omnichannel experiences

ISG Provider Lens™ report says work-from-home requirements and a growing consumer preference for digital channels over voice calls have permanently changed the industry Contact centers…
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As global pandemic measures ease and shoppers begin to return to stores in significant numbers, we are settling into a new “normal.” But what exactly does that mean? Are consumer…
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Without the “right” sales or customer support technologies, businesses could be missing out on valuable insights from actual customer calls, what do leaders in tech do to shortlist and…
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Tulip, the leader in retail cloud-based mobile solutions, today announced the release of their newest product, Fulfillment, to help retailers expand their capabilities to manage, track…
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More than two thirds of U.S. consumers expect to do their holiday shopping online this year, while 60% also anticipate hitting brick-and-mortar stores, reflecting a preference to use…
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New CMO Council Study Reveals Regardless of Generation, Region or Gender, Omnichannel IS the Critical Channel of Choice It’s official – Physical and digital engagement is paramount…
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Google launches a new tool to help retailers improve their customer online and omnichannel experiences. As users become more demanding about the information and service they expect…
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