contact center

Five9 recognized for completeness of vision and ability to execute. Five9, the intelligent CX platform provider, today announced that it has been positioned by Gartner as a Leader…
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Integration improves Customer Service with a more efficient and streamlined support process including an embedded agent adapter UJET Inc., the intelligent, modern contact center…
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From tips on setting the right sales KPIs to understanding more on how AI and ML can boost sales ops processes, this week's salestech highlight comes action packed with industry…
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CallTower delivers Solgari for Teams, a powerful Contact Center Solution within the MS Teams App that empowers customer experience CallTower, a global leader in cloud-based unified…
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AI Transcription Redaction, the latest addition to the Intermedia AI Interaction Insights suite, leverages Intermedia SPARK AI™ technology to remove sensitive data from call…
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Emplifi CX Cloud and Emplifi AI Composer honored for improving customer service technology and customer experience Emplifi, a leading unified customer engagement platform, today…
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New features empower frontline contact center leaders to drive improved employee and customer experiences while optimizing efficiency and operational experience Cogito, the…
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Avaya Enterprise Cloud enables organizations to pursue hybrid cloud models by hosting parts of their communications infrastructure in a dedicated cloud instance, while integrating…
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CallTower's Unite for Teams integrates contact-orientated business systems and CRM apps, offering integration features with over 200 applications CallTower, an international leader in…
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What sales best practices are B2B tech sales leaders turning to, to stay above current market challenges? And how can GTM and other marketing processes be used to drive better revenue…
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