SalesTech Star

Evolve IP Acquires; Leading Speech Analytics and Natural Language Technology Firm

Application Ensures Users Can Remember, Retrieve and Record Everything that Happens on a Phone Call; Proprietary Framework Leverages Artificial Intelligence (AI) for Advanced Speech Analytics; Application to be Integrated into Evolve IP’s Market-Leading Unified Communications (UCaaS) and Contact Center (CCaaS) Cloud Services

Evolve IP, The Cloud Strategy Company, announced that it has acquired, a speech analytics and natural language technology firm based in Austin, Texas. The strategic purchase enhances the company’s award-winning cloud communications services with intellectual property that helps users remember, retrieve and record everything that happens on a phone call. The acquisition will open new markets for Evolve IP as well as bolster the company’s offerings for businesses in verticals such as Healthcare, Finance and Legal. The technology is ideally suited for contact centers, sales professionals, executives, and businesses that have compliance requirements or transcription needs.

Founded in 2016, the application creates a visual, interactive ‘screenplay’ that links call audio and text transcription together. The screenplay is clickable, copiable, and sharable and allows users to flag important moments for fast reference. The platform leverages multiple speech analytics technologies on a natural language processing framework and then applies artificial intelligence (AI) and proprietary code to deliver an application that is unmatched in its combination of ease-of-use, insight and accuracy. Click here for a demo of the service

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Key features include:

  • Transcriptions that are synched with audio playback. Just click a word to hear the conversation from that point in time.
  • Automatically mark important moments with clickable access to the exact point of conversation
  • Text and audio are keyword searchable and sharable
  • Syncs to CRM systems and HubSpot
  • Leverages multiple technologies in speech recognition, natural language understanding, voice analysis, and machine learning to provide high-quality transcripts and analytics about the conversation.

“We are extremely pleased to add to Evolve IP’s product portfolio, it is a premier natural language application that truly delivers great results,” said Scott Kinka, Chief Technology Officer and Founding Partner of Evolve IP. “The technology, designed by co-founders Sam Gaddis and Ed Ireson, is incredibly useful and user-friendly and we expect that we will see rapid adoption and significant market interest in the application. Additionally, our enterprise and midsize clients are incredibly compliance driven; particularly in healthcare, finance and legal. The services that provides will not only make their jobs better, it will provide them with additional levels of confidence when dealing with situations where documentation, not user memory, is required.”

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“We are incredibly happy to be joining Evolve IP and for the opportunities it provides for our technology,” said Ed Ireson, CTO and Co-founder of “Evolve IP’s significant base of accounts, partner community, and sales and marketing acumen will help us realize the growth goals we’ve had for since our start. Additionally, with more software development resources at our disposal, there is much more that we can do to further develop the intellectual property and lead the market.”

One of the world’s fastest growing cloud strategy companies, today Evolve IP provides best-of-breed cloud solutions to more than 1,900 enterprises and over 420,000 users in virtually every industry. Many of the world’s most recognizable brands rely on the company’s Evolve IP OneCloud strategy to migrate multiple integrated cloud computing and cloud communications services onto a single, unified platform including: contact centers, IP phone systems / unified communications and collaboration, identity management, disaster recovery, virtual desktops, IaaS, and more. Evolve IP’s Compliance Cloud provides assurances and dedicated expertise for organizations in: healthcare, finance, hospitality, automotive, insurance, veterinary, legal, technology, retail and construction verticals.

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