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Pax8 Adds DNSFilter to its Vendor Lineup to Support MSP Security Needs

 Pax8, the leading cloud commerce marketplace, today announced a global partnership with DNSFilter to offer DNS-layer threat protection solutions to managed service providers (MSPs). DNSFilter detects and blocks malicious site content faster than any other DNS resolver on the market, blocking over nine billion threats in 2022 all while maintaining the fastest network in North America per PerfOps.com.

“Security is top of mind for Pax8 and every MSP and their clients, as attacks continue to wreak havoc on every industry at alarming rates,” said Nikki Meyer, CVP of Vendor Alliances at Pax8. “We’re thrilled to add the monitoring and filtering capabilities of DNSFilter to the security offerings provided by Pax8. This will empower our partners to provide critical security protection to their customers.”

Founded in 2015, DNSFilter’s tools are easy to deploy across clients and are top-rated amongst 2,000 MSP organizations who utilize the company’s unique Threat Protection service. DNSFilter’s powerful reporting and management capabilities were built for MSPs, and deployment can be performed on individual devices through roaming clients, or on the network itself, giving service providers the flexibility they need across clients.

Read More: Gartner Expects Sales Enablement Budgets To Increase By 50% By 2027

“DNS is one of the primary layers of the internet that you need to protect, since over 70% of threats traverse the DNS layer,” said Ken Carnesi, CEO and founder of DNSFilter . “We provide unparalleled ease of deployment for MSPs. In less than five minutes MSPs can have entire customer networks and all activity visible for improved threat monitoring and blocking.” DNSFilter COO Colin Britton adds, “We’re bringing together the Pax8 Marketplace for ease of procurement, along with the easy-to-deploy DNSFilter platform. Not only is Pax8 one of the top distribution channels in the MSP market, but they actually understand how MSPs want to do business. That’s why we’re thrilled to be a Pax8 partner.”

Read More: SalesTechStar Interview with Matthew Sentena, Senior Vice President, Global Sales at Digital.ai

Highlights of the DNSFilter offerings include:

  • Powerful threat detection: DNSFilter catches threats seven days before competitors that use legacy categorization techniques, and DNSFilter has an industry-leading false positive rate of under 1% for deceptive domain classification.
  • Integration: DNSFilter seamlessly integrates with Azure Active Directory, letting MSPs attach security positioning on individual users as necessary easily and efficiently.
  • Visibility: DNSFilter built reporting and multi-tenancy features with MSPs in mind to simplify management across clients in one easy-to-use dashboard.

“We’ve been a long-time customer with Pax8 and when we heard DNSFilter was being added, we immediately checked it out,” said Ryan Bailey, Operations Manager at Parkway Tech. “We were impressed with how quick and easy DNSFilter was to get on the Pax8 platform along with getting our customers the protection they need.”

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FourKites Research Report Highlights Evolving Challenges in Ocean Shipping, with 50 Percent of Shippers Having Zero Visibility into Ocean Freight

Supply chain stakeholders cite customer service, labor shortages and transportation costs as top concerns going into 2023

After a tumultuous three years for global supply chains, ocean freight stakeholders are under pressure from shifting economic conditions, geopolitical influences and labor challenges going into 2023. That’s according to a new survey released today by leading real-time supply chain visibility provider FourKites.

The survey polled over 350 supply chain professionals to shed light on the top issues facing the ocean shipping industry. The survey revealed that the past few years of supply chain disruptions — including COVID-19, market volatility, global political conflict, material shortages and extreme weather events — have driven 73% of respondents to invest in supply chain visibility, with 46% planning to invest more in 2023.

“Shippers and other players in the supply chain ecosystem are getting smarter about allocations by tapping into more reliable and real-time data, instead of guessing,” said industry expert Chris Stauber, Founder of VentureSoftPM. “They want to know, for instance, what the risk-versus-reward will be for going to an extra port or country to move their containers, or for shifting from one supplier to three for raw supplies. Additional investment is required to get better data, but the value of that data brings a huge reduction in risk.”

