customer experience

MetaCX, the pioneer in a new outcomes-based approach for managing the customer lifecycle, today announced “The Customer Room,” a free weeklong digital event featuring inspired…
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MetricNet has published the results of its 2020 State of CX Survey. The complete 100+ page report is now available for immediate download via MetricNet's website. This report contains…
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Frost & Sullivan's recent analysis, European Customer Experience Outsourcing Services Market, 2020, reveals that outsourcers are increasingly relying on advanced technologies to…
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TTEC Holdings, a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands, announced that it agreed to acquire…
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PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, announced the addition of Kim Massey as Vice President of…
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Pointillist, an award-winning provider of customer journey analytics software, announced that it is now available on the Genesys AppFoundry, the industry’s largest dedicated marketplace…
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ReturnLogic, a technology startup democratizing returns management for modern retailers, today announced it has raised $2 million in financing from Revolution's Rise of the Rest Seed…
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(v)WeCare, a customer experience company that specializes in customer engagement via phone, email, chat, and social media services to an extensive number of companies across industries…
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PGi, a virtual events and meetings company, has launched enhancements to its online events portfolio including GlobalMeet® Webcast and GlobalMeet Operator Assisted to give customers…
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Avtex, a customer experience (CX) consulting and technology company, announced that it has achieved a number of Microsoft awards stemming from its innovation and sales achievement,…
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