Allconnect’s ACSI Customer Satisfaction Highest in the U.S. Among Publicly Measured Companies for 3rd Straight Year
Allconnect, a leader in sales, marketing and digital solutions for utility companies, received a customer satisfaction score of 86 in 2020 as measured by the American Customer Satisfaction Index (ACSI). Allconnect’s scores have ranked highest among companies publicly measured by the ACSI for the last three years, from 2018-2020.
Read More : KnowBe4’s Global Cybersecurity Experts Make Predictions For 2021 Cyber Trends
ACSI is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States, and its syndicated results are calculated independently and without endorsement. Allconnect’s score of 86, based on about 130,000 surveys, ranks above brands traditionally regarded as leaders in customer service, including Chick-Fil-A, Apple Phones, Trader Joe’s, Costco, Nordstrom, Google and Amazon.
Allconnect, a Red Ventures company, works with utilities nationwide to help people connect their homes while saving them time and money. Through personalized conversations, content and seamless digital interactions, the company simplifies life’s most important decisions. Allconnect’s multichannel platform enables utilities to integrate new audiences and customer engagement capabilities with existing assets to stay ahead of the rapidly changing industry.
“Over the last three years, and in 2020 especially, we’ve seen the home become the center of everyone’s life. Now more than ever consumers are looking to their utility to guide them through making smarter, cleaner and healthier decisions,” said Allconnect Executive Vice President Kim Shumway. “Helping people discover, decide, and connect is at the center of everything we do to make that happen. It’s truly an honor.”
Read More : How The Covid-19 Pandemic Accelerated Enterprise Investment in NLP
