FormAssembly Wins Silver Stevie Award for Customer Service Department of the Year
Leading data collection platform celebrates customer service and support excellence, noting above average CSAT score and customer-centric approach.
FormAssembly, the leader in enterprise data collection, announced today that the company has been honored with a Silver Stevie® Award for Customer Service Department of the Year at the 17th annual Stevie Awards for Sales & Customer Service. The award spotlights FormAssembly’s world-class customer service and support, and recognizes the company’s above-average customer satisfaction score, dedication to quality service, and customer-first culture, which help drive the company’s success.
“At FormAssembly, our Customer Success & Support team focuses on a few key elements to drive success: quality, respect and care.”— Katrina Garza, Vice President of Customer Support & Success at FormAssembly
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,300 nominations from organizations of all sizes and in virtually every industry were received, and winners were determined by the average scores of 170 professionals on seven specialized judging committees.
FormAssembly’s Customer Success & Support (CS) department includes Customer Support and Implementation, Knowledge and Training, and Technical Support Services. The department is led by powerhouse Katrina Garza, who has been pivotal in developing the CS team by encouraging leadership and promoting excellence amongst team members. The company has maintained a 96%+ CSAT score for the past three years (exceeding the software industry average of 77%), while working tirelessly and seamlessly to support the company’s 5,000+ customer base.
“At FormAssembly, our Customer Success & Support team focuses on a few key elements to drive success: quality, respect and care,” said Katrina Garza, Vice President of Customer Support & Success at FormAssembly. “Our customers are the heart and soul of what we do, and I am beyond proud of the team for continuing to raise the bar and excel in all areas to ensure our customers remain good stewards of the data they are trusted with. We are grateful to be recognized by The Stevie’s for the work we do day in and day out.”
“The nominations we received for the 2023 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations,” said Stevie Awards president Maggie Miller. “The judges have recognized and rewarded their achievements, and we join them in applauding this year’s winners for their continued success.”