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Other key survey findings include:

  • 50% of respondents reported having zero visibility into their ocean freight, with more than 20% relying on manual track-and-trace processes to track their ocean freight.
  • More than half of respondents were most concerned about labor challenges, high shipping costs and impacts to customer service, with 35% also reporting concerns around congestion at the ports.
  • 73% of respondents reported having some level of visibility into their over-the-road shipping.

The survey findings have been published in the report, The Great Reset: Ocean Shipping in a Post-Pandemic World. The report includes expert analysis on the current state of ocean shipping, predictions for 2023 and ways shippers can shore up their supply chains to build resilience for the future. Download a copy of the report here.

FourKites continues industry-leading ocean momentum
FourKites’ has seen continued growth in its ocean visibility business over the past year. The company now tracks 98% of global ocean container traffic across more than 270 lanes and 120 carriers, across every container port in North America and all major ports in Europe. Over the last 12 months, FourKites has tracked more than 1.3M ocean shipments — a 163% increase in ocean volume year-over-year — and has seen 70% growth in ocean customers year-over-year, with customers now including Cardinal Health, Arizona Tile, LyondellBasell, American Eagle Outfitters, McCain Foods, Roehm, Rove Concepts, Yamaha Motors and RCS Logistics.

A testament to the value of FourKites’ ocean visibility offerings, FourKites customer RCS Logistics reports that since deploying the FourKites platform — including the company’s groundbreaking Dynamic Ocean® solution — in Q3 2022 to track ocean, drayage and OTR shipments, the company has achieved 7x growth in its domestic transport services, while its ocean freight business has grown 12x.

“We are known in the industry as a leading air freight forwarder,” notes Brian Aldridge, Senior Vice President of Sales, at RCS. “With FourKites, we’ve been able to elevate our ocean freight experience and connect the dots with other modes to truly differentiate ourselves in the market. Our customers and partners appreciate FourKites’ simple, modern interface, and the transparency it creates across their supply chain.”

FourKites’ Dynamic Ocean gives customers end-to-end precision ocean freight tracking, the most accurate predictive ETAs, and can easily integrate with their existing TMS. Additional capabilities help international shippers identify and mitigate the risks and costs associated with runaway demurrage and detention (D&D) fees, and proactively manage exceptions. These include exception dashboards, notifications and alerts; analytics dashboards; and the ability to monetize the potential and actual financial impact.

Read More: SalesTechStar Interview with Matthew Sentena, Senior Vice President, Global Sales at Digital.ai

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Nextbite Launches True Revenue Solution that Enables Restaurants to Easily Reconcile and Consolidate Delivery Orders

Integrates with DoorDash’s Reporting API

Nextbite today launched True Revenue, its restaurant solution that enables restaurants to easily reconcile and consolidate complex delivery service provider (DSPs) transactions. The Nextbite True Revenue solution integrates with the DoorDash Reporting API, announced today, providing restaurants with powerful reporting and in-depth analytics to optimize their menu and grow their business.

The Nextbite True Revenue solution collects all of a restaurant’s delivery service transactions (such as orders, rebates, and cancellations), reports from multiple DSPs into a standardized format, and then reconciles them together, producing a unified overview financial statement. It provides a streamlined tool for post-sales reporting and accounting from all online delivery service providers (DSPs). Created to work as a standalone product or with Nextbite’s Ordermark online ordering/delivery management platform, the True Revenue solution addresses a significant resource drain for restaurants currently forced to process each DSP separately post sales.

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“We’re excited to launch our financial reporting solution that helps restaurants see an accurate and unified overview of their business,” said Paul Allen, co-president of Nextbite. “With True Revenue, restaurants now have full visibility into their off-premises business, and it eliminates the possibility of manual error, delivering a high degree of accuracy for grouping and reconciling large volumes of DSP transactions.”

