New Five9 Survey Finds That Nearly 60% of Gen Z Says AI Chatbots Excel at Speedy and Convenient Customer Service, While Humans Still Preferred for Complicated Problems Sixty percent of Gen Z craves the speed and convenience of AI-powered customer
Sales inefficiencies can be turned into growth opportunities by creating an integrated data-driven strategy Varicent, the leader in sales performance management (SPM), has unveiled new, pivotal research in partnership with Harvard Business Review Analytic Services revealing that misaligned sales processes
U.S.-based Research by Vonage explores consumer sentiment around AI for customer support, highlighting perceived benefits and lingering concerns Improved efficiency and personalized support experiences are driving increased consumer acceptance and satisfaction of AI in customer service interactions, according to a
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