Zappix, the leading Visual IVR and Digital Self-Service vendor, has launched its Visual IVR solution for three more customers in the retail and eCommerce industry. Zappix has seen…
Read More...

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced today that it has joined the Five9  ISV Program.…
Read More...

Verint®, The Customer Engagement Company™, today announced its schedule of June events where thought leaders will discuss the future of community, workforce engagement training…
Read More...

LiveVox, Inc. a leading cloud-based provider of customer service and digital engagement tools, has launched the LiveVox Bot, an intelligent virtual assistant pre-built into its…
Read More...

Online consumer trends are similar to offline buying and selling patterns in many ways. In this weekly salestech highlight, we share a few latest insights and sales technologies in the…
Read More...

Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels, according to new research by Pegasystems Inc. , the software company…
Read More...

Sessions Focus on Defining the Components and Strategies to Support the Real-Time Work Imperative to Address Increasing Customer Engagement Demands and Complexity…
Read More...

Gridspace announced a new partnership with Google Cloud to deliver Gridspace Sift via the Google Cloud Marketplace. The partnership helps financial services and healthcare companies…
Read More...

Automated call transcription and notetaking facilitated a 30-second reduction in overall call handle time within three months, driving a cost savings of nearly 10% in year one.…
Read More...

2021 Pega Partner Innovation Awards recognize our partners' most strategic achievements Pegasystems Inc., the software company that crushes business complexity, today announced the…
Read More...