In contrast to last quarter, ongoing uncertainty about the trajectory of the U.S. economy has not dampened many Americans’ optimism about their financial futures despite rising interest rates, persistent inflation, and stock market volatility according to this quarter’s Consumer Spending
High-Definition Video Conferencing and Omnichannel Contact Center Combine to Ensure Prompt, Proactive, and Personalized Customer Experience Lifesize, the original inventors of high-definition video conferencing and creators of the world’s first cloud-based, video-enabled omnichannel contact center, introduced CxConcierge to enable customer
Alteram transitions from manual processes with NICE WFM to improve agent scheduling and call volume forecasting NICE announced that Alteram Solutions, a BPO information and communication technology services provider in South Africa, has found great success utilizing NICE’s Workforce Management
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