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Algolia Raises $110 Million in Funding

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Series C Investment from Accel and Salesforce Ventures Reflects Growing Need to Deliver World-class Search and Discovery Experiences

Algolia, the leading Search and Discovery solution, announced it has raised $110 million in funding. The company’s Series C was led by existing investor Accel, with additional investments from Salesforce Ventures and several other leading firms.

There are over 4.5 billion people on the web today. They are searching across 1.8 billion websites and millions of apps3. Algolia’s mission is to help businesses of any size take control of how people search, discover, and find their products and content through a personalized and relevant experience. Algolia’s Search-as-a-Service solution and suite of APIs are purpose-built to be developer-friendly and easy to implement while its analytics, personalization, and A/B testing capabilities enable business users to maximize growth.

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The company is experiencing explosive growth with over 8,000 customers using Algolia’s technology to delight their users by presenting the products and content they want in milliseconds. Leading companies including Stripe, Slack, Intuit, Discovery, Sephora, Lacoste, LVMH, and Birchbox use Algolia to deliver fast, engaging, and relevant digital experiences that drive results.

“For too long, organizations have had to choose between building resource-intensive search tools by themselves and using lower-cost — but inflexible — set-it-and-forget-it search solutions,” said Nicolas Dessaigne, Co-founder and CEO, Algolia. “Algolia solves for both by removing the cost and complexity of building search, while empowering businesses to create tailored experiences that engage and delight customers. Our rapid customer growth underscores both the market’s need to deliver amazing consumer experiences, and Algolia’s ability to help customers achieve these experiences.”

“With a world-class team of search experts and a passionate customer base, Algolia has become the market leader in Search-as-a-Service,” said Nate Niparko, Partner, Accel. “Algolia is accelerating innovation in personalized and intelligent search, enabling companies to deliver a great user experience that drives improved business results. We are excited to double down on Algolia and support their mission to lead the search and discovery market.”

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“Algolia has been a great search innovator and delivers unique experiences for customers across Commerce,” said Mike Micucci, CEO, Salesforce Commerce Cloud. “Algolia’s integration into the Commerce Cloud platform will continue to drive momentum and mutual success with our developer, partner, and customer community.”

“Our customers demand an intuitive, stellar experience that Lacoste is known for worldwide,” said Jérémie Szpiro, Global Digital Director, Lacoste. “The combination of Algolia and Salesforce Commerce Cloud is a critical part of delivering this digital experience across Lacoste platforms globally and has helped double our global sales.”

“Delivering a fast, relevant experience to our online customers is a top priority,” said Nick Maupin, Product Manager, Under Armour. “With Algolia, Under Armour has been able to move from a manual, time-intensive search tool to a fast, intuitive and insight-driven search experience to deliver what our customers are searching for.”

Algolia will use the funds to support its tremendous growth by focusing on further global expansion across the US, Europe and Asia-Pacific. The new funding will also support research and development teams to continue innovating and evolving Algolia’s Search-as-a-Service platform, focusing on personalization, machine learning, and voice search capabilities. Investors that participated in the Series C round also include Alven, DAG Ventures, Founders Circle, Owl Rock Capital, SaaStr Fund, and World Innovation Lab. Additionally, Accel’s Niparko has joined Algolia’s board of directors.

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Data Remains Critical Barrier to B2B Customer Experience According to Annual Dun & Bradstreet Report

One in three marketers cites activating data as biggest hurdle

Dun & Bradstreet released its fifth annual Data-Driven Marketing and Advertising Outlook, which shows a strong focus on customer experience (CX) and personalized marketing approaches, as B2B businesses try to keep pace with B2C practices.

The study confirms that, though B2B Marketers overwhelmingly think they should be as focused on the customer experience as their B2C counterparts (88%), a quarter of respondents feel they are still lagging behind their competition in the CX arena.

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“It’s not a surprise that B2B businesses are having trouble when it comes to delivering on CX,” said Lauren Bakewell, Chief Product Officer, Sales & Marketing Solutions at Dun & Bradstreet. “Unlike B2C, in B2B there is not a single buyer, so having a full customer picture of both the individual and the account is critical to deliver on the promise of personalization.”

