customer calls

Europe’s leading independent customer management services provider will deploy IRIS Clarity’s voice isolation software across its contact centre estate Ascensos is…
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NovelVox's Smart CTI connectors are now available with omnichannel capabilities for Genesys Cloud CC, extending the voice integration support to Email and Chat. NovelVox, a market…
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Intermedia Interaction Analytics, a new feature of Intermedia Intelligent Contact Center™, helps businesses capture the voice of the customer by automating trend recognition of key…
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When we consider the various dimensions of customer experience, we must return to the basic set of needs that drive many human decisions and actions. That set is collectively referred…
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Without the “right” sales or customer support technologies, businesses could be missing out on valuable insights from actual customer calls, what do leaders in tech do to shortlist and…
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