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CallMiner Named a Leader in the 2022 SPARK MatrixTM for Speech Analytics Report

Innovative technology differentiators, expansive customer base and commanding international presence gives CallMiner top ratings ahead of competitors

CallMiner, the leading provider of conversation intelligence to drive business improvement, announced today that it has been named a top performer and market leader in the 2022 SPARK Matrix for Speech Analytics by Quadrant Knowledge Solutions.

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“CallMiner has received strong ratings across technology excellence and customer impact and has been positioned as a leader in the SPARK Matrix: Speech Analytics, 2022.”

The report analyzes 17 vendors and evaluates products, market presence and customer value proposition, with CallMiner listed as a leader in customer impact and technology excellence. Specifically, CallMiner is recognized for its key market differentiators, including artificial intelligence-driven search features, call transcription accuracy, categorization tools for sentiment and emotion, as well as real-time and post-call analytics that help organizations drive action for business improvement.

“Conversation intelligence has the power to completely transform a business, unlocking areas of improvement, growth and impactful change, which makes partnering with the right vendor critical for success,” said Paul Bernard, President and CEO, CallMiner. “CallMiner has always focused on delivering the innovative technology capabilities that bring tangible value and ROI to our customers. This latest recognition by Quadrant Knowledge Solutions further validates our market leadership and competitive differentiation.”

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The SPARK Matrix report also highlights CallMiner’s strong customer base and commanding presence in North America and Europe. Today, CallMiner works with leading, global organizations across BPOs, financial services, healthcare, insurance, technology, telecoms, travel and hospitality, retail and more.

“CallMiner’s platform improves business performance by allowing companies to identify areas of opportunity and drive improvement, growth, and transformational change in an efficient manner. The company’s speech and text-based analytics features improve customer interactions, reduce costs, and deliver deeper insights into the customer experience. CallMiner can cater to diverse customer needs across industry verticals with its advanced capabilities, compelling customer references, comprehensive roadmap and vision, and highly scalable product suite,” said Sofia Ali, Analyst at Quadrant Knowledge Solutions. “CallMiner has received strong ratings across technology excellence and customer impact and has been positioned as a leader in the SPARK Matrix: Speech Analytics, 2022.”

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