So why are B2B brands struggling with CX? Over a third of the respondents surveyed said their biggest CX hurdle was their inability to leverage the data and data tools they already have in place. They also cited the inability to identify customer touchpoints (26%) and lack of insight into the customer journey (26%) as key challenges.

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With data identified as the biggest challenge, it makes sense that data governance is becoming a key focus for B2B marketers who want to improve the customer experience. Siloed data and incomplete customer data top the list of data governance challenges; however, the study also showed that marketers are realizing the benefits of emerging technologies like customer data platforms (CDPs) and Data Management Platforms (DMPs) to help manage their data deluge, with usage of both rising since last year’s report (9% and 7%, respectively). In addition, over 84% of marketers say their teams will be putting more focus on data in the next year.

Another sign that B2B businesses are focusing on the need for personalization in CX is the fact that account-based marketing (ABM) continues to rate highly in the survey, with over 60% of respondents indicating they are currently using an ABM approach in their organization.

“Creating a consistent customer experience across both digital and offline channels is critical for today’s B2B marketer to be successful,” says Bakewell. “Without the ability to centralize the many aspects of customer and prospect data, it is very difficult to see customers holistically at both an account and individual level and deliver a personalized and consistent customer experience to each. Simply put, informed and personalized omnichannel experiences mean more sales, stronger loyalty and greater long-term customer value.”

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CleverTap Completes $35 Million Series C Funding to Drive Global Growth

Tiger Global Management, Sequoia Capital India Deepen Investment in Company’s Winning Platform for Mobile Customer Engagement and Retention

 CleverTap, the leading AI-powered customer lifecycle and user retention platform, announced it has completed its Series C investment round, allowing further acceleration as a global leader in mobile app marketing. Growing at 250% YoY since 2015, CleverTap intends to use the funds to build out its new US-based engineering hub, add enhanced predictive capabilities to its market-leading platform, and fuel an aggressive global go-to-market expansion strategy.

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CleverTap’s Series C round is led by existing investors Tiger Global Management and Sequoia India. This new funding increases CleverTap’s outside investment to $61 million since the beginning of 2019 — a period that has seen the company’s valuation more than double from $150 million to $385 million.

“Leading companies know that the key to driving revenue growth in the mobile app space is increasing user retention and raising long-term customer lifetime value,” said Sunil Thomas, co-founder and CEO of CleverTap. “We’re in the unique position to deliver a holistic solution that not only provides actionable customer insights but also delivers the right message to drive deeper engagement based on real-time customer usage—all at scale. This latest round of funding will enable CleverTap to help more companies achieve their retention goals as they build long-lasting relationships with their customers.”

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CleverTap’s customer lifecycle and user retention platform leverages machine learning to offer a robust engagement suite that enables brands to convert, engage, retain, and grow their mobile user base. The acclaimed solution has been adopted by some of the world’s leading organizations across multiple industries, and customer growth has surged over 2X over the past year alone with an average of over eight billion user actions processed each day. CleverTap has helped generate over $2B US in incremental revenue for its customers, and currently reaches more than one billion devices and over 8,000 consumer apps in more than 100 countries.

“There is a clear lack of viable solutions in the market today that drive the needed business outcomes for mobile conversion, retention, and growth,” said, Mohit Bhatnagar, Managing Director, Sequoia Capital India LLP. “CleverTap is solving a significant pain point for marketers by offering a user retention platform that can exponentially increase customer lifetime value and long-term growth.”

Global expansion and product development will be primary areas of emphasis for the company. Funds will be used to fuel team growth across engineering, development, sales, and marketing across the US, Latin America, Europe, and Asia, allowing CleverTap to expand on its growing technology leadership position and drive awareness in expanding territories.

