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New IRI Report Reveals At-Home Food Spend Remains Strong, Despite 13% Increase in Inflation

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February 23, 2023

New IRI Report Reveals At-Home Food Spend Remains Strong, Despite 13% Increase in Inflation

Food and beverage dollar sales will moderate in 2023, but will remain higher than the historical baseline, even as volume sales decline

IRI, which recently merged with The NPD Group to create a leading global technology, analytics and data provider, released its Impact of Inflation on Consumer Behavior report, offering new insights on purchasing behavior and key CPG trends to note in 2023.

The report leverages IRI’s latest point-of-sale data, which reveals that at-home food and beverage inflation was up 13.2% in Q4 2022 versus Q4 2021. While consumption levels are continuing to soften, at-home food spend remains strong, with center store sales up 11.1% and perimeter sales up 6.3% in Q4 2022.

“The CPG space has proven to be less volatile and more resilient during economic downturns than other sectors,” said Alastair Steel, executive, Client Engagement, IRI. “However, shoppers are feeling the impact of high prices and are shying away from discretionary purchases. Multiple tactics are being used to reduce spend and manage budgets, with value channels performing well.”

Key insights from the Impact of Inflation on Consumer Behavior report include the following:

Price inflation across the store varies widely.
- Inflation in the alcohol category was up 5.4% in Q4 2022 versus Q4 2021, while fresh meat and seafood were up 3.4%. Bakery and dairy experienced larger increases, up 18% and 23.2%, respectively. Center store inflation remains elevated at 15.3% in Q4 2022, while inflation is coming down in the perimeter departments (7.5% in Q4 2022).
Shoppers are seeking value and convenience.
- The food channel is not growing as quickly as online, dollar and club channels. At the end of January 2023, online grew 16%, the dollar channel grew 14% and the club channel increased by 12% versus a year ago. Comparatively, the food channel only grew by 7%. Value shopping behaviors will continue to define 2023.
Private label and promotions are on the rise, while premium purchases are on the decline.
- Many consumers are shifting to private label brands due to the impact of inflation, with private label gaining share of category in 75% of all food and beverage categories seeing growth within private label. Premium growth is slowing down as trade down behavior increases, with premium food and beverage brands losing 0.6 share points for the 12 weeks ending Nov. 27, 2022. However, pockets of growth remain for premium products, including beverage alcohol and energy drinks.
Multifunctional products and at-home cooking are increasing in popularity.
- Shoppers are opting for beverages that offer functional hydration, with energy attributes and health and wellness benefits like electrolytes, vitamins and prebiotics. Authentic, high-quality meals and snacks that are easy to make and provide a better-for-you home cooking and snacking experience are on the rise.
Food and beverage dollar sales growth will moderate in 2023, as a result of easing inflation and price stability, increasing price elasticity and increased at-home consumption.
- Inflation is expected to remain relatively high versus historical standards. Despite trade downtrends, consumers will look for premium experiences at home, innovation and better-for-you products that offer taste and convenience.

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NoFraud Names Scott Gifis CEO to Lead Company as it Aims to Eliminate Fraud in eCommerce

STS News Desk

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February 23, 2023

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NoFraud Names Scott Gifis CEO to Lead Company as it Aims to Eliminate Fraud in eCommerce

Gifis brings extensive experience leading high-growth companies, including Frame.io and AdRoll

NoFraud, a premier provider of fraud prevention technology for eCommerce, today announced that Scott Gifis has been named as CEO. Gifis previously served as president and COO of Frame.io, which was recently acquired by Adobe for $1.3 billion, and as president of AdRoll.

Gifis brings deep experience setting business strategy and guiding day-to-day operations for high-growth companies and will set a bold vision for NoFraud’s future as eCommerce continues to skyrocket. At its core, NoFraud empowers ambitious eCommerce merchants to grow with confidence, removing unnecessary friction and powering their path to purchase while working to protect them from fraud and related risks that plague their growth.

“It’s a fascinating time in eCommerce – it has never been easier to create an online store, and yet the operational challenges that come with trying to grow and scale an online business have never been more complex. The last few years have seen incredible growth and with that some important opportunities have gone unmanaged, particularly within the purchase experience,” said Gifis. “NoFraud has been flying under the radar for years, building one of the best kept secrets in eCommerce. Fundamentally, NoFraud is about removing friction and fraud from the bottom of the eCommerce funnel to deliver better experiences for shoppers and drive more sales with less headaches for merchants. I’m thrilled to be joining such an incredible company at such a compelling point in its growth and excited about where we go from here.”