Read More: Digital Business Growth Exploding in 2023

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Cognigy Joins AWS Independent Software Vendor Accelerate Program

Cognigy

Conversational AI Market Leader Selected to Participate in Co-Sell Program for AWS Partners

Cognigy, a Conversational AI market leader, announced that it has been selected to participate in the Amazon Web Services (AWS) Independent Software Vendor (ISV) Accelerate Program, a co-sell program for AWS Partners who provide software solutions that run on or integrate with AWS, dedicated to the global business development of AWS Partners.

Cognigy’s acceptance into the AWS ISV Accelerate Program enables the company to collaborate more closely with the AWS organization to design and deliver superior outcomes to AWS customers leveraging the combined solution set of AWS and Cognigy.

Read More: Digital Business Growth Exploding in 2023

“Achieving the AWS ISV Accelerate membership so closely after earning our AWS Conversational AI Competency distinction is a clear validation of the power of our combined solutions to transform customer service”

“Achieving the AWS ISV Accelerate membership so closely after earning our AWS Conversational AI Competency distinction is a clear validation of the power of our combined solutions to transform customer service,” said Hardy Myers, SVP business development and strategy. “We are excited to see our relationship with AWS continue to grow. It is truly an honor to collaborate with such a talented team of enterprise experts at AWS to build the next generation of AI-powered customer service solutions.”

Cognigy is an official Amazon partner and one of the first certified by AWS in Conversational AI competency. Through the AWS ISV Accelerate Program, Cognigy receives focused co-selling support from AWS, access to further sales enablement resources, reduced AWS Marketplace listing fees, and incentives for AWS Sales teams. The program provides better customer outcomes and assures mutual commitment from AWS and partners.

The Cognigy.AI platform, running on AWS and integrated with Generative AI, enables enterprises to deliver 24/7, personalized service experiences at scale across both voice and digital (chat) channels. Cognigy’s powerful enterprise conversational AI platform integrates with and leverages a diverse set of AWS services, including Amazon Connect, Amazon Lex, Amazon Polly and Amazon Transcribe. The Cognigy low-code flow builder and its vast library of pre-built integrations enable significantly faster time to value.

Attend a webinar on February 28th for an in-depth look at how to leverage the AWS and Cognigy ecosystems to create an AI-first contact center that consistently delivers great customer experiences and business outcomes.

Read More: SalesTechStar Interview with Jason Smith, CEO at Klue

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FluentStream Forms Strategic Partnership with Long-Time Channel Partner, Hosted Solutions

Denver-based companies enhance partnership

FluentStream, the fastest-growing unified communications-as-a-service (UCaaS) provider for small and midsize organizations, today announced it has signed a strategic partnership with Denver-based Hosted Solutions, a provider of hosted voice services that has also been a FluentStream channel partner for six years.

“We have enjoyed working with FluentStream as a channel partner and have been thoroughly impressed with the team’s responsiveness and dedication to addressing customer needs,” said Patrick Watriss, CEO, Hosted Solutions. “As we considered the direction of our business, we realized we’d be able to better serve our customers and strengthen our business by engaging in a strategic partnership with FluentStream.”

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As part of this partnership, Hosted Solutions customers will be upgraded to FluentStream’s customizable communication platform that offers direct integration with widely used CRM solutions, sophisticated reporting, and web and mobile applications — all of which can be managed from a convenient, easy-to-use web portal that empowers customers to enable services and set their preferences. This level of flexibility and control gives customers the freedom to customize their work environment based on the needs of their employees and their business type.

Additionally, FluentStream is fiercely dedicated to providing 24/7 U.S.-based human customer support. FluentStream’s award-winning customer service coupled with its cloud-based communications services make it possible for customers to thrive from any location or device.

Read More: SalesTechStar Interview with Jason Smith, CEO at Klue

“Working with us side by side for many years, Hosted Solutions has seen how we work, how our technology works and how we serve our customers,” said Cass Gilmore, CEO, FluentStream. “Having an existing channel partner become a strategic partner is another validation of FluentStream’s value proposition to the channel partner community. Our unique solutions for channel partners in an industry that’s rapidly consolidating makes it an exciting time for our company.”

