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Intelligent Assistants
Accenture and MIT Team to Create a Supply Chain Resilience Stress Test
Accenture and the Massachusetts Institute of Technology (MIT) are co-developing a supply chain resilience stress test for assessing operational and financial risks created by major…
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Radware Makes Its Bot Manager Service Available for Salesforce Commerce Cloud
Radware® (NASDAQ: RDWR), a leading provider of cyber security and application delivery solutions, today announced that the Radware Bot Manager service is available for Salesforce…
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Blustream Raises $3 Million to Bridge the Customer Experience Gap with Product Usage Data
Product Usage Data Connects Brands and Customers to Create Meaningful After-Sale Engagements
Blustream, a leading after-sale customer engagement company, today announced it has raised…
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New Voice Gateway from Cognigy Advances Customer Service Experiences to New Levels
Voice-based Conversational AI champions CX challenges; enables greater customer and employee satisfaction through automation, improving accuracy, efficiency
Cognigy, a…
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Accenture Together with SAP Takes Bold Steps to Move Clients Further Into the Cloud with Open…
Accenture announced it will be working side-by-side with SAP to help companies fundamentally change their business operations with industry-specific solutions based on SAP’s industry…
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Mindsay Announces Customer Service Chatbot on Salesforce AppExchange, the World’s Leading…
Customers can now simplify and enhance customer experience with Mindsay’s Customer Service automation solution
Mindsay today announced the launch of its Customer…
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Akamai Security Research: Loyalty Programs Continue to be Targeted by Criminals as Account Data is…
Akamai the intelligent edge platform for security and delivering digital experiences, published the State of the Internet / Security report: Loyalty for Sale – Retail and Hospitality…
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Conversica Announces Virtual Assistant-Powered Website Chat for Free, Disrupting the Chatbot Market
Conversica, the leader in Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale, announced its disruption of traditional website chat…
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Talkwalker and HubSpot Define the Social Media Trends to Watch in 2021
- Talkwalker and HubSpot gathered 70+ global experts, to identify the trends brands should engage for success next year.
- Backed with analytical insights and consumer data to rank the…
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Uniphore and NTT DATA Sign Multi-year Deal to Bring Conversational Service Automation to Contact…
In response to an increase in global demand for end-to-end customer service solutions, Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and NTT…
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