Under Gifis’ leadership, NoFraud is set to execute on a strong new product pipeline and growth strategy for 2023. Thousands of eCommerce merchants – from iconic brands like Sony and Monoprice to up-and-comers – are able to grow with confidence thanks to NoFraud’s solutions. Merchants typically enjoy a 2-5% lift in sales once implementing NoFraud alongside greatly reducing fraud-related costs and chargebacks.

“We believe Scott is the ideal CEO for NoFraud at this important time in the company’s history,” said Adam Marcus, managing director at PSG. “He is an inspirational, visionary leader and his experience successfully scaling world-class, industry-leading technology companies speaks for itself. We are excited to partner with Scott for the next phase of growth at NoFraud.”

As a proven leader, over the last 20 years Gifis has established experience building and leading companies from early stages to hundreds of millions in revenue and several successful exits. In addition to Frame.io and AdRoll, Gifis also previously held executive leadership roles at OpinionLab, which was acquired by Verint Systems, Careerbuilder, and TeraSolar, which was sold in 2005.

NoFraud’s co-founder and CEO, Isaac Gurary will be stepping down from day-to-day activities but will remain closely involved with the business as a board member and advisor.

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Customer Expectations at an All-Time High: Only 28% Of Businesses Excel

STS News Desk

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February 23, 2023

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Customer Expectations at an All-Time High: Only 28% Of Businesses Excel

Businesses fall short on customer expectations on price, speed, convenience, choice and sustainability

Managing peaks in digital economy continues as a top priority for supply chains worldwide. The latest peak season has come to an end, but growing consumer expectations require flexible fulfillment strategies at any time. The Körber Supply Chain Benchmarking Report reinforces the mission-critical role of the supply chain. However, while 92% of supply chain professionals recognize that supply chain performance has a critical impact on customer satisfaction, only 28% excel in end-customer experience.

Customers want to pay less, receive their items faster and utilize easy buying and returns processes, reveals the Körber report. The results provide detailed insight into the state of the industry and the mechanics to respond to ever increasing consumer expectations on price, speed, convenience and choice. The survey grouped participating companies into four maturity levels (leader, advanced, developing and initiating) and indicated that 72% of companies struggle to keep pace with end customer demand.

Leading companies, in contrast, look beyond warehouse and transportation operations with technologies to address their end-to-end operations, especially through the use of order management systems (OMS) to optimize order orchestration and fulfillment across locations at the network level. Additionally, businesses are starting to address sustainability aspects across the supply chain, especially with a key focus on transportation optimization, which has a strategic or high priority for 89% of businesses overall.

“Investing in technology that enhances the end-customer experience is becoming more critical to meet the overall demand of an increasingly complex and fluid supply chain environment, explains Rene Hermes, EVP and CMO Software at Körber Business Area Supply Chain. “Successful companies need to conquer a highly competitive, crowded marketplace where the customer has many options to quickly move on from companies that can’t deliver. The right digital tools and technologies are pivotal to add speed, reliability, and agility to their end-to-end operations to consistently exceed customer expectations.”

Körber turns challenges into opportunities with a depth and breadth of technologies and expertise to conquer supply chain complexity. This includes an order management system plus point of sale (POS), product information management (PIM), dropship, and more, together with warehouse management, warehouse control, robotics, voice and simulation technologies to help streamline supply chain processes and elevate the end-customer experience.

The Körber Benchmarking Report surveyed more than 200 companies in North America and Europe with greater than 500 employees and is part of a broader research initiative in cooperation with leading international analysts. Full findings are available at benchmarking.koerber-supplychain.com. The site also offers a rapid self-assessment to provide visitors a view into the maturity of their own supply chain operations.

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Thryv Grows SaaS Revenue 25% Year-Over-Year in Fourth Quarter 2022

STS News Desk

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February 23, 2023

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Thryv Grows SaaS Revenue 25% Year-Over-Year in Fourth Quarter 2022

Company exceeds all guidance metrics
Fourth quarter total SaaS clients increased 13% and SaaS monthly active users increased 37% year-over-year

Thryv Holdings, Inc, the provider of the leading small business software platform, Thryv®, announced that it grew its SaaS revenue 25% year-over-year in the fourth quarter of 2022.

