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ISG Provider Lens™ report finds contact centers adopting hybrid work models for agents, embracing more social media, chat, AI and analytics to meet new customer demands…
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The Future of Work is interconnected. Partnership streamlines the incident response process, connecting remote teams in a single click. PagerDuty, Inc. (NYSE:PD), a…
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Radial prioritizes safe working conditions with anticipated holiday ecommerce surge Radial, a bpost group company, the leader in omnichannel commerce technology and operations, today…
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Slingshot, the leading 24/7 customer engagement and sales service platform for home services providers, released new technology that gives clients the ability to meet their customers in…
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3CLogic, a leading provider of cloud contact center solutions, today announced the adoption of its telephony platform integrated with ServiceNow’s® Customer Service Management offering…
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Bright Pattern, leading provider of omnichannel communication software for innovative companies, launches a new Omnichannel Communication Platform for IT Service Management to…
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Chat Desk transforms the way businesses serve their customers through chat channels and live agent support Clickatell, a global leader in mobile communications and chat commerce,…
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Leading British retailer selects 8x8 X Series to streamline operations and intelligently support more than 4,000 customer service agents and employees 8x8, Inc. , a leading…
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AI Helps Marketers Make the Shift from Channel-Centric to Customer Centric Marketing, by Unlocking the Power of Customer Data on Every Channel Blueshift, the leading Customer Data…
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Leading AI scaleup and Translation-as-a-Service specialist, Unbabel, extends integration capability with customer service platform on Zendesk Chat Unbabel, the Translation-as-a-Service…
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