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H2O.ai Brings Automated Machine Learning to Snowflake’s Telecom Data Cloud

Joint customers can now use pre-built H2O.ai applications within Snowflake to build AI models that anticipate customer churn and boost retention

H2O.ai, the AI Cloud leader, today announced the launch of its automated machine learning tool as a pre-built solution for the Telecom Data Cloud, launched by Snowflake, the Data Cloud company. The Telecom Data Cloud unites Snowflake’s platform, Snowflake- and partner-delivered solutions, and industry-specific datasets.

With the Telecom Data Cloud, Snowflake and its ecosystem of partners can help telecommunications service providers accelerate digital transformation for the Telecom industry, enable superior customer experiences, maximize operational efficiency and monetize new data services.

Read More: Digital Business Growth Exploding in 2023

“It will take an ecosystem of technologies to maximize the Telecom industry’s potential for innovation,” said Phil Kippen, Telecom Global Head of Industry, Telecom at Snowflake. “Each partner for Snowflake’s Telecom Data Cloud was chosen with the highest regard for that mission and H2O.ai is no exception.”

Within the Telecom Data Cloud, customers can access industry-specific solutions from Snowflake’s ecosystem of partners to leverage best practices, reduce time-to-value, and increase overall impact. H2O.ai breaks down barriers holding back the everyday use of powerful AI tools. A pre-built suite of applications for Snowflake’s Telecom Data Cloud uses machine learning to help businesses maximize customer profitability and minimize churn. Equally powerful in macro or micro analysis, H2O.ai’s application can segment and score an entire customer base or model daily granularity for each customer. Models are built and yield results in minutes with predictions available to applications built on top of Snowflake.

“True industry transformation requires a corporate culture shift where there are fewer singular heroes and more winning teams,” said Sri Ambati, CEO and founder of H2O.ai. “A key to more winning teams is what we make: powerful AI that unlocks collaboration, creativity and interdisciplinary understanding.”

Read More: SalesTechStar Interview with Jason Smith, CEO at Klue

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Peter Kujawa of ConnectWise’s Service Leadership Business Named 2023 Channel Influencer Award Winner by Channel Futures

ConnectWise Logos | Media

ConnectWise, the world’s leading software company dedicated to the success of IT solution providers (TSPs), is pleased to announce that Channel Futures has recognized Peter Kujawa, VP of Service Leadership, as a 2023 Channel Influencer Award winner. This esteemed list recognizes individuals considered to be channel leaders, dedicated to the channel and working to keep it moving forward.

Kujawa took the helm of Service Leadership, a key benchmarking and insights offering of ConnectWise in 2022. In this role he has overseen the continuing development of a robust suite of tools created to help TSPs grow faster and more profitably, including the Service Leadership Index®, the industry’s gold-standard confidential TSP benchmarking service, and the SLIQ™ Operational Maturity Level™ tool, which enables TSP executives to discover and drive areas of improvement and validate progress on their path to accelerated value creation. He has been recognized as an MSPMentor Top 250 People in Managed Services and also served for nine years as an advisory board member for MSPAlliance.

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“ConnectWise’s entire mission centers around helping TSPs achieve their most ambitious vision of success, and I love being able to do that every day through our Service Leadership tools,” said Kujawa. “It’s an honor to be recognized with this award from Channel Futures, but an even bigger honor to work alongside colleagues and partners who are so dedicated to the success of our channel and our community.”

