customer experience

Channelizing your sales and marketing is the need of hour. From restaurants, hotels and deliveries, the term ‘channel management’ is used widely in the sales-marketing parlance. It…
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Bill Gosling Outsourcing is a technology-focused global Business Processing Outsourcing (BPO) provider that specializes in customer experience (CX) solutions, and they are looking to…
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Officium Labs, a unique decentralized Customer Experience startup, has acquired SpreadsheetScheduler.com, adding industry-leading workforce management (WFM) tools to the Officium…
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Five9, Inc., an industry-leading provider of the intelligent cloud contact center, announced today that the company was selected by COVID Clinic, the largest COVID testing organization…
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Tacton’s ‘State of Digital Manufacturing Survey’ Reveals the Strategies and Technologies Manufacturers Are Betting On to Help Them Thrive in 2021 Tacton, a global leader in CPQ-based…
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Software intelligence company Dynatrace  announced today it has achieved Amazon Web Services (AWS) Machine Learning Competency status in the new Applied Artificial Intelligence (Applied…
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New offering from Kitewheel drives sales up by 10%, increases marketing conversions by 10x, and raises customer service performance by 10 NPS points Kitewheel, the…
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Award-winning experienced executives take new positions to accelerate corporate strategy, customer success, partnerships and global alliances New appointments of Anthony (Tony)…
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New integrations to provide a single, end-to-end view of corporate metrics by combining traditional contact center data with analytics from other platforms Aceyus Inc., a leading…
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Faye Business Systems Group, a leading global technology company, announced it had been awarded the 2020 Americas Reseller of Year award by SugarCRM. SugarCRM is a leading…
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