“In support of our goal of driving engagement, we recently announced the move to a multiple-center platform. By offering multiple centers, we can solve additional problems small to medium businesses (SMBs) face.”

“We delivered strong fourth quarter results, closing out a record year at Thryv,” said Joe Walsh, Thryv Chairman and CEO. “We exceeded all of our guidance metrics – reporting strong SaaS revenue growth, improving SaaS Adjusted EBITDA and increasing marketing services revenue. Our key SaaS metrics, subscribers and ARPU, grew double digits year-over-year as a result of our focus on innovation and execution. Our software platform is driving time to first value for clients. We hear from clients they want to reduce friction by consolidating their multiple point solutions and logins. With our all-in-one cloud based platform, SMBs have one login and one dashboard to gain greater business efficiency.”

“As we begin 2023, we are focused on our strategic initiatives – increasing engagement and usage – because these lead to increased renewal and spend,” Walsh continued. “In support of our goal of driving engagement, we recently announced the move to a multiple-center platform. By offering multiple centers, we can solve additional problems small to medium businesses (SMBs) face.”

Marketing Center, Thryv’s newest center, delivers the tools an SMB needs to market and grow their business. The solution offers improved online presence, a suite of marketing tools, search, social, display and connected TV advertising. In the future, additional centers will be launching enabling SMBs to address additional problems.

“I am confident that in 2023, we will sustain durable SaaS revenue growth and will continue to generate strong EBITDA margins from a consolidated standpoint,” said Paul Rouse, Chief Financial Officer. “Given the strength of our product offering, size of our customer base and revenue diversification, market demand has remained strong.”

Fourth Quarter 2022 Financial Highlights:

Revenue

Total SaaS¹ revenue was $59.3 million, a 24.9% increase year-over-year
Total Marketing Services² revenue was $220.1 million, an 11.7% increase year-over-year
Consolidated total revenue was $279.4 million, an increase of 14.3% year-over-year
Consolidated net loss was $50.4 million, or $(1.47) per diluted share, which includes a non-cash charge of $102.0 million, or $2.98 per diluted share, related to goodwill impairment; compared to net income of $5.1 million, or $0.13 per diluted share, for the fourth quarter of 2021
Consolidated Adjusted EBITDA was $68.2 million, representing an Adjusted EBITDA margin of 24.4%
Total SaaS Adjusted EBITDA loss was $2.2 million
Total Marketing Services Adjusted EBITDA was $70.4 million, representing an Adjusted EBITDA margin of 32.0%
Consolidated Gross Profit was $178.9 million, an increase of 18.2% year-over-year
Consolidated Adjusted Gross Profit was $188.6 million
SaaS Gross Profit was $35.7 million, representing a Gross Profit Margin of 60.2%
SaaS Adjusted Gross Profit was $37.3 million, representing an Adjusted Gross Profit Margin of 62.8%

Full-Year 2022 Financial Highlights

Total SaaS revenue was $216.3 million, a 26.5% increase year-over-year
Total Marketing Services revenue was $986.0 million, an 4.6% increase year-over-year
Consolidated total revenue was $1,202.4 million, an increase of 8.0% year-over-year
Consolidated net income was $54.3 million, or $1.49 per diluted share, which includes a non-cash charge of $102.0 million related to goodwill impairment; compared to net income of $101.6 million, or $2.78 per diluted share, for the same period last year
Consolidated Adjusted EBITDA was $333.3 million, representing an Adjusted EBITDA margin of 27.7%
Total SaaS Adjusted EBITDA loss was $13.4 million
Total Marketing Services Adjusted EBITDA was $346.7 million, representing an Adjusted EBITDA margin of 35.2%
Consolidated Gross Profit was $780.4 million, an increase of 11% year-over-year
Consolidated Adjusted Gross Profit was $819.2 million
SaaS Gross Profit was $132.3 million, representing a Gross Profit Margin of 61.2%
SaaS Adjusted Gross Profit was $137.6 million, representing an Adjusted Gross Profit Margin of 63.6%