Since 2018, partners who use Service Leadership’s products have grown revenue at a rate of 16.7% annually while at the same time growing bottom line profit faster at 25.6% annually. Thus, Service Leadership clients grow faster than the rest of the industry and they grow profitability even faster. This year, TSPs can look forward to two exciting Service Leadership products, the Service Leadership Index Annual Solution Provider Compensation Report, which will be released in late April, and Service Leadership Index version 3.0, a completely updated benchmarking platform. The compensation report will provide guidance to partners about what is actually occurring in their markets with compensation and help them make better decisions with their largest business expense. Service Leadership Index 3.0 will streamline the data input process for benchmark members each quarter and deliver near instantaneous access to their financial benchmark reports.

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Kujawa is one of 50 individuals recognized as a thought leader who will impact the direction of the IT and communications indirect sales channel in 2023. He is profiled in a gallery on the Channel Futures website and in the 2023 Channel Influencers digital issue, available now for download, and will be honored alongside his fellow winners at the Channel Partners Conference & Expo, May 1-4 at the Venetian Resort & Expo in Las Vegas.

“Our Channel Influencers share a number of common traits, chief among them being their dedication to the channel,” said Bobby DeMarzo, vice president of content, Informa Tech Channels Group. “In our conversations with this year’s honorees, they all cited the importance of sharing information and helping. They consider ‘influence’ to be an opportunity to help others.”

“Our editors are in the trenches, so they know who’s truly making waves and influencing the channel,” said Craig Galbraith, editorial director for Channel Futures. “We are once again proud to highlight the best and brightest Channel Influencers — those who lead with actions and words that set an example for the entire industry.”

Since 2018, the Channel Futures Channel Influencer Awards have recognized individuals expected to have a significant impact on the IT and communications indirect sales channel in the year ahead. These individuals are considered to be channel leaders, dedicated to the channel and working to keep it moving forward.

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Vitally Closes $30 Million Series B Round Led By Next47 to Redefine Customer Success Productivity

Vitally, a leading Customer Success Platform (CSP), announced today that it closed $30 million in Series B funding to accelerate the company’s product innovation for B2B Customer Success teams and expand global reach. The round was led by Next47, with participation from new investors HubSpot Ventures and NewView Capital. Additional investors include Andreessen Horowitz (a16z), which led Vitally’s Series A round. Vitally will use the infusion of capital to bring innovative new features to the platform, hire product and engineering talent, and fuel global go-to-market expansion.

Vitally is the first CSP specifically designed for maximizing productivity, visibility, and collaboration. The current generation of CSPs and productivity tools each fall short of helping Customer Success teams to do their best work. Today’s CSPs lack critical project management and product reporting capabilities, while productivity tools do not integrate with essential sources of customer data located across the tech stack. These tools force businesses to either manage work out of a platform that is not designed for productivity or use separate platforms to manage customer data and daily activity. In either case, Customer Success teams are left unhappy and inefficient.

“Vitally is taking a new approach to Customer Success software,” said Jamie Davidson, co-founder and CEO, Vitally. “Vitally is the first Customer Success Platform to centralize all the capabilities you expect from best-in-class productivity tools with all of your customer data from across the stack. We’re thrilled by the support of Next47 and our other top-tier investors who recognize that Vitally’s Customer Success Platform represents the present and future of the Customer Success market.”

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Teams using Vitally operate with unparalleled efficiency enabling them to improve net revenue retention (NRR), complete more work, and deliver best-in-class customer experiences. A growing number of innovative Customer Success teams are partnering with Vitally for growth, including at market leaders such as Segment, Zapier, and Gorgias.

“Customer Success is more critical than ever for sustainable growth. It’s top of mind for every enterprise executive,” said T.J. Rylander, General Partner at Next47. “Vitally is doing more than reinventing Customer Success. They’re reinventing work. We strongly believe that Vitally will be the big winner in the market, driving massive growth for their customers.”

