SalesTech Star

Procore Receives 2021 Best Customer Support Awards from TrustRadius

Procore Awarded for Outstanding Customer Support in the Categories of Support and Usability

Procore Technologies, a leading provider of construction management software, announced that it has been recognized for outstanding customer service by TrustRadius. Procore received awards in two categories in the 2021 Best of Customer Support Awards from TrustRadius – Support and Usability. This award highlights companies that went above and beyond to support their customers in 2020.

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“Buyers have many options when it comes to selecting construction software,” says Megan Headley, VP of Research at TrustRadius. “Procore has won a Best Of award from TrustRadius in the categories of Support and Usability based directly on feedback from its customers. Reviewers on TrustRadius highlight Procore’s helpful forums, support chat, and customer success teams along with how easy it is to use the product to share documents, take minutes, and manage workflows.”

Procore operates on an unlimited user and support model, which allows customers to invite all project participants onto the platform, offering them the same level of support at no additional cost. Procore has maintained wait times of under 60 seconds for both phone and online chat support, which have consistently led to 90%+ customer support satisfaction scores.

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Procore provides access to a library of regularly updated articles and videos on its Support Site, free training webinars and continuing education courses, and regular business reviews with its support team members. In addition, all users have access to Procore Community, the online destination to network, share best practices, and learn from one another.

“At Procore we have one measurement for success, and it is the success of our customers,” said Gabe Miller-Smith, SVP of Global Customer Success at Procore. “Winning two 2021 Best of Customer Support Awards from TrustRadius are the direct result of Procore’s amazing Customer Success team, and reflect our commitment to providing the best customer experience in the construction industry.”

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