SaaS Metrics

SaaS monthly Average Revenue per Unit (“ARPU”)³ increased to $387 for the fourth quarter of 2022, compared to $351 in the fourth quarter of 2021
Total SaaS clients increased 13% year-over-year to 52 thousand for the fourth quarter of 2022
Seasoned Net Dollar Retention⁴ was 91% at the end of the fourth quarter of 2022
SaaS monthly active users⁵ increased 37% year-over-year to 41 thousand active users for the fourth quarter of 2022

ThryvPay total payment volume increased 114% year-over-year

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Shift4 Integrates with Mashgin’s Computer Vision Self-Checkout System

STS News Desk

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February 23, 2023

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Shift4 Integrates with Mashgin’s Computer Vision Self-Checkout System

Shift4 and Mashgin technology integration enables retailers to combine streamlined payment processing with lightning-fast self-checkout powered by AI and computer vision

Shift4, the leader in integrated payments and commerce technology, has announced an integration with Mashgin, the world’s fastest touchless self-checkout system. The partnership enables retailers who use Mashgin to seamlessly equip their point of sale with Shift4 payment processing — and it also allows stadiums, retailers, and other businesses who use Shift4 to drastically reduce checkout lines with computer vision-powered checkout kiosks by Mashgin.

Mashgin kiosks are already deployed at more than 2,300 locations in the U.S., including convenience stores, major league sports stadiums, airports, corporate cafeterias, ski resorts, and entertainment venues. Equipped with multiple cameras, Mashgin kiosks identify food and goods with 99.9% accuracy and ring them up simultaneously. There’s no need to find and scan barcodes. Customers simply place their items on the Mashgin kiosk tray and item costs are instantly calculated for payment. Transactions on Mashgin are up to 400% faster than a typical cashier and are proven to increase customer throughput by 96% — resulting in shorter lines, more sales, and happier customers. Stadiums who use Mashgin have seen documented sales increases ranging from 25%-400%.

Shift4’s end-to-end payment ecosystem powers commerce for over 200,000 merchant locations worldwide. The company’s integrated, streamlined solution includes everything a business needs to process payments, including point-to-point encrypted EMV devices, secure payment platform, POS/PMS software integrations, mobile and contactless technology, and more – simplifying operations and reducing the overall cost to accept payments.

“We’re thrilled to partner with Mashgin to deliver a better payment solution for users of their innovative technology,” said Anthony Perez, Shift4’s SVP of New Verticals. “Together, we can transform the checkout experience at sports and entertainment venues as well as other retail locations.”

Retailers can easily deploy Mashgin’s kiosks in days, which is significantly faster compared to other vendors whose solutions typically require months to implement. The integration of Mashgin with Shift4 will enable tech-forward venues and retailers to combine streamlined payments with game-changing checkout speed to delight shoppers and retailers.

“The integration of Mashgin’s computer vision technology with Shift4’s end-to-end payment processing solution makes the deployment of Mashgin’s Touchless Checkout System an even more convenient option for the many companies already using Shift4 to process payments,” said Jack Hogan, Vice President of Strategic Partnerships at Mashgin.

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UiPath Helps Mitsubishi Tanabe Pharma Accelerate Business Operational Efficiency

STS News Desk

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February 23, 2023

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UiPath Helps Mitsubishi Tanabe Pharma Accelerate Business Operational Efficiency

Leading Japanese pharmaceuticals company continues to digitally transform human resources with automation

UiPath, a leading enterprise automation software company, today announced that Mitsubishi Tanabe Pharma Corporation, a leading Japanese pharmaceuticals company, has turned to the UiPath Business Automation Platform to improve business operational efficiency that would not have been possible with only human labor.

Mitsubishi Tanabe Pharma aims to create hope for anyone facing an illness. The industry continues to face challenges in developing valuable drugs that truly meet the needs of patients, which makes new drug development more difficult year by year. By introducing UiPath, Mitsubishi Tanabe Pharma is promoting digital technology reform in its new drug development and overall business productivity.

Since implementing UiPath in 2019, Mitsubishi Tanabe Pharma has created more than 500 workflows that automate various tasks. Automation has saved a total of 70,000 hours and has produced significant results in operational efficiency. However, the results are not limited to operational efficiency; it has also enabled several tasks that human labor could have yet to realize.

One such task is to contact prospective employee retirees regarding offboarding procedures. Previously, prospective retirees were contacted once every six months. However, the Human Resources (HR) Department received numerous monthly inquiries from these retirees, which increased the department’s workload. As a result, the HR team now entrusts software robots with the task of contacting retirees every month, which has not only reduced workloads, but has also drastically improved retiree satisfaction.

