omnichannel

Bright Pattern for third year has been selected by Customer Contact Week, the world's largest customer contact event for the CCW Excellence Awards - following previous nominations for…
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Businesses must act quickly when it comes to digital transformation... Self-service hubs, eCommerce websites, and omnichannel techniques have all been used by many firms during this…
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Playvox, the leading CRM-connected omnichannel contact center provider of Workforce Engagement Management solutions, is launching its new Capacity Planner solution at the Society for…
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The Aaron's Company, Inc. ("Aaron's"), a leading technology-enabled, omnichannel provider of lease-to-own and retail purchase solutions, announced the completion of its previously…
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Salesfloor has partnered with Puma Asia, GNC, Christopher & Banks, and more to enhance the retailers' omnichannel selling capabilities Salesfloor, the industry-leading Immersive…
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The Danish contemporary brand has rolled out the full NewStore Omnichannel Platform, providing a transformational in-store experience for associates and customers NewStore, a modular,…
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net2phone strengthens its position as a leading provider of cloud communications and collaboration solutions net2phone, a leading communications-as-a-service provider and subsidiary of…
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Playvox Workforce Management wins a multi-year contract for world-class agent forecasting, scheduling, and reporting. Playvox, the leading CRM-connected omnichannel contact center…
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Cresta's 'Reducing Ramp Time & Agent Attrition In Contact Centers' report reveals how real-time coaching and agent progression monitoring are effective practices that help with…
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Innovative Wave Inventory System increases accuracy to prevent costly customer problems Today's omnichannel sales environment requires retailers to reliably sell via their website,…
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