Mindsay today announced the launch of its Customer Service Chatbot on Salesforce AppExchange, empowering companies to automate and enhance customer experience through conversational AI. Mindsay’s chatbots give brands the ability to automatically resolve a variety of customer requests, from simple FAQs to complex transactions.

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Mindsay’s Customer Service Chatbot

Mindsay allows organizations to automatically resolve common customer requests, boosting agent productivity and driving more ROI for businesses. With the chatbot handling the majority of common customer requests, agents can focus on solving urgent and complex issues. Mindsay’s unique integration with Salesforce allows agents to easily enter and exit conversations. The integration enables case creation in Salesforce – after the chatbot has detailed the customer’s request, the agent has all of the information to quickly resolve the issue.

Thalys, the French-Belgian high-speed train operator, has created a powerful multilingual chatbot with Mindsay and is leveraging the integration with Salesforce to fully automate its claims and reimbursement processes, as well as provide an efficient agent handover when needed.

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“Mindsay’s technology allows us to constantly improve and innovate. Their integration with Salesforce significantly boosts our agents’ productivity and has cut down time to resolution. This ultimately allows us to better serve our customers,” said Stephan Kramer, Customer Service Program Manager at Thalys.

“We’re thrilled to launch Mindsay’s Customer Service Chatbot on Appexchange. Enhancing our integration with Salesforce aligns perfectly with our mission to enable companies to provide simple, efficient customer service at any time,” said Guillaume Laporte, Co-founder & CEO at Mindsay

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