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Simplr Announces Capabilities to Automate Customer Service Phone Inquiries
Artificial Intelligence (AI)

Key Differences Between BPOs, IVRs and Voice AI; What Tech Suits Your Contact Centre the Best?

STS Staff Writer -
0
Enterprises-Boost-Contact-Center-Outsourcing_-Technology-to-Address-Pandemic-Era-Trends
Pipeline & Analytics

Enterprises Boost Contact Center Outsourcing, Technology to Address Pandemic-Era Trends

STS News Desk -
0
New PagerDuty and Zoom Integration Speeds Up Digital Teamwork, while Accelerating Incident Resolution and Boosting Team Productivity
Online Meeting & Sharing

New PagerDuty and Zoom Integration Speeds Up Digital Teamwork, while Accelerating Incident Resolution and Boosting Team Productivity

STS News Desk -
0
New Survey from Radial Shows 48% of Cart Abandonment is Tied to Security Concerns
Onboarding & Training

Radial Hiring for 585 Seasonal Customer Care Jobs in Pueblo, Colorado; Offering Work From Home Options for the Holidays

STS News Desk -
0
Slingshot Combines Text, Chat, Social, Phone, and Email in its Omni-Channel, Customer Engagement Platform
Email Tools

Slingshot Combines Text, Chat, Social, Phone, and Email in its Omni-Channel, Customer Engagement Platform

STS News Desk -
1
Global E-Commerce Company Leverages 3CLogic with ServiceNow to Optimize Customer Experience
Artificial Intelligence (AI)

Global E-Commerce Company Leverages 3CLogic with ServiceNow to Optimize Customer Experience

STS News Desk -
0
Bright Pattern Launches AI-Powered Omnichannel Communication Interaction Platform for Service Management
Artificial Intelligence (AI)

Bright Pattern Launches AI-Powered Omnichannel Communication Interaction Platform for Service Management

STS News Desk -
0
Clickatell Launches Chat Desk to Shake Up the $1.3 Trillion Call Center Industry
In App Marketing

Clickatell Launches Chat Desk to Shake Up the $1.3 Trillion Call Center Industry

STS News Desk -
1
Halfords Partners With 8×8 To Deliver Superior Customer Service
Buyer Insights

Halfords Partners with 8×8 to Deliver Superior Customer Service

STS News Desk -
3
Blueshift Raises $15 Million from Softbank to Put AI in Hands of Every Marketer
Buyer Insights

Blueshift Raises $15 Million from Softbank to Put AI in Hands of Every Marketer

STS News Desk -
1
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