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Vitally experienced significant growth in 2022, reflecting the value it is providing to its customers and the growing imperative that companies maximize every interaction with every customer. Key 2022 growth metrics highlighting Vitally’s momentum include

  • Annual recurring revenue accelerated by nearly 4x;
  • Vitally’s customer base doubled in the last 12 months;
  • To support its growth, Vitally expanded its team from 18 to 52 employees in 2022

“HubSpot and Vitally share a mission of making companies successful in every interaction with their customers,” said Brandon Greer, Director, Corporate Development & Head of Ventures, HubSpot. “Vitally’s productivity-focused approach to Customer Success is unique. Our investment and partnership with Vitally are of strategic importance to HubSpot, and we have only scratched the surface of the value we can deliver to the market and our customers.”

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Flowspace Enhances OmniFlow Software with Next-Generation Visibility and Order Management Tools

Flowspace Software Empowers Merchants to Improve End Customer Experience with Real-Time Visibility Facilitating Insights that Spur Orchestration

Flowspace, the software platform powering independent fulfillment, announced updates to its OmniFlow suite of tools, empowering merchants with the fundamental visibility and insights needed to orchestrate a consistently excellent end customer experience.

“Flowspace is the flexible fulfillment solution powering independent ecommerce”

The omnichannel consumer has never been more powerful, spending more often and more frequently than those who shop exclusively in stores. They have also never been more fickle, abandoning brand loyalty in the name of improved product availability and pricing.

As consumer behavior evolves and economic headwinds persist, modern merchants are adopting technologies and systems designed to meet the unique needs of omnichannel brands and their customers, who have heightened expectations for convenience, communication, and connectivity across touchpoints. Efficient, reliable fulfillment is essential to customer satisfaction and retention; in fact 85% of customers wouldn’t shop with a brand again after a poor delivery experience.

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Flowspace’s OmniFlow software empowers merchants with the next-generation visibility and insights they need to orchestrate and optimize fulfillment. As a standalone software that connects to the Flowspace fulfillment network and independent warehouse locations, OmniFlow offers brands operating any fulfillment configuration the centralized visibility and reporting necessary to meet end-customer expectations for a seamless experience.

Recent market-driven updates to OmniFlow software include:

  • Enhanced exceptions resolution streamlines issue reporting and provides merchants with added visibility into fulfillment and carrier performance.
  • Advanced inbound visibility empowers merchants to better identify, understand, and manage inventory discrepancies.
  • Improved warehouse receiving methodology proactively prevents orders from being received or accepted with variances.
  • Updated batch performance processing increases outbound order capacity and further improves SLA adherence.

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OmniFlow also allows sellers to integrate best-in-class ERPs, such as SAP, Netsuite, and others, to view cross-channel orders, shipments, and fulfillment in one place.

According to Forrester Research, organizations that will succeed in building adaptivity and resilience within a tumultuous market will be “ecosystem-oriented,” adopting software and systems that work in collaboration with technologies across a stack.

The Flowspace platform is designed to facilitate quick, seamless integration of sales channels, partners, and technologies, empowering sellers to create a cohesive brand experience that meets heightened omnichannel customer expectations.

“Flowspace is the flexible fulfillment solution powering independent ecommerce,” said Ben Eachus, co-founder and CEO, Flowspace. “We’ve developed an asset-light network and cloud-native software built for maximum interoperability, all designed to provide a superior customer experience for both merchants and their end customers.”

Flowspace’s proprietary OmniFlow software, which provides real-time visibility into inventory, orders, and fulfillment activity centralized in a single dashboard, is integrated within its network of more than 150 fulfillment locations nationwide.

Recently recognized as a leading provider of fulfillment software and services, the company is trusted by more than 500 brands to enable quick, efficient, omnichannel fulfillment from any source, to any end customer. Its open platform is equipped to integrate with systems, channels, and partners across the retail ecosystem, including direct to consumer (DTC) storefronts, third-party marketplaces, brick-and-mortar retailers, and beyond.

