout her tenure with Hard Rock, Alvarez has assisted in the implementation of Sales & Marketing structure in nine new Hard Rock Cafe locations across Europe. Further, she has been instrumental in the success Hard Rock Cafe anniversaries, grand openings, events and concerts in iconic locations throughout Europe. She has also been a member of the Hard Rock Heals Foundation Grants Advisory Council, part of the charitable arm of Hard Rock International, since 2017.

Alvarez also helped to establish a collaboration between Hard Rock Cafe and the Vicente Ferrer Foundation in Europe. Throughout this collaboration, which remained intact from 2006 through 2016, Alvarez and her team helped to better the community through actions such as building schools and homes for those in need, delivering thousands of bicycles to high school students, collaborating with special education centers to serve hundreds of children with mental disability or cerebral palsy and financing medical equipment for Bathalapalli Hospital, which helps more than two hundred thousand patients annually.

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Omnicom Public Relations Group Appoints Erin Lanuti to New Chief Innovation Officer Role

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Omnicom Public Relations Group (OPRG) announced the appointment of Erin Lanuti as Chief Innovation Officer. In this new position, Lanuti will be responsible for digital innovation and product development, working closely with all agencies to scale and build performance-driven offerings in areas such as social media, content marketing, creative, influencer marketing, media relations, SEO and ecommerce. Lanuti will report to OPRG CEO Karen van Bergen and be based in New York.

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“Erin has a proven track record of building and scaling digital solutions globally across marketing disciplines,” said van Bergen. “Her expertise will be instrumental across all OPRG agencies as we continue to focus on demonstrating the true business value of communications for clients. We’re thrilled to have her on our team.”

Lanuti joins OPRG from Publicis, having spent nine years driving integrated marketing and digital transformation across MSLGROUP and Performics. She developed and scaled globally a suite of global performance marketing solutions including Conversation2Commerce, a solution that linked PR to a measurable business impact across ecommerce, sales and brand lift.

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“OPRG is uniquely positioned in the industry with its unrivaled scale and access to the breadth and depth of Omnicom resources,” said Lanuti. “I couldn’t be more excited to join OPRG and partner with its amazing agencies to capitalize on this opportunity and accelerate innovation.”

She has been awarded “Innovator of the Year” by the International Business Awards, “Digital 40 over 40” by Campaign Magazine and added to the prestigious “Innovator 25” by the Holmes Report.

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