Digital Channels

KERV Interactive, a recognized technology company specializing in visual IR driven interactive video for brands, has integrated 1o’s E-commerce technology to support end-to-end…
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Recently, independent analyst group Gartner Inc. released its annual report Market Guide for Retail Unified Price, Promotion and Markdown Optimization Applications and mentioned…
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Strategic Partnership to Improve Coordination Across All Channels for Seamless Customer Engagement  Smart Communications, the only provider of a customer conversations management…
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Appdetex, a global brand protection leader and expert in online detection, assessment, and enforcement of online infringements, today announced that Baird Capital has led a $12.2…
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This mission critical collaboration is a true game changer with the aim to effectively handle all COVID-19 related actions by providing an advanced level of automated service to the…
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Bright Pattern, a leading provider of AI-powered cloud omnichannel contact center software, has seen new approaches taken to mitigate the recent challenges from COVID-19 and increased…
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Avaya , a global leader in solutions to enhance and simplify communications and collaboration, today announced an expansion of its artificial intelligence (AI)-powered customer…
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Automatically identify and analyze insights from customers asking questions on Quora, the leading Q&A platform with more than 300 million monthly active users…
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Presenting new insights from CX leaders on 2021 priorities, the survey shows that 79 percent believe agents are performing as well as or better from home NICE (Nasdaq:…
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Thrio, Inc., maker of award-winning cloud contact center software, announced today its omnichannel integration with Microsoft Dynamics CRM. Users see a “Single Pane of Glass,”…
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