In the research and development field, they have also developed workflows that add value to its business operations. For example, a workflow was created to crawl academic and society websites, sending an e-mail to the individual in charge when there is updated information. Another workflow extracts necessary information from reports to support the creation of an application form that aggregates many reports prepared by researchers and submits them to the proper medical authorities.

Mitsubishi Tanabe Pharma Provision Corporation (Headquarters: Osaka, Japan; President: Kei Goto) assumed the RPA Center of Excellence, which consolidates all administrative tasks, including pharmaceutical information, accounting, general affairs, and HR for companies under the entire Group into a single point of contact. From the beginning, in anticipation of an era of no-code/low-code development that does not use programming languages, the introduction of the system proceeded on a “self-driven” basis, where on-site employees are encouraged to identify and automate target tasks on their own.

Rob Enslin, Co-Chief Executive Officer, UiPath said, “Today’s automation goes well beyond RPA – it’s the new way of operating and the new way of innovating. To this end, we are pleased to play a key role in Mitsubishi Tanabe Pharma Group’s automation journey by helping them achieve operational efficiency and improve their digital capabilities. By augmenting their automation program with citizen development, Mitsubishi Tanabe Pharma can future-proof their business and build a hybrid human-digital workforce of the future.”

To date, the Center of Excellence has created a unique training program and has encouraged employees to participate actively. The goal is to develop a wide range of citizen developers, including those who can develop workflows and determine which operations are suitable for automation. They have also been developing and operating a new learning curriculum for training advanced developers in cooperation with UiPath. As a next step, the business is planning to further develop this program and its digital human resources, as well as create value-added operations to provide reskilling opportunities for senior personnel.

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Slync Secures $24 Million in Funding to Accelerate Growth for Logistics Technology Provider

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February 23, 2023

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Slync Secures $24 Million in Funding to Accelerate Growth for Logistics Technology Provider

Slync Platform Leverages AI to Solve Problems that Have Challenged Large Shippers for Decades

Slync.io announced that it has secured $24 million of new venture capital funding, led by Goldman Sachs, with participation from Blumberg Capital, ACME Ventures, Gaingels, and other existing investors.

“Our customers recognize the power and potential of the Slync platform, and our investor partners do as well,” said John Urban, Chairman and CEO of Slync. “Every day, millions of emails, spreadsheets, PDFs, and messages are exchanged as part of the logistics management process, yet most existing systems only capture a fraction of them, and that’s a big, expensive problem. Slync has the technology to finally solve it.”

“During the COVID pandemic, loaded container ships anchored offshore and empty store shelves showed everyone what happens when the international supply chain breaks down,” said Darren Cohen, Partner at Goldman Sachs. “We believe the Slync platform provides an innovative solution that brings the global logistics industry fully into the digital realm. The value of this technology is significant in our opinion.”

“Every day, millions of emails, spreadsheets, PDFs & messages are exchanged as part of the #logistics management process, yet most existing systems only capture a fraction of them. @Slync.io has the #technology to finally solve it.” Read about the funding.

The Slync platform consumes, interprets, and standardizes data from different sources as it evolves in real-time and then automates related operational processes to improve productivity and service-level reliability. The technology brings together different data types, process automation, and AI that maps to human workflows. This easy-to-use system eliminates repetitive, time-consuming manual tasks while improving visibility for all supply chain stakeholders.

Primary product lines include Intelligent Carrier Management, which automates the complete freight booking process for large logistics service providers and shippers; and Intelligent Order Orchestration automates order-related processes between core systems of record and standalone tools such as email and spreadsheets. The platform also powers a robust suite of configurable business intelligence dashboards that provide real-time transactional performance insights previously impossible to obtain.

“Slync’s platform has an operational dimension that drives significant levels of efficiency into complex processes that haven’t really changed in more than 20 years,” added Urban. “We have a number of terrific, very satisfied customers. We will leverage this added financial horsepower to ensure they represent the new class of innovative leaders in the logistics industry.”

Slync customers include several global enterprises and large logistics service providers. These companies will be making separate announcements about their use of and success with the technology in the coming months.

Slync will showcase its technology at the annual TPM conference, taking place February 26 – March 1, 2023 at the Long Beach Convention Center.

