SalesTech Star

Groove Wins 2022 Best Feature Set and Best Relationship Awards from TrustRadius

Groove recognized in the sales engagement software category for its outstanding feature set, ROI, and delivering on its sales and marketing promises

Groove, the leading sales engagement platform for enterprises using Salesforce®, today announced that it has won 2022 Best Feature Set and Best Relationship awards from TrustRadius.

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“Groove has won two awards for Best Feature Set and Best Relationship in the Sales Engagement Platforms category”

The 2022 “Best Of” awards series from TrustRadius goes beyond satisfaction ratings to recognize companies based on the most important product attributes found on a business technology buyer’s list of requirements. In receiving “Best Of” awards for Feature Set and Relationship, Groove won two of the three 2022 awards offered in the sales engagement category.

  • The Best Feature Set Award recognizes companies with outstanding feature sets that have gone above and beyond to delight their users.
  • The Best Relationship Award honors companies that provide their customers with accurate implementation expectations, solid follow-through on sales and marketing promises, and provide enough ROI to buy the program again.

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Groove also won “Best Customer Service” and “Best Usability” in the 2021 TrustRadius “Best of” awards. These categories were not included in the 2022 awards.

  • The Best of Customer Support Award recognizes companies that have excelled at providing their customers with outstanding customer service.
  • The Best of Usability Award honors companies that have provided their customers with outstanding usability and product function.

“Groove has won two awards for Best Feature Set and Best Relationship in the Sales Engagement Platforms category,” said Megan Headley, VP of Research at TrustRadius. “These awards are based entirely on feedback from their customers. 99% of reviewers say that they are happy with Groove’s feature set.”

To win a “Best Of” award, each organization had to receive 10 TrustRadius reviews from July to November. Those reviews featured key insight questions about the product’s relationship status. Winners also had to rank in the top three positions of their category by the percentage of positive responses they earned. Extra vetting and analysis when needed were performed by the TrustRadius research team.

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