Speech Analytics

New 8x8 XCaaS Platform Capabilities Include AI-generated Post-meeting Smart Summaries and Action Items, Rich Omnichannel Experiences, Global Workforce Support, and Deeper Technology…
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For many, AI has recently become an essential component of customer service. With the development of artificial intelligence, call center software has advanced to include cutting-edge…
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Leading organizations turn customer experiences into competitive advantage through the power of experience orchestration Ahead of Xperience 2023 (June 19-21), the customer experience…
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Offering an exceptional customer experience on digital channels is no longer a nice-to-have element for businesses. Today, every customer demands personalized results and solutions,…
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LiveVox customers enabled with SuccessKPI realize immediate time to value with out-of-the-box integrations SuccessKPI, Inc., a cloud-native contact center customer experience insight…
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Innovative technology differentiators, expansive customer base and commanding international presence gives CallMiner top ratings ahead of competitors CallMiner, the leading provider of…
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TTEC wins five Stevie Awards for customer service expertise, sales operations, and leadership. TTEC Holdings, Inc. , one of the largest global CX (customer experience) technology and…
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Leading cloud contact center provider to unveil its latest ServiceNow offerings at exclusive event series. 3CLogic, the leading voice-enabling and cloud contact center solution for…
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TCN, Inc.'s “The Complete Guide to Managing Call Center Agents,” offers numerous strategies and best practices for keeping call center agents engaged and working efficiently. TCN,…
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VoiceOps, the software company that established coaching enablement as a key strategy for call center teams, today officially announced the launch of "Always Be Coaching," a…
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