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Vodafone Germany Deepens Partnership with Tech Mahindra & Comviva for a Seamless Customer Experience

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February 23, 2023

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Vodafone Germany Deepens Partnership with Tech Mahindra & Comviva for a Seamless Customer Experience

Expanded partnership to deliver a more comprehensive view of customer journeys, enhanced omnichannel experience across assisted and digital channels
Comviva BlueMarble to enable unified sales experience across mobile, fixed, cable and TV services of Vodafone Germany
Enabled new revenue opportunities by delivering bundled propositions through a centralized/converged unified platform

Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, announced that it has expanded its partnership with Vodafone Germany towards the transformation of its sales and customer experience processes.

As a part of this multi-year engagement, Comviva, a Tech Mahindra company, will deliver a unified sales solution across mobile, fixed, cable and TV services businesses of Vodafone Germany. The relationship began in 2019 and partnership focused on transforming assisted sales experience. The expanded partnership will target transforming non-assisted digital sales channels and elevating the entire integrated buying experience.

Manish Vyas, President, Communications, Media and Entertainment Business, and CEO, Network Services, Tech Mahindra, said, “At Tech Mahindra, we firmly believe in the power of innovation and investment in intellectual property development. Our product and platform strategy are a testament to our deep domain expertise in the Telecom industry. We are grateful for the support and guidance of Vodafone Group as we embark on a new chapter in our digital journey, building the groundwork for the next generation of technology solutions on BlueMarble foundation.”

Comviva has deployed its BlueMarble platform with an expansive range of use cases that include digital commerce, catalog, order management and customer care. The first phase of the engagement was focused on creating a unified platform that provided a converged 360-degree view of the customer across telesales and retail operations. The second phase will further the convergence to digital channels and empower Vodafone Germany in extending on-demand, personalized solution bundles seamlessly to its customers across the channels of their choice.

Ulrich Irnich, CIO at Vodafone Germany, said, “We are a customer-obsessed organization. Our expanded partnership and choice of ODA-compliant cloud-native Comviva platform will enable us to enhance the customer experience even further, driving personalization at scale and further optimizing experience across online and in-store. The new solution shall help us align teams around a single view of the customer, with insights and activation capabilities that will make experiences even more seamless, connected and relevant.”

Manoranjan (Mao) Mohapatra, Chief Executive Officer at Comviva, said, “Today, customers use a variety of touchpoints to engage both digitally and offline and a unified integrated customer experience across all channels is paramount. Our partnership shall deliver a more comprehensive view of customer journeys and enhanced omnichannel experiences. We are extremely excited about this partnership, and it shall serve as a great foundation for personalization efforts, while also empowering organizational efficiency.”

Comviva’s BlueMarble is a modular commerce, order management, customer care and partner management digital platform. It is a 5G ready, cloud-native, microservices based, open digital solution that delivers business agility by offering personalized customer experiences and journeys.

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Evisort Empowers CLM Customers with AI in Pre-signature Contract Workflows

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February 23, 2023

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Evisort Empowers CLM Customers with AI in Pre-signature Contract Workflows

The AI-powered contract lifecycle management company also introduces custom dashboards to further democratize and expedite access to connected contract data

Evisort, the no-code contract intelligence platform loved by legal, procurement and sales operation teams worldwide, released new product capabilities, including artificial intelligence (AI) in pre-signature and custom dashboards with drag-and-drop functionality. Evisort’s latest product focuses on the business user’s experience by delivering greater visibility into real-time contract data, speeding time-to-signature, and surfacing risks hidden in contract language.

AI in pre-signature brings Evisort’s best-in-class AI to in-flight contracts. The technology helps legal teams quickly spot risks hidden in contract language, make proposed edits, and work with business teams to prepare for negotiations when working with third-party paper. This speeds up the time to sign contracts and creates a better experience for users and stakeholders throughout the organization. Bringing AI to the pre-signature stage also enables teams to optimize their processes by seeing what language in new agreements is – and isn’t – helping get deals closed in real time and across the board.

Custom dashboards add speed and efficiency to the end-to-end contract management process, empowering legal professionals to create and save elegant, visualized charts and reports tailored to their unique needs. The custom dashboards are built around Evisort’s easy-to-use Advanced Search to help users find precisely the contract information they need. The dashboards use full Boolean logic and cumulative search building, leveraging all the contract data points extracted by Evisort’s leading AI. With custom dashboards, users can always get right to the data they care about most and rest assured that it is up to date.