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Bidgely CEO Abhay Gupta to Deliver Utility Artificial Intelligence Keynote at Utility Analytics Week 2019

Company Executives Illustrate How Artificial Intelligence Enables a Personalized Energy Experience During Sessions Throughout Event

Bidgely CEO and Co-founder Abhay Gupta will deliver a keynote address at the inaugural Utility Analytics Institute Leadership Forum happening during Utility Analytics Week 2019, which will be held in Phoenix, Ariz., from October 21-25, 2019. Joined by top Bidgely executives in attendance, Gupta will highlight at the Leadership Forum how artificial intelligence (AI) can help utilities understand each consumer in depth to create a personalized energy experience during his keynote on October 22 at 9am local time, titled “Utility AI – Transitioning the Utility Business Model from Kilowatts to Kilobytes.”

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“Explanatory AI for the energy industry has become critical for empowering utilities to drive a hyper-personalized customer journey – guiding customers from engagement to experience to trust in their utility as a transformational digital brand,” said Bidgely CEO Abhay Gupta. “Utility Analytics Week promises to be a powerful event for driving forward utilities into the next data-driven industrial revolution and placing them in the center of the new energy universe for consumers.”

In addition to Gupta’s keynote, attendees of Utility Analytics Week can hear from Bidgely leadership at the following events:

  • “AMI Insights – Creating the Most Accurate, Actionable, and Advanced Consumer Profile” (S406) with CTO Vivek Garud, Thursday, October 24 from 2:45pm-3:45pm.
  • “Bidgely – Case Studies of Analytics in Action” (Roundtable Discussion 8) with Director of Sales Steve McCracken, Friday, October 25 from 7:30am-8:30am.
  • “Voices of Experience – Leveraging AMI Networks and Data” (General Session 4) with Chief Revenue Officer Eric Warner, October 25 from 11:00am-12:00pm.

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Bidgely is an AI-powered SaaS Company that enables utilities to create greater business value and accelerate our path towards zero carbon by delivering personalized customer experience. Powered by our unique patented technology, Bidgely’s UtilityAI platform transforms multiple dimensions of customer data – such as energy consumption, demographic, and interactions – into deeply accurate and actionable consumer energy insights. We leverage these insights to empower each customer with personalized recommendations, tailored to their individual personality and lifestyle, usage attributes, behavioral patterns, purchase propensity, and beyond. From smart thermostats to EV chargers, solar PVs or personalized / ToU tariffs, UtilityAI recommends new value-added products and services to the right customer at the right time. With roots in Silicon Valley, Bidgely has over 14 energy patents, $50M+ in funding, retains 30+ data scientists, and brings a passion for AI to utilities serving residential customers around the world.

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Comcast Announces Appointment Of Dennis Mathew As Senior Vice President Of Western New England Region

Comcast announced that Dennis Mathew has been named Senior Vice President of the company’s Western New England Region, which employs more than 1,600 people and encompasses 300 communities in Connecticut, western MassachusettsVermont, western New Hampshire and New York. In this role, Mathew is the top executive responsible for all aspects of the business including sales, marketing, operations, financial performance and the customer experience.

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“I’m thrilled Dennis has accepted this role and I am confident his strong leadership and commitment to excellence, combined with his passion and proven track record for delivering superb products and services, sets our Western New England team up for continued success,” said Kevin Casey, President of Comcast’s Northeast Division, which includes 14 northeastern states from Maine through Virginia and the District of Columbia.

Mathew has held a series of progressively more senior management positions at Comcast over the past 15 years. He most recently served as Vice President & General Manager of Xfinity Home at Comcast’s Headquarters in Philadelphia and previously held management roles on the Xfinity Internet product team launching new products and services and Comcast’s audit organization, where he performed enterprise-wide risk assessments. Prior to joining Comcast, Mathew held management positions focused on technology risk consulting with both PricewaterhouseCoopers and Arthur Andersen.

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“This is an exciting time to be part of Comcast and the Western New England Region, with amazing product innovation taking place every day and tremendous progress toward delivering a world-class customer experience,” said Mathew.

