Contact centers

Meeami Technologies, a pioneer and leader in audio AI, noise cancellation, speaker ID and audio analytics software, today announced that its flag ship ClearVoice noise cancellation…
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LiveVox’s SmartStart portal, with incorporated industry best practices, provides contact centers immediate platform readiness, with access to essential LiveVox applications and…
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Report unveiled on day one of Calabrio Customer Connect (C3) digs into agent wellbeing and shows the key importance of employee-centricity and agent retention as the industry…
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STIR/SHAKEN is here to stay. How can it impact the contact center industry as a whole and outbound businesses in particular? NobelBiz just released its third e-book on the subject of…
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Based on its recent analysis of the global workforce management (WFM) and intraday automation market, Frost & Sullivan recognizes QStory with the 2021 Global Product Leadership…
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Playvox, the leading workforce engagement management solution for digital customer care, announced that Delivery Hero SE, the world's leading local delivery platform, has selected…
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CXone fosters workforce agility for remote teams and deeper operational insights across all digital and voice interactions NICE today announced GWA Group Limited (GWA),…
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Balto, the #1 Real-Time Guidance Platform for contact centers, has announced the completion of a $37.5 million Series B funding round. The funding is led by Stripes and joined by …
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NovleVox is an exceptional creator of contact center solutions. Recently it has announced the availability of its solutions on Genesys AppFoundry. The integrated and unified solutions…
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TCN, Inc. today announced its TCN Operator platform has been selected as a finalist in the 2021 SaaS Awards in the Best SaaS Product for Customer Services/CRM category. The…
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