customer service

Marketing software-as-a-service (SaaS) is a difficult task. It means continuously giving users a reason to purchase your product while managing expectations and customer service. This…
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87% of service decision maker respondents from India say that have invested in new service technology during the pandemic 93% of service decision maker respondents in India…
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LiveVox, a leading cloud-based provider of customer service and digital engagement tools, today announced it has entered into a merger agreement with Crescent Acquisition Corp, a…
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Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced that Five9 Agent Assist has been named a winner in the 2021 BIG Innovation Awards…
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Service Objects, the leading provider of real-time global contact validation solutions, announced they have expanded their contact data validation services to integrate directly with…
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Doug Grigg, Chief Sales Officer at Khoros talks about the importance of leveraging AI to drive better sales conversations while taking us through Khoros’s journey in 2020 amid the…
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Cresta, the real-time optimization platform for customer conversations, today announced the launch of Cresta for Customer Service, designed to enable customer care teams to deliver more…
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ArenaCX, the world's first customer service marketplace delivering responsive support to businesses, announced today their partner app listing in the Zendesk Marketplace. The ArenaCX…
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Tijuana-based company, Cápita, the most trusted Virtual Assistants company in Mexico, recently became an Entrepreneurs’ Organization (EO) Sponsor. With this sponsorship, Cápita will be…
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UJET Inc., the world’s first and only CCaaS 3.0 cloud contact center provider, today announced a strategic partnership with Telarus, the largest privately-held technology services…
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