Mathew is active in many community and professional organizations. He is a graduate of the National Association of Multi-Ethnicity in Communications’ Executive Leadership Development Program and Comcast’s Executive Leadership Career Advancement Program. Mathew has also been recognized by Philadelphia Business Journal and Multichannel News on their “40 Under 40” lists and was just named one of the “Most Influential Minorities” in the cable industry by Cablefax: The Magazine. In addition, he serves as a Deacon at his local church and sits on the Board of Directors of Bombay Teen Challenge, a nonprofit organization whose mission is to prevent the human trafficking of young girls in India.

Mathew earned his Bachelor of Science from University of Pennsylvania’s Wharton School and resides in Avon, Connecticut with his wife and their two daughters. He will be based in the region’s headquarters located in Berlin, Connecticut.

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Telefónica Selects Swrve To Drive Customer Engagement

Swrve Selected as Premier Technology Partner for Telefónica, One of the World’s Largest Telecom Operators and Mobile Network Providers

Swrve, the world leader in real-time, relevant customer engagement, announced that Telefónica, one of the largest telecommunication operators and mobile network providers in the world, has chosen Swrve to drive app adoption, engagement, and subscriber satisfaction. With this partnership, Telefónica will be able to reliably scale relevant, real time customer experiences to more than 350 million customers across 14 countries worldwide.

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Telefónica has chosen Swrve as their technology partner to deliver hyper-relevant, individualized subscriber experiences in real time and process and segment millions of behavioral data points in milliseconds. Swrve will partner with Telefónica to drive subscriber acquisition, engagement, retention and revenue by:

  • Understanding in real time where and when subscribers are most likely to engage and appreciate the value of timely and relevant messages
  • Monitoring feature usage and deep behavioral targeting to deliver relevant messages to users that haven’t taken advantage of specific app capabilities, promotions, and more
  • Identifying frequent users and engage them for feedback and app store reviews.

“To drive the growth of our services, we need a level of customer engagement that sets standards of excellence for timeliness, personalization, and relevance,” said Fabio Bruggioni, Global Digital Platform Director at Telefónica. “We selected Swrve for their powerful AI, targeting, triggering, and real-time capabilities, as well as their in-depth understanding and ability to execute on our core business needs.”

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“Swrve’s unique ability to monitor and act on deep customer behavioral data in sub-second time frames will be of huge benefit to the Telefónica team in their rollout of Smart Notifications, Smart WiFi, e-Care Apps, Video Streaming Apps and more,” said Tom Aitchison, CEO of Swrve. “Our platform was built from the ground up to meet those needs and we are excited to partner with Telefónica to elevate their customer experience through better engagement. We couldn’t be happier with Telefónica’s decision to make Swrve their premier technology partner.”

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Deloitte Publishes Inaugural 2020 Global Marketing Trends Report: Identifies Seven Key Trends to Help C-suite Leaders Place Humans at the Center of Their Work

Key Takeaways

  • Trends encompass purpose, human experience, fusion, trust, participation, talent and agility.
  • A common theme across all trends — human connection matters more than anything else.
  • In an increasingly digital world that often lacks a human touch, people can feel more isolated, underrepresented and unfulfilled; all reasons why the human experience is vital today.
  • Digital technologies are making it easier for consumers to navigate through their busy lives, but they can also erode a human connection — increasingly creating an “experience debt” between brands and their customers.
  • Companies that lead with purpose and build their ecosystems around it can achieve greater loyalty, consistency and relevance with consumers and their employees.

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Why does it matter to C-suite leaders?
Every organization and individual is operating in an era of unprecedented technological innovation. According to Statista’s Internet of Things report, there are more than 26 billion smart devices in circulation — that is, more than three smart devices on average for every person across the globe — C-suite leaders are challenged to form authentic digital connections with key stakeholders. This report is designed to guide C-suite leadership in developing strategies for today’s fast-changing digital age, while keeping the human experience at the center of their work. Through interviews with more than 80 subject matter experts across the globe, Deloitte identified seven key trends that likely every business will need to focus on over the next 18 to 24 months to continue evolving socially and human-conscious enterprises.

