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Talkdesk Offers Business Continuity Solutions, Fastest Move to Cloud for Work-From-Home Agents Amid Coronavirus Crisis

Talkdesk enables remote working environments for front-line customer service staff, now more crucial than ever to succeed in a rapidly changing world

Talkdes., the cloud contact center for innovative enterprises, announced new offers to enable a swift, seamless and secure transition to Talkdesk cloud contact center solutions. The Talkdesk Business Continuity™ program consists of three solutions designed to enable new and changing business needs as a result of the coronavirus (COVID-19) outbreak. Talkdesk Now offers enterprises the industry’s fastest route to agents working from home, with the adaptability and flexibility of easy-to-use cloud contact center solutions, in as little as 24 hours. Talkdesk Boost, which moves contact centers to the cloud within 15 days, and Talkdesk Mobile Agent which converts any mobile device into a complete customer support tool, are free for three months when companies sign up before May 1, 2020.

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Talkdesk offers business continuity solutions, fastest move to cloud for work-from-home agents amid coronavirus crisis. @Talkdesk enables remote working for customer service staff, crucial in a rapidly changing world

“Traditional contact centers have a higher potential to be hit hard by the spread of a health crisis, such as the coronavirus outbreak, or other natural disasters. Due to shelter-in-place orders and social distancing requirements, contact centers suddenly face the need to move agents onto a work-from-home solution,” said Tiago Paiva, chief executive officer, Talkdesk. “The Talkdesk Business Continuity program helps companies move to the cloud quickly and aid critical business continuity remotely, providing staff safety and boosting customer confidence.”

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Given the rapidly-changing economic climate and business environment brought on by the coronavirus (COVID-19) outbreak, customer needs and contact center volumes are shifting quickly and drastically. An estimated 80% of contact center seats are tethered to aging, obsolete and inflexible on-premises platforms. With traditional on-premises contact centers, software and hardware are fixed on-site in a physical location and agents must be present in central locations to access the tools they need to support customers. The inflexible and unscalable architecture of on-premises contact centers leaves businesses vulnerable in times of crisis when agents need the ability to work remotely and customer inquiries are high.

“Due to the coronavirus outbreak, Doctolib has shifted all employees into remote work environments using Talkdesk,” said Frédéric Nguyen, vice president of information technology, Doctolib. “We had to act quickly since our agents assist doctors to implement telehealth consultations, and Talkdesk allowed us to make that change fast.”

Agility in business, specifically customer service, is more important than ever. For brands to successfully navigate the COVID-19 crisis, contact centers must be equipped with tools & technology that enable agents to work remotely in order to maintain customer service business continuity. The Talkdesk Business Continuity program allows companies to quickly move their rigid on-premises contact centers to the cloud in as little as 24 hours — ensuring the safety of their agents and reassuring customers.

“Because of Talkdesk we were able to make a smooth transition to working from home and we were able to do so with little to no disruption to our customers,” said Jeff Meyer, customer relations supervisor for industrial aftermarket, NTN Bearing Corporation of America. “I’m glad we made the switch when we did otherwise who knows where we’d be.”

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