UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, announced its partnership with Google Cloud’s Contact Center AI (CCAI) and integration of its AI-Powered…
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Windstream Enterprise (WE), a managed communications services provider, has enhanced its XCaaS service to include Mitel’s Virtual Agent and Agent Assist solutions powered by Google…
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Observe.AI platform now available in the Microsoft Azure Marketplace and AppSource Observe.AI, a leader in Contact Center AI, announced that they will be working with Microsoft to…
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Speech Analytics and Contact Center AI Improve Experiences for Both Clients and Agents Observe.AI, a leader in Contact Center AI, today announced that its platform has…
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Observe.AI, a leader in contact center AI, today announced Andrew Acedo has joined the executive team as Vice President of Enterprise Sales. Acedo will be responsible for leading…
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Observe.AI, a leader in providing AI-powered agent enablement software to enhance voice customer experiences, has experienced rapid growth in response to the growing demand for…
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Tightly Integrated Solution Marks Swift Progress on Genesys and Google Cloud Partnership Launched Less Than a Year Ago Genesys, a global leader in omnichannel customer experience and…
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Series D Positions UJET to Lead Generative AI for CX Across Enterprises UJET, Inc., a leading provider of AI-powered cloud contact center solutions,  announced it has…
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Leading Brands Deploy Verint Bots to Identify Optimum Opportunities for Upselling and Cross-Selling Verint®, The CX Automation Company™, announced that contact…
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Jabra launches Jabra ClearSpeech, an AI-driven solution to enhance speech on calls, helping professionals to increase focus on the conversation. • The AI-powered noise suppression…
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