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New Insights From Gravy Analytics Reveal Consumers Are Spending More on Auto and Shopping Purchases Over Other Nonessential Purchase Categories

The company’s Q4 Consumer Trends Report highlights how consumers are choosing to spend on priority expenses like car repairs and groceries over nonessential entertainment, gym, and beauty purchases

Gravy Analytics, the leading provider of enterprise location intelligence, released its Q4 Consumer Trends Report, which analyzed foot traffic data across a variety of locations from Q4 2021 to Q4 2022 to see how consumer behavior has changed across industries. The report found that foot traffic increased to automobile, shopping, and banking and finance venues, but decreased significantly within the restaurant, entertainment, and transportation categories. The data indicates that consumers are being selective about which purchases to prioritize over others.

Auto purchases take a front seat as supply chain slowly recovers
The data from Gravy’s latest report proved auto purchases are a key focus for American consumers as many returned to work last year and reprioritized automotive spending that was put on hold previously. Foot traffic in the automobile category was 17% higher in Q4 2022 compared to Q4 2021, and auto part stores (25%), used car dealerships (18%), and new car dealerships (17%) saw the largest consumer foot traffic increases of the category during this period.

With many people returning to work, car maintenance that was put on hold during the pandemic has now become a priority for many as they face more daily wear and tear driving to and from work. The overall jump in consumer foot traffic in the auto category also suggests that supply chains are slowly beginning to recover, and that consumer demand is no longer outpacing supply as it was in previous quarters.

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Consumers establish new shopping behaviors
As of Q4 2022, brick-and-mortar stores regained popularity as foot traffic to shopping destinations was 9% higher in Q4 2022 compared to Q4 2021. However, some shopping destinations fared better than others.

Consumers are placing a premium on necessity and value, making stores that sell daily needs at a reasonable cost—like home improvement supplies and groceries—the retail winners of late. Home building (41%), wholesale (32%), food (22%), pet (10%), and discount stores (8%) all saw higher foot traffic in Q4 2022, compared to the same period the previous year, while visits to sporting goods (-22%), gift (-28%), and department stores (-37%) declined during the same period.

Visits to grocery stores remained strong for most brands, as consumers likely shifted to preparing meals at home as a way to conserve costs. Insights from Gravy’s report revealed that among grocery store chains, discount grocers like Meijer (50%) and Wegmans (48%) are finding favor over higher-end brands like Whole Foods (19%) and Trader Joe’s (-6%) that saw less foot traffic in comparison.

“Insights from our report show that consumers are making careful decisions about their spending and are looking for value much more now than they were a year ago,” said Jeff White, founder and CEO of Gravy Analytics. “As widespread layoffs and economic uncertainty rage on, expect consumers to look for ways to save money on clothing, housewares, and other living essentials so long as job security and inflation remain concerns.”

Read More: SalesTechStar Interview with Jeannine Shao Collins, Chief Client Officer at Kargo

Restaurants, entertainment venues, and airports continue to feel the impact of rising costs
Gravy’s report revealed that nonessential businesses like restaurants, business venues, and entertainment destinations ended the year with lower foot traffic due to rising ticket prices and overall increased costs of these activities.

The general entertainment category saw a decline of 26% during Q4 2022 compared to Q4 2021, and visits to all restaurant types in the category were down during the same period, with fast food as the one exception (2%). Visits to venues in the services industry like gyms (-25%) and beauty-related services (-22%) also saw heavy declines during Q4 2022 with consumers dialing back on discretionary spending on nonessential services.

The transportation category was no exception and also fell victim to lower foot traffic with bus stations (-9%), airports (-18%), and train stations (-23%) all seeing a decline from the year prior. The one bright spot for transportation proved to be rental car locations (10%) as lower gas prices coupled with rising airfare and the inconsistency of air travel caused more people to opt for a road trip.

Consumer trends to watch in 2023
“Based on our findings, we predict that discretionary purchasing activity will not recover anytime soon given the current economic climate,” said White. “This means places like gyms, restaurants, sport venues, and luxury retail locations will continue to see decreased foot traffic this year as consumers utilize low cost or free alternatives like cooking at home, hiking through a public park, or taking advantage of discount stores and one-stop shopping.”

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