Lead Distribution & Call Management

Ezra AI increases profits and reduces costs for companies who want better efficiency. Ezra AI Introduces Revolutionary Call Center AI Solution for Enhanced Customer Experience and…
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8x8 Inc., a leading integrated cloud contact center and unified communications platform provider, announced that since its launch in March 2023 8x8 Supervisor Workspace has been…
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Survey of healthcare leaders finds that nearly half of US healthcare providers plan to integrate ChatGPT and other generative AI systems into their call centers within the next 12…
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Partnership will lead to more customized guidance and improve customer journeys with enterprise contact centers Cogito, the leader in real-time coaching and guidance for the…
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SaaS pioneer Convoso unveils Voso.ai, an advanced conversational AI solution to reach more leads, improve efficiencies, and drive revenue growth. Convoso, leader in outbound contact…
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Enghouse Systems Limited  announced the successful completion of its acquisition of substantially all the assets of Lifesize, a cloud communications company.  The previously…
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Integration improves Customer Service with a more efficient and streamlined support process including an embedded agent adapter UJET Inc., the intelligent, modern contact center…
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Personalized real-time coaching leads to a 2x acceleration in new agent time to proficiency ASAPP, the Generative AI company for contact centers, introduced CoachingAI, a new product…
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The CCaaS solution aims to service AudioCodes' vast Microsoft Teams customer base with a Microsoft Teams-native contact center offerin Voca Conversational Interaction…
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SharpenCX, the agent-first, all-in-one unified contact center platform, announced the appointment of Charlie Newark-French as CEO. "We are seeing great momentum at Sharpen with…
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