Contact Center Agent

Zenarate Launches New Call Analyzer Capabilities to its AI Coach Platform to Transform Contact…

STS News Desk Dec 12, 2023

With integrated simulation training and call analysis, customer care leaders can connect immersive learning and agent assessment to foster continuous skills improvement Zenarate, the…
Read More...

Artificial Intelligence (AI)

Khoros Reveals How to Best Retain Contact Center Agents with AI and Automation

STS News Desk Apr 28, 2022

New whitepaper addresses major agent pain points and strategies to improve their satisfaction and help them manage growing customer demands across channels Khoros, an award-winning…
Read More...

Artificial Intelligence (AI)

SmarTek21 Named in the First Ever 2022 Gartner Magic Quadrant for Enterprise Conversational AI…

STS News Desk Jan 31, 2022

SmarTek21 LLC, SmarTek21 Product Holding, and its subsidiary IntelliTek.ai are leaders in digital engineering services, application modernization, and AI technology solutions for…
Read More...

Partner Management & Channel Enablement

M1 Collaborates With AWS to Enhance Customer Experience

STS News Desk Jan 19, 2022

M1 leverages Artificial Intelligence technology to power its VoiceBot, Maxine M1 Limited (M1), one of Singapore’s leading Mobile Network Operators (MNO), announced its collaboration…
Read More...

SalesTechStar’s Sales Technology Highlights of The Week: Featuring Ambition, Clari, Highspot, Oracle…

STS Staff Writer Nov 8, 2021

CRMs are evolving to turn into all inclusive platforms that can offer sales and marketing teams a lot more in terms of process unison and better data practices; how do leading B2B sales…
Read More...

Brought to you by

For Sales, write to: contact@martechseries.com

To repurpose or use any of the content or material on this and our sister sites, explicit written permission needs to be sought.