Contact Center Operations

Intradiem, the leading provider of contact center automation solutions for customer service teams, announced the results of a comprehensive research study conducted in partnership…
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Customer-centric integration advances the industry with real-time audio streaming Calabrio, a leading workforce performance company, is excited to announce a next-generation…
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Government institutions are positioned to securely deliver on their mission to improve constituent experiences with a leading AI-powered cloud contact center platform Talkdesk,…
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Citizen developers can now use Ushur’s no-code platform to build agent assist automation workflows Ushur, the AI-powered leader in Customer Experience Automation (CXA), announced the…
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New solution improves contact center operations and captures new financial upsides by uncovering organizational operational inefficiencies Waterfield Tech, a leading global customer…
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InflowCX announced that they have acquired BPO Partners. The partnership accelerates InflowCX’s expansion of consulting, outsourcing, and technical services offerings for contact…
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As part of the Zingtree channel of best-in-class technology providers, AVANT now has the additional capacity to provide contact center productivity solutions. Zingtree, a…
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The customer support game is changing today to meet customer's where they're at and to cater to what they want or how they want brands to provide after-sales support to them, catch…
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Introduction of Insights and Chatbot products and updates to Director and Agent Assist enable a new era of contact center productivity Cresta, the leader in real-time intelligence for…
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Cresta, the leader in real-time intelligence and automation for contact centers, announced it has been recognized in the Sales Readiness functionality segment in Forrester's Now Tech:…
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