customer experience management articles

ServCloud™ 2017 : An Innovative Omnichannel Cloud-Based Customer Experience Management Solution

STS Staff Writer Jan 23, 2017

Servion Global Solutions, the leading Customer Interaction Management (CIM) solutions provider, has announced the launch of ServCloud™ 2017 for the Americas Market. The company believes…
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Adobe Set to Redefine Retail Customer Experience with New Omnichannel Marketing Capabilities

STS Staff Writer Jan 23, 2017

Adobe Systems announced a series of new omnichannel marketing capabilities to enable retail merchants to fully personalize customer experience. Adobe’s latest innovations will make the…
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Salesforce’s Second Annual State of Service Report Released; Spotlight on the Future of…

STS Staff Writer Jan 9, 2017

Salesforce, the leading CRM firm, has released its Second Annual State of Service research report, uncovering insights from more than 2,500 customer service professionals. The latest…
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Introducing LiveMessage: Salesforce.com’s 1:1 Conversational Solution for Service Teams

STS Staff Writer Dec 28, 2016

Salesforce.com is determined to take the leadership position in providing 1:1 personalized customer service solutions. The latest customer service messaging platform, Salesforce…
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