Speech Analytics

Contact centre solution provider partners with Avoira to add emotion-detecting software to comprehensive feature set Manchester-based Contact Centre software company MaxContact has…
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New capabilities will assist customer service agents by analyzing service calls in real time Pegasystems Inc., the software company that crushes business complexity, today announced…
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CallFinder, the market-leading provider of SaaS speech analytics technology and automated quality monitoring solutions, announced a new release that provides businesses with greater…
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Integrates leading cloud call center solution with ServiceNow® ITSM and Customer Workflows to enable work-from-anywhere agents, automate manual tasks, optimize the customer…
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Dugout technology platform now extends to in-person conversations; delivers improved customer satisfaction and sales to better convert millions of phone calls into purchases…
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CXM Recording & Quality Monitoring, an industry leader in Call Recording & Workforce Optimization solutions announced today the release of CXM Version 6 for the CXM Software…
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8x8, Inc., a leading integrated cloud communications platform, announced that 8x8 X Series and 8x8 Contact Center are now generally available in Canada through direct sales and channel…
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Five9, Inc., a leading provider of the intelligent cloud contact center, announced that a global web conferencing and collaboration solution provider has chosen Five9 for its close…
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LiveVox, the leading provider of customer service and digital engagement tools, announced the acquisition of SpeechIQ. SpeechIQ is an AI-driven speech analytics and quality assurance…
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