Elevating the human experience
While digital technologies make it easier to navigate through busy lives, they can erode the fundamental elements of human connection. When digital connections —personal and professional — lack a human touch, people can feel isolated, underrepresented and unfulfilled. This can result in quick answers to narrowly defined problems versus more sustainable solutions. The rapid pace of digital change is adding to a buildup of these unintended consequences, which Deloitte calls “experience debt.” This debt has far-reaching implications for humans who navigate these digital solutions. To pay down this experience debt, organizations and their ecosystems should focus on elevating the human experience. For businesses, this means striving to address unmet human needs for connection by aligning customers, the workforce, and partners to a common purpose.

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Purpose is everything
A clear purpose can be critical for organizations — it articulates why an organization exists, what problems it is trying to solve, and who it wants to be to each human it impacts. Businesses are using purpose to create deeper connections with consumers, doing more for the communities in which they work, attract and retain talent, and achieve greater results and impact in the process. Companies that lead with purpose and build around it can achieve continued loyalty, consistency and relevance in the lives of consumers. What’s more, according to recent data from the June 2019 Harvard Business Review article, “181 Tops CEOs Have Realized Companies Need a Purpose Beyond Profit,” companies with high levels of purpose outperform the market by 5–7% per year, on par with companies with best-in-class governance and innovative capabilities. By leading with purpose, many companies are outpacing their competitors and leaving an impact on everyone they touch.

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Inbound Ignited Becomes A HubSpot Silver Certified Agency Partner

Inbound Ignited, a digital marketing and sales enablement firm, announced that it has become a HubSpot Silver Certified Agency Partner. HubSpot, a leading growth platform, works with partners to help businesses achieve success with their cutting-edge software, strategy, and support.

Inbound Ignited has made use of the HubSpot platform and methodologies to engage prospects and turn them into clients. They’ve also made good use of the technologies available to them helping their clients attract more leads, improve close rates, and increase revenues.

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Inbound Ignited provides inbound marketing, sales enablement, and marketing platform optimization services for the financial services industries, with a focus on inbound marketing, email marketing, sales enablement, and other digital solutions.

Inbound Ignited specializes in serving vendors and suppliers that sell to banks, mortgage companies, and credit unions. They work with clients of all sizes, from the banking and mortgage industry’s most recognizable brands to early-stage start-ups. They have been able to help clients attract more site visitors, generate more leads and enable sales teams to work more efficiently and effectively.

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HubSpot is a leading growth platform. Since 2006, HubSpot has been on a mission to make the world more inbound. Today, over 64,500 total customers in more than 100 countries use HubSpot’s award-winning software, services, and support to transform the way they attract, engage, and delight customers. Comprised of Marketing Hub, Sales Hub, Service Hub, and a powerful free CRM, HubSpot gives companies the tools they need to Grow Better.

HubSpot has been named a top place to work by Glassdoor, Fortune, The Boston Globe, and The Boston Business Journal. The company is headquartered in Cambridge, MA with offices in Dublin, IrelandSingaporeSydney, AustraliaTokyo, JapanBerlin, Germany; Bogotá, ColombiaParis, France; and Portsmouth, NH.

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Agiloft Recognized as Value Leader and Customer Leader by Spend Matters

Featured in Spend Matters’ Q3 2019 Contract Lifecycle Management SolutionMap

One of the leading providers of BPM software – Agiloft has been rated by Spend Matters, as a Value Leader and Customer Leader in its Q3 2019 Contract Lifecycle Management SolutionMap. The SolutionMap helps procurement professionals rank various technology vendors based on their recent innovations, customer experience, and process competency of their solutions.

Spend Matters ranked Agiloft as a leader in all the categories for the second quarter in a row. Agiloft was ranked in the top right quadrant in all four organizational personas including Turn-Key, Configurator, Deep, and CIO-Friendly.

