Business Adoption of 1:1 Video Messaging Grows 471% as Remote Sales and Distributed Work Dominate 2020
Annual State of Video Report also shows the use of video in sales and customer conversations jumped 93%, with ROI steadily improving year over year
With the forced shift to remote work this year, video content went from a nice-to-have to a need-to-have tool for companies, a new research report shows. The number of respondents investing in asynchronous one-to-one video grew exponentially, from 7% in 2019 to 40% in 2020, representing a 471% increase year over year, according to The State of Video Report – 2020 Edition released by Vidyard and Demand Metric, now in its seventh year.
Vidyard’s State of Video Report shows that business adoption of 1:1 video messaging grows 471% as remote sales and distributed work dominate 2020.
“We’ve seen 10 years of digital transformation occur in 10 months. The pandemic may have been a forcing function, but what’s clear is that video in business is here to stay,” says Michael Litt, CEO and co-founder of Vidyard. “Video has become an essential tool for every organization. We’ve seen behavior and cultural attitudes toward remote work and using video change just as quickly.”
Video for Sales Prospecting and Customer Engagement Increased by 93% Year Over Year
As virtual selling became the norm, the report also shows that the use of video in sales and customer conversations is on the rise. The percentage of respondents who report using video for sales prospecting and customer engagement increased by 93% year over year. In addition, nearly half of the respondents (48%) said that the ROI they were getting from video was growing (vs. only 28% in 2018).
Since the start of the COVID-19 pandemic, businesses have recognized the need to invest in video content in order to ensure their long-term survival, with uses ranging from collaboration with co-workers to sales calls. Despite promising news regarding vaccines, nearly a third of workers don’t want to ever return to the office. As such, companies have turned to video, both synchronous (such as Zoom Video Communications) and asynchronous (such as Vidyard), to supplement face-to-face interactions, reach their target audience, and grow their business.
The State of Video Report Key Findings Include:
- The future of video is looking bright: 83% of respondents report that video is becoming a more important form of content to their organization.
- Video remains a top performer for driving conversions: Almost all study respondents (94%) report that video converts the same or better than any other content form.
- The use of video has proliferated in the past year: The percentage of respondents who report their company creates more than 51 videos each year increased by 254% in 2020.
- Video viewing data is a crucial sales enablement tool: Nearly 90% of sales professionals report the importance of accessing video viewing data to qualify leads, engage prospects, or influence deals.
- There is a strong relationship between measurement and satisfaction with video: Brands that use intermediate or advanced video content effectiveness measures report the highest levels of satisfaction with video.