New AI Maturity Benchmark Report Shows Advanced Solutions More Likely to Improve Customer Satisfaction, Agent Productivity and Revenue Growth Sixty percent of…
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Kore.ai, a leader in enterprise conversational and generative AI platform technology, announced that two of its products, Kore.ai XO Automation and Kore.ai Contact Center AI are now…
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Contact Center platform provider recognized for delivering seamless, AI-powered interactions and empowering customers with actionable insights UJET, Inc., the intelligent, modern…
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Enterprise-Grade Workforce Engagement Management and Advanced Compliant Outreach Capabilities Available through Google Cloud Contact Center AI Platform UJET, Inc., the intelligent,…
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Google Cloud Equips Global Partners to Deploy Contact Center AI Platform SADA, a leading business and technology consultancy and award-winning Google Cloud Partner, today announced it…
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ISG Automation, the pure-play intelligent automation business of Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, said it has…
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Intermedia Interaction Analytics, a new feature of Intermedia Intelligent Contact Center™, helps businesses capture the voice of the customer by automating trend recognition of key…
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The report analyzed 2 billion human and automated contact center interactions across 18 countries. Avaamo, the leading provider of Conversational AI, released the State of Contact…
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Avaamo, the leading provider of Conversational AI, announced three new Contact Center AI solutions, to accelerate call center automation. Read More:  Oro Inc. Launches…
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Voximplant Platform as a Service Latest Partnership with Google Cloud Enables Businesses Worldwide to Scale Enhanced Customer Experiences with AI in High Complex Environments  …
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