customer care

In preparation for a busy holiday season, Verizon is leveraging advanced technology in its stores, introducing new virtual tools, and using data to give shoppers a unified experience…
Read More...

Empowering a global salesforce with sales automation and real-time insights to drive business growth Penny AI, a global leader in data-driven social sales enablement solutions, is…
Read More...

New hire brings nearly 20 years of experience scaling business growth, driving efficiency, and maximizing business value Playvox, the leading provider of Workforce Engagement…
Read More...

Pandemics, economic uncertainties, political conflicts, and other global crises have posed unique problems for businesses and marketers-salespeople worldwide. B2B teams, must carefully…
Read More...

SalesTech Quote-of-the-Week! Customer care is like software development; every company needs it! There’s this misconception that automation is going to eliminate customer care at some…
Read More...

Like most niches within the SaaS marketplace today, the sales intelligence market too has shown extensive signs of expanding and is projected to grow at a CAGR of 10.6% until 2030.…
Read More...

Pedro Souza, Vice President of Customer Care at SmartBear chats about the future of customer care in B2B and the impact of automation and how it can bring about change: _______…
Read More...

Global airline uses AWS to deliver new digital travel services, streamline processes, enhance customer service, and provide cloud training to employees globally Amazon Web…
Read More...

Award-Winning BPO Innovator to Host an Exclusive Luncheon for CX Leaders  ibex, a leading global provider of business process outsourcing (BPO) and customer engagement technology…
Read More...

In Major Industry Shake Up, Key Leaders from IBM AI Applications Practice, Kevin Reese and David Ricketts, Join enVista for Opportunity to Lead the Omnichannel Industry from the…
Read More...