“AI in pre-signature and custom dashboards are among the most important product additions since our launch of Automation Hub in July of 2022,” said Amine Anoun, chief technology officer and co-founder of Evisort. “These powerful new enhancements will also serve as the foundation for future, ground-breaking innovations to truly delight our customers. We are excited to roll them out to our customers to improve their contracting experience.”

Evisort also recently introduced its new generative AI capabilities to help users draft, redline and negotiate contracts based on existing AI contract data and large language models. In October, Evisort strengthened its AI and platform capabilities with enhanced Optical Character Recognition (OCR) technology, multi-language capabilities, and an expanded intelligent clause library for more efficient drafting and more confident negotiation.

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Boost.ai Partners with Lydonia, Heralding a New Age of Customer Service Through Automation

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February 23, 2023

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Boost.ai Partners with Lydonia, Heralding a New Age of Customer Service Through Automation

UiPath partner solutions providers join forces to create AI-powered Intelligent Automation solutions for their customers, announce groundbreaking webinar on February 28th

Boost.ai, a leading cloud-based provider of conversational artificial intelligence (CAI) at scale, announced a new strategic partnership with Lydonia Technologies, the leading provider of Intelligent Automation software and solutions. As businesses continue to prioritize premier customer service, the partnership between boost.ai and Lydonia further enables this shift through intelligent automation and self-service capabilities. Lydonia Technologies, a Diamond UiPath Partner and Americas & Worldwide Impact Partner of the Year in 2022, will now be able to offer customers a powerful conversational AI chatbot and integrate the tech alongside existing employee-facing automation.

As a top reseller provider of both boost.ai and UiPath, Lydonia brings expertise in intelligent automation and allows customers to automate processes end-to-end across their organizations. 86% of consumers now expect online self-service options when interacting with a brand, and with boost.ai’s partnership, Lydonia can also provide these self-service capabilities, fully merging the employee and customer experience into one solution.

“Our customers have confidence in Lydonia’s proven ability to deliver industry-leading automation solutions with demonstrable short-term ROI. Our partnership with boost.ai allows us to uplevel the customer and employee experience through the power of conversational AI coupled with Intelligent Automation,” said Kevin Scannell, Founder & CEO, Lydonia Technologies. “We are excited to continue enabling our customers’ superior business results through our partnership with boost.ai.”

RPA is already an incredible tool at the disposal of businesses everywhere, and this partnership with boost.ai allows Lydonia to extend this power to the customer edge. Conversational AI can now empower RPA, and give it a multilingual voice that understands dynamic, open-text conversation, to help any organization automate its business. The virtual agent can talk to the end user, whether it’s an internal employee or external customer, and collect relevant information and documents to eventually trigger robots to streamline any process — either as an attended or unattended automation. The combination of RPA and conversational AI is the foundation for an Enterprise Automation Strategy.

“In today’s online world, customers are always looking for convenient and efficient ways to interact with brands. Lydonia has already mastered automation on the employee side, and we’re excited to extend our technology so that the customers can experience that same level of convenience,” said Jerry Haywood, CEO of Boost.ai. “We’re giving Lydonia the right tools, and they’re using their expertise to create the ultimate employee and customer experience.”

As a UiPath Premier Alliance partner, boost.ai can offer virtual agents that provide instantaneous, always-available assistance via an easy-to-use chat interface. This solution has the ability to integrate with UiPath’s core business systems, allowing for an elevated customer experience.

Gifis brings extensive experience leading high-growth companies, including Frame.io and AdRoll

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Businesses fall short on customer expectations on price, speed, convenience, choice and sustainability

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

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Expanded partnership to deliver a more comprehensive view of customer journeys, enhanced omnichannel experience across assisted and digital channels

Comviva BlueMarble to enable unified sales experience across mobile, fixed, cable and TV services of Vodafone Germany

Enabled new revenue opportunities by delivering bundled propositions through a centralized/converged unified platform

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The AI-powered contract lifecycle management company also introduces custom dashboards to further democratize and expedite access to connected contract data

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UiPath partner solutions providers join forces to create AI-powered Intelligent Automation solutions for their customers, announce groundbreaking webinar on February 28th

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