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Sitel Group, UiPath Partner to Transform Customer Experience Industry with Hyperautomation

UiPath RPA platform combined with Sitel Group’s decades of customer service know-how delivers new CX and automation capabilities for global brands

UiPath, the leading enterprise Robotic Process Automation (RPA) software company, and Sitel Group, a leading global customer experience (CX) management provider that delivers more than 4.5 million customer experiences every day, today announced they have partnered to combine Sitel Group’s breadth of industry experience and customer-centric approach with the UiPath end-to-end platform for hyperautomation. Together, the companies are transforming CX and enabling tailored, powerful digital solutions for brands around the globe.

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#RPA leader @UiPath and #CX management provider @Sitel_WorldWide have partnered to transform the #CX industry with #hyperautomation

Through this partnership, Sitel Group and UiPath enable thousands of associates across the world to better meet and support the rapidly changing and unique demands for the group’s 400+ clients. This technology further empowers Sitel Group’s agents to closely focus on each customer’s needs while automation helps agents optimize their time spent with customers, increasing interaction efficiency and driving greater customer satisfaction and loyalty.

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Not only will this technology improve agent operational metrics, in some cases it can also reduce agent involvement altogether by triggering an automation flow to handle events that don’t require human intelligence, problem solving and empathy. This orchestration reduces manual labor and enhances CX by driving quicker and more accurate resolutions.

“As a global CX leader, we are committed to transforming our industry by delivering superior customer experiences powered by leading digital technologies,” said Ryan Maund, Chief Product & Innovation Officer, Sitel Group. “Through our partnership with UiPath, Sitel Group’s agents, whether at home or on site, can improve productivity in real time and focus on what matters most: the customer.”

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