Verint Workforce Management Wins TrustRadius 2023 Best Software Ratings in Multiple Categories
Verint, The Customer Engagement Company, announced that TrustRadius has recognized Verint Workforce Management™ (WFM) with three Winter 2023 “Best of Awards” – Best Feature Set, Best Value for the Price, and Best Relationship.
“We are proud to be a part of the TrustRadius community as this approach is aligned with Verint’s core values of transparency, integrity and innovation that shape the way we do business.”
Verint Workforce Management earned these three Winter 2023 ‘Best of Awards’ in the Workforce Management Software category based entirely on customer feedback,” said Megan Headley, vice president of research at TrustRadius. “Ninety-four percent of reviewers on TrustRadius said they were happy with the feature set, 96 percent said it delivered good value for the price, and 94 percent said they would buy it again. Many reviews praised the combination of demand forecasting and scheduling tools in particular.”
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The Verint WFM solution was also recently named to the TrustRadius Best Software 2022 List which recognizes the best software products based on customer satisfaction, review performance and market-size fit.
“TrustRadius gives buyers the visibility they need to make informed decisions about the software their organization will benefit from the most,” says Verint’s David Singer, vice president, go-to-market. “We are proud to be a part of the TrustRadius community as this approach is aligned with Verint’s core values of transparency, integrity and innovation that shape the way we do business.”
Verint WFM is part of the Verint Customer Engagement Platform and leverages artificial intelligence-infused automation and new mobile tools to streamline forecasting and scheduling and improve employee engagement. The solution also elevates candidate quality, accelerates time-to-hire and enhances employee retention through Intelligent Interviewing capabilities. With Verint WFM, managers have the tools to meet service level agreements (SLAs) while also providing the workforce with the flexible, work-from-anywhere schedules they require.
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