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The Contract Lifecycle Management Industry is Undergoing a Digital Evolution

Colin Earl, CEO of Agiloft said, “Contracts are the essence of modern commerce. The CLM industry is undergoing a digital evolution as business velocity and the rising cost of contract processing demand faster and more efficient processes.” Colin also added that it was essential that companies understood how to extend the reach of their CLM strategy by imbedding and integrating contract information into broader commercial processes.

He also told that Agiloft was proud to be consistently recognized as the most configurable CLM solution on the market and that will its customers drive enterprise-wide value creation from a fully-integrated CLM strategy.

The year 2009 has been very happening for the company so far. It has received numerous accolades already. It was recognized as a Value Leader in the Q2 Spend Matters’ Contract Management SolutionMap in July this year. 

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Earlier in April, Agiloft was also named to Spend Matters’ “50 Procurement Providers to Watch” list for the third year in a row. In addition, Agiloft also received the 2019 Excellence in Customer Service Award from Business Intelligence Group and was named PC Mag Editor’s Choice for Contract Management Software for the fourth consecutive year. The company is also hosting its first-ever user conference, Agiloft Summit 2019, in October this year. The conference will revolve around emerging industry trends and contributions of Agiloft in overcoming challenges and boosting productivity.

Agiloft now serves over three million customers worldwide that encompass companies of all sizes including Fortune 100 companies and government agencies. Its product suite for Contract Management Software, Custom Workflow, Service Desk and a lot more allows businesses to automate processes that are too complex for competing vendors. IcertisAPPTUSContractbook, Symfact, and Trackado are some of the other powerful Contract Management solutions.

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Video Conferencing Services Expert, IVCi, Lists Four Solutions to Enhance Your Huddle Room

With the open office floor plan taking over workplaces around the world, workers have been turning to huddle rooms as a refuge from the constant noise, interruptions, and chatter that come from an open office space. Huddle rooms are efficient and designed to pack the most utility in the smallest space, oftentimes including basic accommodations for group meetings and conferences that need to take place in a private setting. However, as great as the classic huddle room is, there are a few key upgrades you can use to enhance its effectiveness. Video conferencing services expert, IVCi, lists four solutions to enhance your office’s huddle room below.

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  1. Wireless Information Sharing. Technological difficulties plague meetings all the time in the corporate world. Enhancing your huddle room with wireless information sharing can cut down on lost time and provide an easy, streamlined way to share content and information across devices. This benefit increases employee collaboration, as materials can be freely exchanged between those connected to the network.
  2. High Quality & High Resolution Presentation Technology. Huddle rooms make for great places to hold small group presentations and pitches, alongside acting as a practice stage for bigger company keynotes. Fitting a huddle room with high quality, high resolution presentation technology makes the space more valuable to employees. Ensuring the screen can handle multiple resolutions and sizes is a must to accommodate every type of software and preference.
  3. Centralized Control. Huddle rooms equipped with all of this technology need to be united under one central management system, otherwise they lose their efficiency. Having centralized control of all the tech in the huddle room makes operations a breeze; your employees will have the power to control all of their collaboration from one place, in addition to huddle room schedules and custom AV settings for each piece of equipment as needed.
  4. Video Conferencing Software. The most valuable addition to a huddle room is video conferencing software and equipment. Having high-quality screens, cameras, and microphones make a world of difference for virtual conferences and one-on-ones, enhancing the overall professional video conferencing experience. Your office automatically expands worldwide with video conference technology, allowing employees to reach any corner of the world in mere minutes.

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Huddle rooms are truly modern innovations in office design, but there are tons of ways they can be upgraded and used more effectively than in the past. Analyze what kind of work needs your employees have on a day-to-day basis, then equip the huddle rooms with the proper equipment so employees can do their job more easily and better.

IVCi cloud video conferencing is a global technology leader for standardized, yet scalable, Collaborative Meeting Spaces, Unified Communications, Video Conferencing, Cloud Based Services and industry leading back-end Managed Services. We partner with you to set a Collaboration & Migration Strategy, which includes identifying, deploying, and managing the ideal technology mix to improve your business’ bottom line and support the most ambitious ROI models that support and justify your investments.

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