contact center

Achievements highlight Ruby's leadership and growth in Sales & Training initiatives Ruby, the premier provider of live virtual receptionist and chat services for small businesses,…
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Battles to lead audit committee; company adds new chief accounting officer Sharon Virag Genesys, a global leader in cloud customer experience and contact center solutions, announced…
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Observe.AI platform now available in the Microsoft Azure Marketplace and AppSource Observe.AI, a leader in Contact Center AI, announced that they will be working with Microsoft to…
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Agero was presented with a Silver Stevie Award in the “Most Valuable Response by a Customer Service Team” category in the 15th annual Stevie Awards for Sales & Customer Service for…
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Inbound contact routing will continue to dominate the market, but analytics will witness the strongest growth, finds Frost & Sullivan Frost & Sullivan is recent analysis,…
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Combined company delivers most effective and efficient methods for customer interaction TimeTrade Systems, the leading provider of omnichannel enterprise scheduling solutions, and …
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Five9, an industry-leading provider of the intelligent cloud contact center, announced the appointment of Genefa Murphy, PhD, an industry recognized global marketer with an impressive…
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News Summary:  All new Webex for meetings, messaging and calling announced with a ton of new functionality. Expanded People Insights with new features that deliver…
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Speech Analytics and Contact Center AI Improve Experiences for Both Clients and Agents Observe.AI, a leader in Contact Center AI, today announced that its platform has…
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The industry-leader chose Dialpad to support contact center agents and improve customer experience Dialpad, the AI-powered cloud business phone and contact center provider for modern…
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